Matt Krappe | Page 9

Fantastic service ! Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get good quality service. More

by HOVANES.NSHANIAN Verified Customer Verified Customer

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Competent and pleasant Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All w Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All work was completed earlier than promised. A thoroughly professional operation. More

by chukker Verified Customer Verified Customer

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Efficient, customer oriented, effective service by Matt! Matt has been a pleasure to work with over the past 3 vista. He understands what I need or am asking for and ensures he gets it donee and delivers ef Matt has been a pleasure to work with over the past 3 vista. He understands what I need or am asking for and ensures he gets it donee and delivers effectively. More

by Debashis patnaik Verified Customer Verified Customer

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Excellence Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availabi Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availability and presence in the community. More

by LYNDAKFORSE Verified Customer Verified Customer

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Mark Ravin No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary More

by J.IKENS Verified Customer Verified Customer

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Poor information given and no one answers the phone I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in, the car was not ready and I had to wait on the phone and at the dealership for over 2 hours before they took me to the rental car center. Also, every time I tried to reach my associate I was on hold for over 10 minutes and many times wasn't even able to talk to him. I believe their system for dealing with calls doesn't work for the service center on any level. I was very disappointed with the service, especially since the repairs were so expensive. I will not buy a BMW again, and will not buy from Herb Chambers again, either. More

by Debbie D Verified Customer Verified Customer

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Love this dealership Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were gre Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were great as always. More

by LMAALOUF Verified Customer Verified Customer

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Professional, Knowledgable and Personable! I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to s I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to say, I was skeptical when Matt reached out but to my pleasant surprise, he was extremely professional and went out of his way to resolve my automotive issues. Matt is extremely knowledgeable and explains matters through. Furthermore he extremely personable and has excellent bedside manner. Matt has turned my initial negative experience at Herb Chamber's to an extremely pleasant one. I am thankful for Matt's service and thoroughly recommend him. More

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Kevin Bugbee and Jano Leitaf I have leased cars for both my business and wife from Herb Chambers for 20 years and for all those years, have had the pleasure of working with Kevin I have leased cars for both my business and wife from Herb Chambers for 20 years and for all those years, have had the pleasure of working with Kevin Bugbee, who always goes above and beyond. The past 6 year I have also had the privilege of working with Jano Leitaf, who is the perfect balance to Kevin's, making a great team and car leasing an easy experience. Service the best, led by Matt Krappe, who runs the department and has gone above and beyond for me many times. Thanks Herb Chambers!-Andrew M Newton More

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Experiencing unthinkable I have been a customer since 1996 and everyone knows I can be very demanding when it comes to quality service and Hadi, Matt and Melissa always make s I have been a customer since 1996 and everyone knows I can be very demanding when it comes to quality service and Hadi, Matt and Melissa always make sure I receive the service I demand from BMW center. More

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