Manny Hiotis

Best dealership to purchase a car from. By far, the best customer service you can ask for. By far, the best customer service you can ask for. More

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It is with a sense of bewilderment and a tinge of regret that I reflect on my recent encounter with the Mercedes-Benz dealership in The Woodlands, Texas. While the salesmen displayed a level of competence, that I reflect on my recent encounter with the Mercedes-Benz dealership in The Woodlands, Texas. While the salesmen displayed a level of competence, their eagerness to secure a sale bordered on the uncomfortable, leaving me feeling more like a target than a valued customer. However, amidst this sea of pushiness, a ray of light emerged in the form of Manny. His pleasant demeanor, unwavering politeness, impressive knowledge, and timely communication were a breath of fresh air in an otherwise suffocating atmosphere of sales tactics. My disappointment reached new heights when I learned that I would have to endure a week-long wait for tint installation on my new car. The fact that my prized possession has been relegated to the confines of a garage, unable to be enjoyed due to the lack of inventory on tint, is a bitter pill to swallow. One would think that for the inconvenience and discomfort caused by this delay, a simple gesture such as providing a free visor would be the least they could do to assuage the frustration of a customer. Drawing a sharp contrast to my experiences at Sewell, where attention to detail and complimentary accessories are the norm, the lackluster customer service at this dealership left much to be desired. When investing in an expensive luxury vehicle, one expects a certain level of care and consideration for the finer details, a standard that seemed to elude the Woodlands location. While efficiency and speed are admirable traits in any business, the feeling of being rushed through the entire purchasing process, as if the dealership was in a frantic race against time, left a sour taste in my mouth. While it was commendable to witness their efficiency in handling transactions, the lack of personalized attention and care for the customer experience was a glaring oversight. In conclusion, my visit to the Mercedes-Benz dealership in The Woodlands served as a stark reminder of the importance of customer service in the realm of luxury car sales. Perhaps a reevaluation of their approach to customer satisfaction and a renewed focus on the finer details would elevate this establishment to the standards one would expect when dealing with a brand of such prestige. More

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We have worked with this dealership for several years. We keep coming back because of the quality of people, the way they treat you and the service they deliver. From sales to service, they always tak We keep coming back because of the quality of people, the way they treat you and the service they deliver. From sales to service, they always take great care of you and make you feel at home. More

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One of the nicest and most professional dealerships I have ever been too in a long time. Employees were very friendly and helpful and helped me with everything I needed and more. You know the dealershi have ever been too in a long time. Employees were very friendly and helpful and helped me with everything I needed and more. You know the dealership is good when you look forward to the next time you service one of your vehicles or if you are looking at new vehicles the employees are super helpful but they don't hover over you like other dealerships. MBOTW and it's employees are literally in a class of their own. More

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I love Mercedes Benz of the Woodlands. I drove all the way from Shreveport, LA to make this deal. They were courteous, professional, friendly and ver knowledgeable of their vehicles. Manny I drove all the way from Shreveport, LA to make this deal. They were courteous, professional, friendly and ver knowledgeable of their vehicles. Manny was my sales person. He was the reason I didn’t mind driving to Texas for my vehicle. His ability to communicate well, reassure me not with just his words but follow through with his actions were second to none. The hospitality shown when I arrived was amazing. I would definitely recommend The Woodlands. More

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Manny is the one! ! He was professional and patient courteous, and he took great care of me. ! He was professional and patient courteous, and he took great care of me. More

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Outstanding dealership with phenomenal top notch service! Extremely pleased with the attention to detail and customer oriented care I received from my sales reps, Katherine and Manny. Their manager Justin an Extremely pleased with the attention to detail and customer oriented care I received from my sales reps, Katherine and Manny. Their manager Justin and also the finance manager Arturo were also very nice to work with. Will definitely be purchasing again from this MB dealership in The Woodlands, TX! :-) More

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My service is always done here for my C300. John in service is awesome and I won’t go anywhere else John in service is awesome and I won’t go anywhere else More

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Excellent customer service! I always get top notch service and I feel so welcomed as soon as I walk in. Thank you! I always get top notch service and I feel so welcomed as soon as I walk in. Thank you! More

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I will definitely by my next Mercedes from the Woodlands Mercedes . The sales person was fantastic Mercedes . The sales person was fantastic More

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