Mathew Povroznik

I waited for over 2 hours for a standard scheduled maintenance appointment. When they finally brought me my vehicle, I started it and the driver restraint system malfunction light was on. I went back maintenance appointment. When they finally brought me my vehicle, I started it and the driver restraint system malfunction light was on. I went back in and told them and this, and waited 15 more minutes or so until they figured out how to make it go away. I then left, and less than a mile down the road a tire pressure alert came on. All of this was annoying but I let it go. This was 2 months ago. I’ve driven about 1000 miles since then and the other day wiper fluid needed to be added. I opened my hood for the first time since the service and there was a towel just sitting in there. Seriously? Even though it’s been two months I decided to write this review after finding the towel. The service needs to be better. One star given because the service coordinator person I dealt with was pleasant. The star is for him. More

by MSKATIECLEVENGER Verified Customer Verified Customer

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This was a great dealership , the service was excellent, they were so helpful ,I appreciate the help from Matthew 💯💯💯💯💯💯💯💯💯💯 they were so helpful ,I appreciate the help from Matthew 💯💯💯💯💯💯💯💯💯💯 More

by SHERMCRIDE46 Verified Customer Verified Customer

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Been receiving service here for close to a decade, always been great, although they could stand to improve their fees a bit. been great, although they could stand to improve their fees a bit. More

by AUSSEMAT Verified Customer Verified Customer

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I’ve done business with this dealership for over 15 years. I found them to be very reputable and very service oriented. I highly recommend them. years. I found them to be very reputable and very service oriented. I highly recommend them. More

by Jmanco Verified Customer Verified Customer

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Excellent service and they were very accommodating to my wife, which I appreciated a lot. wife, which I appreciated a lot. More

by J. Weatherspoon Verified Customer Verified Customer

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Exceptional customer service special note for Matthew in service great follow up good explanation of work performed service great follow up good explanation of work performed More

by Seicean Verified Customer Verified Customer

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Matthew P. Is an awesome adviser, professional, knowledgeable and kind. Matthew takes great care of my car. Is an awesome adviser, professional, knowledgeable and kind. Matthew takes great care of my car. More

by X1ROCKS Verified Customer Verified Customer

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My service advisor, Matt, is very friendly, professional, and attends very well to his customers' needs. The technicians are much better than I've found at other service centers and attends very well to his customers' needs. The technicians are much better than I've found at other service centers More

by jpkoch1128 Verified Customer Verified Customer

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BMW Westlake I’ve been going to for almost nine years, very clean and efficient, and very helpful staff! very clean and efficient, and very helpful staff! More

by EDANNE Verified Customer Verified Customer

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Great service from Matthew in service at Westlake Ohio. Not an alarmist and follows through on what he said he would do. Not an alarmist and follows through on what he said he would do. More

by Kcggmissycat4@gmail.com Verified Customer Verified Customer

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