Manny Alvarado

Working with Manny and Ferman Mini was a pleasant surprise. No pressure, helpful in finding me just the right vehicle, and great with following up. I love the car and feel confident my future dealin surprise. No pressure, helpful in finding me just the right vehicle, and great with following up. I love the car and feel confident my future dealings with service at Ferman will be just as seamless. More

by alempere Verified Customer Verified Customer

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Ferman Mini's sales team will say anything to get a sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managin sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managing cruise control. The test drive they take you on is just around the block with max speeds of 35 mph, but Manny showed us how to set the distance between the cars and control it from the steering wheel. We also went over this feature with the tech wizard while setting the car up. On the ride home, going at highway speeds, we were not able to engage the option. We called and talked to the tech wizard, Leah, who told us the option doesn't engage unless you're going over 70 mph. This seemed odd, but we tried again and it still didn't work. We brought the car back the next day, and all of a sudden it was our fault the car did not have the cruise control option we had requested. Turns out, that trim style only has the "regular" cruise control - which Manny all of a sudden was aware of even after admitting he thought our car had the upgraded feature the day before. Michael and Manny went to extensive lengths to blame us for the mistake, and did not offer any kind of remedy. Michael even tried baking in extra charges to cover the costs of their error. Only when our previous salesperson was back in the office (Tony) did we get help navigating the process of Ferman Mini ordering a corrected car for us. But nothing was waived or offered for our inconvenience due to their lies and omissions. Upon leaving the final time, we were told we would get a call from the regional manager within the week - it's now been almost a month and no one has reached out since we left with our corrected vehicle. We would not recommend buying any car from Ferman Mini - their sales team does not stand behind its mistakes and instead blames the customer at every stage. Customer service is dead here. More

by Greg Montalto Verified Customer Verified Customer

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Our experience with Ferman Mini was excellent. Our Motoring Specialist, Ryan George, did a great helping us with our trade, purchase and delivery. He gave us a thorough introduction to the infot Our Motoring Specialist, Ryan George, did a great helping us with our trade, purchase and delivery. He gave us a thorough introduction to the infotainment system. Ryan was so great we ended up buying a 2nd Mini while we wait on the one we ordered in March. More

by lassenm Verified Customer Verified Customer

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Everyone was helpful and friendly! Manuel was awesome, and answered all of our questions thoroughly. Great experience! Manuel was awesome, and answered all of our questions thoroughly. Great experience! More

by MiniBT Verified Customer Verified Customer

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Manny Alvarado was exceptional! Very respectful, knowledgeable. I appreciate that Ferman Mini gives their sales people the capability of making a deal without playing the "bring o Very respectful, knowledgeable. I appreciate that Ferman Mini gives their sales people the capability of making a deal without playing the "bring over the Sales Manager " game. I was not looking forward to the process of buying a new car, but Manny and Ferman made it enjoyable. More

by PATTIJUCHA Verified Customer Verified Customer

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Ferman Mini of Tampa Bay has the best customer service anywhere! I am always respected and get the best answers from anyone on the staff from sales to maintenance and even management. anywhere! I am always respected and get the best answers from anyone on the staff from sales to maintenance and even management. More

by KV Verified Customer Verified Customer

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customer service was excellent and individual and personal attention was much appreciated. We will return to many of Tampa Bay. This is our second purchase and we are equally as pleased. Thank you ve personal attention was much appreciated. We will return to many of Tampa Bay. This is our second purchase and we are equally as pleased. Thank you very much. More

by lequitaporter1 Verified Customer Verified Customer

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Very patient and not pushy. He was kind in explaining everything and prompt in reaching out. He was kind in explaining everything and prompt in reaching out. More

by lanaalum Verified Customer Verified Customer

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We had a great experience buying our new Mini. Tony in sales was professional and knowledgeable about the car. Scott in finance was efficient and really easy to work with. The icing on the cake ca Tony in sales was professional and knowledgeable about the car. Scott in finance was efficient and really easy to work with. The icing on the cake came when Genius, Leah Greenfield took us through a familiarization of our car. Leah is superb at her job. More

by WARBURTONJOHN Verified Customer Verified Customer

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I am pleased at the lengths that the personnel at Ferman Mini went in order for us to achieve a mutually agreeable decision in the leasing of my new Mini Cooper S. Both Manuel and Manny were pleasant and Mini went in order for us to achieve a mutually agreeable decision in the leasing of my new Mini Cooper S. Both Manuel and Manny were pleasant and helpful throughout the process, and I am content with the outcome. More

by feacummins Verified Customer Verified Customer

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