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Marcellis Smith

Overview Reviews (159) Inventory (314)

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Marcellis Smith

Marcellis Smith | Page 6

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8

159 Reviews

Overview Reviews (159) Inventory (314)

Dealership Experience

4 yrs, 8 mos

Industry Experience

5 yrs, 10 mos

4.8

159 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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159 Reviews of Marcellis Smith

July 02, 2025

Dealership Rating

Employee Rating

Amazing job . They are really good on getting all the help you need. Also they shoe me step by step what they are doing. They are really good on getting all the help you need. Also they shoe me step by step what they are doing. More

by casanova.wilfredo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bobby Howard, James Besemer, James Bollettieri, Brian Bouchard, Ed Danley, Dan Deitrick, Steve Fink , Luci Kott

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Jul 02, 2025 -

Honda of the Avenues responded

Thank you! We're glad our team could help and walk you through everything. We appreciate your kind words!

June 04, 2025

Dealership Rating

Employee Rating

Marcellis provided me with excellent customer service. I ask for him when I need to bring in my car. I ask for him when I need to bring in my car. More

by Fischerarchitect

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 19, 2025 -

Honda of the Avenues responded

Thank you for your kind words! We’re happy to hear Marcellis always provides excellent service — we’ll be sure to share your feedback with him.

May 27, 2025

Dealership Rating

Employee Rating

Very professional, friendly and helpful. Great customer service is hard to come by these days, so it's good to know that it still exist. Great customer service is hard to come by these days, so it's good to know that it still exist. More

by G

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 19, 2025 -

Honda of the Avenues responded

Thank you for your kind words! We’re glad our team provided professional, friendly, and helpful service. We appreciate your feedback!

May 23, 2025

Dealership Rating

Employee Rating

Never had an issue with Honda at the Avenues. Always excellent service. Service team is excellent Always excellent service. Service team is excellent More

by Dave904

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 17, 2025 -

Honda of the Avenues responded

Thank you for your continued trust! We’re glad to hear our service team consistently provides excellent support. We truly appreciate your loyalty!

May 10, 2025

Dealership Rating

Employee Rating

It was easy and quick the process of getting serviced with Eric and Honda Avenues with Eric and Honda Avenues More

by jonjonsevilla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Laurendeau

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May 10, 2025 -

Honda of the Avenues responded

We appreciate your business and we are happy to hear that Eric had your vehicle serviced quickly.

May 06, 2025

Dealership Rating

Employee Rating

Marcellus is very friendly, understand the needs, and very easy to work with. Would go back. very easy to work with. Would go back. More

by wandl88

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 10, 2025 -

Honda of the Avenues responded

Thank you for your business and we are happy to hear that Marcellis is able to provide you with a 5-Star experience.

April 18, 2025

Dealership Rating

Employee Rating

I have worked with Mr Marcellus Smith a number of times. He has always been very professional and helpful. He has always been very professional and helpful. More

by leon.king

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 18, 2025 -

Honda of the Avenues responded

We appreciate your business and are very happy to hear that Marcellis has been able to make your service experiences enjoyable.

April 16, 2025

Dealership Rating

Employee Rating

Marcellus was quick, efficient and funny. I did have a problem with the pricing and he was able to correct the error with no problem, will be scheduling with him again I did have a problem with the pricing and he was able to correct the error with no problem, will be scheduling with him again More

by hakimah.harris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Darius Simon , Oral McDonald

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Apr 19, 2025 -

Honda of the Avenues responded

Thank you for your business and we are glad to hear that Marcellis was able to resolve the pricing issue while providing quick and efficient service.

March 29, 2025

Dealership Rating

Employee Rating

I brought my car in because the USB port wasn't working. I was charged $170 for the diagnosis and to fix the USB issue would have cost $600. I was in the shop for 3 hours before my car was done. I was charged $170 for the diagnosis and to fix the USB issue would have cost $600. I was in the shop for 3 hours before my car was done. More

by johngronert

Verified Customer

Recommend Dealer

Yes

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Apr 01, 2025 -

Honda of the Avenues responded

Thank you for submitting a review of your recent visit. Was our team able to fix the USB or was it just a diagnosis?

March 16, 2025

Dealership Rating

Employee Rating

Excellent customer service, Marcilus explained the process, services, and a time estimate. Showed to the waiting area and amenities included. process, services, and a time estimate. Showed to the waiting area and amenities included. More

by DANNAVY68

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 01, 2025 -

Honda of the Avenues responded

We appreciate your business and we are glad to hear that Marcellis explained the process, services and time estimate for your vehicle.

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