Mary Keller | Page 12

Love Ferman and all of their staff! They always help me with my needs accommodate me. They always help me with my needs accommodate me. More

by candi0 Verified Customer Verified Customer

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From their sales reps, to service department, you won't find better people to deal with that actually care and spend the time to explain everything to you. find better people to deal with that actually care and spend the time to explain everything to you. More

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Very thorough and informative. They checked my systems and found I in fact did not need a new battery or spark plugs at this time. Did a coolant flush and I haven’t had any issues They checked my systems and found I in fact did not need a new battery or spark plugs at this time. Did a coolant flush and I haven’t had any issues since. Thank you Bud and Roy! Excellent communication and customer service. More

by Firefly975 Verified Customer Verified Customer

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Mary is my go-to girl! I live in Sarasota and drive all the way to Ferman’s because of Mary and the other employees there. I’ve never had any issue. Mary is always able to I live in Sarasota and drive all the way to Ferman’s because of Mary and the other employees there. I’ve never had any issue. Mary is always able to help me find my vehicle. Jeff was also a great help! More

by candi.malburg Verified Customer Verified Customer

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Mary was a pleasure to work with. She is very thorough and or too pushy. She really cares about her customer. She is very thorough and or too pushy. She really cares about her customer. More

by jess.oreste Verified Customer Verified Customer

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Great service. Always on schedule. Nice people, always friendly and accommodating. Best dealership I have worked with. Wish they were closer ! Always on schedule. Nice people, always friendly and accommodating. Best dealership I have worked with. Wish they were closer ! More

by rghnicholson Verified Customer Verified Customer

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They never seem to fix things right away and don’t answer my questions. Lots of problems my questions. Lots of problems More

by Janetgallagher311 Verified Customer Verified Customer

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Have purchased many BMW s from this dealership and always come back. Good service and follow up come back. Good service and follow up More

by Frankie Verified Customer Verified Customer

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Concierge service is amazing! Customer service is top notch. Excellent experience. Doug is very knowledgeable and personable. Customer service is top notch. Excellent experience. Doug is very knowledgeable and personable. More

by haynesa64 Verified Customer Verified Customer

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Ferman BMW is first class in customer service. From the awesome staff to the amazing concierge. I purchased my first BMW on August 12, 2023. It was the best car buying experience ever. Mary is cus From the awesome staff to the amazing concierge. I purchased my first BMW on August 12, 2023. It was the best car buying experience ever. Mary is customer service at its best. We didn’t buy just one, but two vehicles. Kyle was also great with financing. David is a walking manual for BMW vehicles. He gave me an in-depth overview of my car. Very pleased with my experience. More

by haynesa64 Verified Customer Verified Customer

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