"I recently purchased a truck from Gates and specifically..."
I recently purchased a truck from Gates and specifically Marcus. I had been working with a couple of other dealerships but my experience with Marcus was substantially better than the others. First, he understood what I was looking for in a truck as well as budget and he respected those requests. Marcus worked to locate a truck that fit my needs and budget. He was drama free and listened. He accommodated every request and made the entire experience of purchasing a new truck enjoyable. Additionally, Marcus worked with Gates to get my monthly payment to an amount that was well below two other Toyota dealerships. I will most likely purchase my next vehicle from Marcus. Thanks a bunch! Michael K.
"Great service all around "
I went to gates Toyota to get an oil change on my 2013 Nissan rogue like I normally would. Went outside to look at the newer cars, was not looking to buy a new car. Chatted with Brian Winston and he let me test drive a 2018 Rogue with all the special features mine doesn't have. Well Brian worked his magic and got the payments to what works for me and finance got the loan with a reasonable rate.
"Quick and Efficient "
I took my new CH-R in for oil/filter change. It took just 30 minutes. Quick friendly quality service done in a reasonable amount of time is what customers want.
Gates Toyota did just that. Greatly appreciated.
Last week, I returned for a second time in 2 years to Gates Toyota to trade in our 2016 Nissan Rogue for a newer Rogue with less mileage. We put a lot of miles on our vehicles as we have children who live in northwestern Canada. After perusing their website, I contacted the dealership by email first to let them know what I was interested in on their lot. I was contacted promptly by one of their internet sales people who was very courteous and helpful. I told her that I only wanted to work with Mike McNally. The reason I requested Mike again was because of my earlier experience with him 2 years ago. He is hard working, funny, knowledgeable and he makes the whole onerous process of buying a car pain free. He works quickly, showing you what they have along with its special features, mileage, etc. and he has always given me a great deal on a trade in. He also knocked quite a significant amount off the sticker price too. He wants his customers to be satisfied. I can't say enough good things about this man. I will return to Gates and to Mike McNally every time I am ready for a newer vehicle. Not only are the sales staff wonderful, and remember, Mike McNally is my favorite, the service department folks are always courteous and friendly. The lounge area is very comfortable with free coffee and tea offered. They even have a free van service to take you shopping or wherever else you need to go while you are waiting for your car. If you want excellent, fair service from a team of trustworthy pros, I strongly urge you to try Gates Toyota. Personally, I don't plan to go anywhere else while Mike McNally is there. Special mention and thanks also to their business manager, Jason Westafer for great service. I think they all deserve a raise!
"Great place "
Great place and friendly staff. I wasnt looking to buy a car that same day I was just looking but they worked with me and gave me a great deal on my highlander.
Super friendly, workable people, great environment. Went in looking for a specific type and color and walked away, very happy. Will come back and recommend.
"Helpful and friendly staff"
We arrived to test drive a car one more time before purchasing. While outside looking at all the cars on the lot, it wasn't long before Marcus came and joined us. He was very polite and friendly. He guided us on a test drive while answering all our questions. Then we came in to discuss specifics, and he helped address all our questions regarding financing, trade-ins, etc.
- unhappy senior
After some minor issues, this dealership really came through. They care a lot for their reputation and for their customers. I am very impressed with their sincerity. Would definitely recommend Gates Toyota!
Other Employees Tagged:
Drew and Marcus took excellent care of us while buying a certified pre owned vehicle. They were honest, straightforward and made the experience less stressful and easily understandable. I would send anyone to them to buy a car. Kudos for a incredible job gentlemen.
Other Employees Tagged:
Salesmen was very knowledgeable, personable and treated us very well! Manager wanted us to pay $500 to have exact car we wanted delivered to the the dealership. I did not feel this was something I wanted to do. We fortuninty we able to find one on lot which met and exceed our needs. We didn't like it That during the negotiations the salesmen and finance person would say they would be right back and leave us sitting for 5-10 minutes without us knowing what was going on or when they would be back.
We visited othe dealers and cars needed to cleaned up or had none in stock. Gates had good inventory and cars we clean even on the lot. Impressive!!
Other Employees Tagged:
, Employees not involved with the sale,congratulated us after taking delivery of out knew car! Which was a nice thing to do!