Manolo Santos | Page 19

This review is based on service from Ferman Mini or Mini of Tampa bay, if I was going to talk about sales I would definitely give them a 5 star since Manolo Santos and his sales team have already helped me of Tampa bay, if I was going to talk about sales I would definitely give them a 5 star since Manolo Santos and his sales team have already helped me with buying 7 cars from them in the past. Service not so good, I recently sent my car to get service because it went into limp mode which is something that can happen to Mini’s or BMW’s. My service advisor was Matthew Maynard, first he told me that my car had an electrical problem and that it would not be covered under warranty because the car supposedly had an after market tune, the car only had an obd2 scanner used to read the car performance and parameters(there is no available tunes for Mini 2021 GP). Secondly he said that the EGS control module was defective because it was not communicating with their system or computer, in reality it was not communicating because of an LCD panel that was added to the car that same week, that LCD panel obstructs the OBD port from connecting properly. The problem was that the mechanic assigned to my car did not know about the obd connecting problem even though they have installed the same LCD panel on other vehicles . So I agreed to pay $1,900 to get my EGS module replaced since every time I spoke with Matthew he was very defensive. But the real problem I had was that Matthew Maynard called me with good news in his own words, he said the car if fixed and ok BUT that it had the check engine light on, he himself tells me to take it to a tuner to get it removed. He mentioned a couple time that who ever tuned my car did it wrong, when in reality there was no tune. So I get called an hour later to ask why I had not paid online still, the dealer is 2 hours away from my house and I was going to pick it up over the weekend. So I paid online and went to pick my car up the next day, I turned it on and boom, my car has the check engine light on but not only that, the car is still showing that the stability control warning. When a Mini has the stability control warning it will not perform as specs(150hp out of 301hp). I called them right away because I knew that they lied to me saying that the car was fixed just to get me to pay in advance. Anyways I took my car home and scanned it with my OBD2 scanner, the same three codes that I sent the car to service with where still on. All three codes are related to intake or boost sensors, wiring and the worst option being the EMD module. These three codes will make the car go into limp mode, Ferman Mini Service decided to change a good EGS module instead of going by the active codes on the scan. I ended up trying to get a response with my concerns on an email that I sent to Matthew’s manager Paul Scaglione, still waiting on a reply. I would consider my self as a good and loyal customer after buying 7 cars from them, sales and service are two totally different aspects of Ferman Mini/BMW. More

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Ryan was very informative and always contacted us in timely fashion!!! Would definitely recommend him to friends. timely fashion!!! Would definitely recommend him to friends. More

by deanscards Verified Customer Verified Customer

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We purchased a 2023 MINI Countryman from Chellcey and Santos and love how neither was pushy about the purchase. I love how Santos, along with finance guy worked to make the numbers work for us. Chellcey Santos and love how neither was pushy about the purchase. I love how Santos, along with finance guy worked to make the numbers work for us. Chellcey is so pleasant and very knowledgeable of MINI products. My husband who hates the process of purchasing a car actually was in good spirits the entire time. It was definitely worth the drive to your dealership! My only complaint was that I didn’t get my baseball cap that Chellcey promised😉 More

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From start to Finish Sara did a wonderful job , she kept me up to date on delivery date and what to prepare for. Sara helped me with all the new technology my mini was equipped with. Finance was easy to wor me up to date on delivery date and what to prepare for. Sara helped me with all the new technology my mini was equipped with. Finance was easy to work with also. I highly recommend buying from Ferman . More

by meanjeanine2002 Verified Customer Verified Customer

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Could not have been an easier process. From custom ordering my car, to regular updates and delivery day, Sara and Bob in customer service were superb. From custom ordering my car, to regular updates and delivery day, Sara and Bob in customer service were superb. More

by daveditto Verified Customer Verified Customer

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I was looking for a tough to find Mini and they came through. Sales and Finance were very professional. through. Sales and Finance were very professional. More

by dcurbelo Verified Customer Verified Customer

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From the time we ordered our JWC Mini, Chellcey Vecchio kept us updated and informed on our Mini production and shipping. When it came in, we drove 6 hrs. to pick it up. Even though we showed up a day ea kept us updated and informed on our Mini production and shipping. When it came in, we drove 6 hrs. to pick it up. Even though we showed up a day early than scheduled, everyone was super nice and accommodating. Everyone worked so well together in getting our paperwork, tag, Mini detailed and ready, etc. They were also very nice and went out of their way to make us comfortable and to answer any questions. Never had I had a salesperson so knowledgeable about all of the options of my new vehicle and be so excited to show me how to use them. I have already been pulled over by a couple driving a brand new Corvette wanting to know about my JWC MINI. I have given them your dealership and Chellcey's name and number. Thank you all for making our first New Mini purchase a wonderful experience! More

by stang_express Verified Customer Verified Customer

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Dallas, at Ferman Mini was wonderful to work with and I would definitely recommend him as well as Ferman Mini!! would definitely recommend him as well as Ferman Mini!! More

by melbxl Verified Customer Verified Customer

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I had a great experience. From ordering my Mini. To communication during its build and shipping. To taking delivery. From ordering my Mini. To communication during its build and shipping. To taking delivery. More

by darathomas Verified Customer Verified Customer

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William Alley was my salesperson, very communicative and friendly. Would definitely recommend other doing business here. friendly. Would definitely recommend other doing business here. More

by dtminich Verified Customer Verified Customer

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