Marcus Turner | Page 3

Trading Rogues Last week, I returned for a second time in 2 years to Gates Toyota to trade in our 2016 Nissan Rogue for a newer Rogue with less mileage. We put a lot Last week, I returned for a second time in 2 years to Gates Toyota to trade in our 2016 Nissan Rogue for a newer Rogue with less mileage. We put a lot of miles on our vehicles as we have children who live in northwestern Canada. After perusing their website, I contacted the dealership by email first to let them know what I was interested in on their lot. I was contacted promptly by one of their internet sales people who was very courteous and helpful. I told her that I only wanted to work with Mike McNally. The reason I requested Mike again was because of my earlier experience with him 2 years ago. He is hard working, funny, knowledgeable and he makes the whole onerous process of buying a car pain free. He works quickly, showing you what they have along with its special features, mileage, etc. and he has always given me a great deal on a trade in. He also knocked quite a significant amount off the sticker price too. He wants his customers to be satisfied. I can't say enough good things about this man. I will return to Gates and to Mike McNally every time I am ready for a newer vehicle. Not only are the sales staff wonderful, and remember, Mike McNally is my favorite, the service department folks are always courteous and friendly. The lounge area is very comfortable with free coffee and tea offered. They even have a free van service to take you shopping or wherever else you need to go while you are waiting for your car. If you want excellent, fair service from a team of trustworthy pros, I strongly urge you to try Gates Toyota. Personally, I don't plan to go anywhere else while Mike McNally is there. Special mention and thanks also to their business manager, Jason Westafer for great service. I think they all deserve a raise! More

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Great place and friendly staff. I wasnt looking to buy a car that same day I was just looking but they worked with me and gave me a great deal on my highlander. and friendly staff. I wasnt looking to buy a car that same day I was just looking but they worked with me and gave me a great deal on my highlander. More

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Successful Super friendly, workable people, great environment. Went in looking for a specific type and color and walked away, very happy. Will come back and reco Super friendly, workable people, great environment. Went in looking for a specific type and color and walked away, very happy. Will come back and recommend. More

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Helpful and friendly staff We arrived to test drive a car one more time before purchasing. While outside looking at all the cars on the lot, it wasn't long before Marcus came an We arrived to test drive a car one more time before purchasing. While outside looking at all the cars on the lot, it wasn't long before Marcus came and joined us. He was very polite and friendly. He guided us on a test drive while answering all our questions. Then we came in to discuss specifics, and he helped address all our questions regarding financing, trade-ins, etc. More

by PTDUDASH Verified Customer Verified Customer

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good experience After some minor issues, this dealership really came through. They care a lot for their reputation and for their customers. I am very impressed with After some minor issues, this dealership really came through. They care a lot for their reputation and for their customers. I am very impressed with their sincerity. Would definitely recommend Gates Toyota! More

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Excellent service***** Drew and Marcus took excellent care of us while buying a certified pre owned vehicle. They were honest, straightforward and made the experience less s Drew and Marcus took excellent care of us while buying a certified pre owned vehicle. They were honest, straightforward and made the experience less stressful and easily understandable. I would send anyone to them to buy a car. Kudos for a incredible job gentlemen. More

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Great car! Salesmen was very knowledgeable, personable and treated us very well! Manager wanted us to pay $500 to have exact car we wanted delivered to the the d Salesmen was very knowledgeable, personable and treated us very well! Manager wanted us to pay $500 to have exact car we wanted delivered to the the dealership. I did not feel this was something I wanted to do. We fortuninty we able to find one on lot which met and exceed our needs. We didn't like it That during the negotiations the salesmen and finance person would say they would be right back and leave us sitting for 5-10 minutes without us knowing what was going on or when they would be back. We visited othe dealers and cars needed to cleaned up or had none in stock. Gates had good inventory and cars we clean even on the lot. Impressive!! More

by RONLAVON Verified Customer Verified Customer

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Fast friendly and good company Our car died the day we went in, was nearly closing time. They took care of us fast, gave us a loaner for the night Our car died the day we went in, was nearly closing time. They took care of us fast, gave us a loaner for the night More

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Pleasant Experience The salesman and dealership were clear, helpful, and thorough in my process. My lease has exceptional benefits with this dealership. It’s clean and The salesman and dealership were clear, helpful, and thorough in my process. My lease has exceptional benefits with this dealership. It’s clean and aesthetically nice-looking. Marcus helped me when I bought my car and makes sure to say hello every time I’m in. More

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Go, Gates. Go. I was happy with my recent shopping experience at Gates Toyota in South Bend, Indiana. I had originally planned to window shop for a week and then mak I was happy with my recent shopping experience at Gates Toyota in South Bend, Indiana. I had originally planned to window shop for a week and then make my purchase one week later; however, the salesman, Marcus Tanner directed to to a C-HR which was similar to one that I had my eye on at Heart City. The white body/black roof C-HR was in stock. Wonderful. I felt the sales mgr and Marcus presented me with a fair price. Therefore I went ahead a put money down on my choice to hold it. The only thing that was disappointing was that when I got home with the new vehicle I realized there were no “winter weather” floor mats included in the deal. With that aside, overall I am very pleased with Gates Toyota. I like the quality and style of the C-HR and the friendliness of the sales staff. More

by PUPFICTIONBOOKS Verified Customer Verified Customer

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