Mark Hubbard | Page 10

DonohooAuto LLC responded

Thank you so much for the positive review! It's helpful to know that we continue to please our pickiest customers time and time again. We've found that our customer-centric, internet-based approach is one that really works for our customers, like you. Sometimes people who shop with us for the first time aren't sure what to think. It's that different! But we're glad that you agree that it's a good kind of different. Shop online, test drive by yourself, then our friendly team walks you through the sales process. Easy and hassle-free. Thank you for sharing your thoughts - and of course, for your repeat business. We appreciate you! Hope we'll see you again when you're ready for #5!

DonohooAuto LLC responded

Thank you for taking the time to leave us a positive review about your experience buying from us. We're glad to know that Mark and Tina took good care of you. We appreciate the constructive criticism as well, we'll certainly evaluate our process to see if we can make improvements in that area. We work hard to make the process transparent and hassle-free and certainly want all of our customers to feel like they can give us five stars in that area. Thank you for your business and for your valuable feedback. We hope to see you again in the future.

DonohooAuto LLC responded

Thank you for letting us know that you had an awesome experience buying from us. We hire good people, so it's our hope that it shows through in their customer service. We're glad to know that you found that to be the case. And our team approach to sales makes the process quick and easy. So, as you discovered, it makes the experience pleasant and hassle-free. Thank you for your business - we look forward to serving you again down the road! Enjoy that GLK!

DonohooAuto LLC responded

If you're on your third Donohoo purchase, then we must be doing something right! Thanks for letting us know that you've found our process to be easy and the selection to be wide. We work hard on both of those fronts to achieve excellence. We're glad to know that we've met your expectations three times in a row and that you plan to be back. We appreciate your repeat business and your trust! Until next time...

DonohooAuto LLC responded

Well, if we've earned your repeat business, then we must be doing something right! Thank you for taking the time to leave Wesley, Mark, Mo and the rest of the team five-stars for excellent service. We certainly want to make sure that our customers are happy, and that we get them in a great vehicle at a competitive price. We're glad that you found that to be the case. Thanks for buying with us...we'll be here for you in the future!

DonohooAuto LLC responded

Thanks! We think our team is awesome too! We've streamlined our process to make it seamless, hassle-free and easy. We're glad to hear that you found that to be the case. Thanks for letting us know that Mark, Chris and Becky took great care of you. We appreciate your business and we look forward to serving you again in the future.

DonohooAuto LLC responded

Thank you so much for the kind review. You're right - we hire genuinely nice people, so that shows through in their customer service. Jonathan, Mark and Mo are great...we like working with them, too! We're glad you appreciated our turn-key service. It's a little different, but we think it's a good kind of different. It lets us get customers out of the door in the car they want with little hassle. Thanks for letting us know that it worked for you. Thank you for your business and enjoy your new ride!

DonohooAuto LLC responded

If we delivered a "mind-blowing experience," then our work here is done! It makes our day to know that Mark is the best salesman you've ever dealt with. We hire good people, and it shows through in their excellent customer service. So, we're glad that was your experience with Mark, Chris and Becky. And we love that you drove several cars - some of our customers come right in the door knowing the exact car they want. Others, not so much, and that's just fine! That's why we keep a large inventory...so we'll have the exact car you're looking for. We believe you'll know it when you see it. Thank you for letting us know about your experience with us. We hope that you enjoy your Maxima for a long time to come. And when you're ready for your next purchase, we'll be here! Thank you for your business and happy travels!

DonohooAuto LLC responded

We're so glad to know that we delivered a great first-time experience. We hope that it won't be the last! You're right...we find quality cars that we can offer for a great price. Because we are up front and transparent, there's no reason to fight for a fair deal, which makes for a much more pleasant day. And by letting our customers test drive on their own, we give you the chance to experience the vehicle on your own terms, with no one making a hard sell in your ear. And of course, we hire good people, and that shows in their service. Thank you for trusting us with your purchase. We look forward to seeing you again down the road!

DonohooAuto LLC responded

Thank you for taking the time to let us know about your buying experience. We're glad to know that Kyle, Mark and Mo took care of you and got you in a great car with a really good interest rate. It's nice to hear that you appreciate our wide selection of cars. We work hard to keep a good range of vehicles in stock, so we have something for nearly everyone! We apologize that the paper work process was slow. We're usually able to speed that through...some days, for various reasons, it just takes a little longer. Thanks for your business and for your recommendation. We look forward to serving you again in the future. Enjoy your new car!