Matt Roy | Page 12

Matt has been my service advisor for 15 years. His professionalism, knowledge, expertise, and genuine, sincere concern for the customer leaving 100% satisfied are the reasons I have continued to b His professionalism, knowledge, expertise, and genuine, sincere concern for the customer leaving 100% satisfied are the reasons I have continued to bring my cars to Shrewsbury BMW. I am confident when Matt is my service advisor that all my questions will be answered, he will make certain all of my car related issues are addressed by the technicians, and will provide the needed advisement so I can make informed decisions. owning a BMW is costly to maintain and you want the best service possible and Matt never misses when it comes to deliverables. I do miss that the car is not returned washed nor will they provide a rental when loaners not available for 2 or more weeks out. Very difficult to get a loaner these days. Matt absolutely 5 stars and dealership as a whole 3-4 stars. I am happy to speak more on this survey if contacted. Thank you. More

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I’m always happy with the service at BMW of Shrewsbury. The staff is professional, courteous, and truly goes above and beyond to make sure everything is done right. Whether it’s routine maintenance or some The staff is professional, courteous, and truly goes above and beyond to make sure everything is done right. Whether it’s routine maintenance or something more involved, they communicate clearly and make the whole process smooth and stress-free. I’ve consistently had great experiences here and really appreciate the level of care they put into both their work and customer service. Highly recommend More

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Great customer service, communication and follow up. I used the online appointment system and my service was a breeze. I used the online appointment system and my service was a breeze. More

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Matt is a fantastic advisor and I’ve been working with him for many years. Highly recommended! him for many years. Highly recommended! More

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Just a quick " GREAT EXPERIANCE" - Job well done ! I have been doing business with Now Named BMW of Shrewsbury, The McGovern Auto Group formerly Wagner. My service Advisor Matt Roy has been with both I have been doing business with Now Named BMW of Shrewsbury, The McGovern Auto Group formerly Wagner. My service Advisor Matt Roy has been with both groups for many many years and has ALWAYS Treated us Fairly, Explains everything in Detail on any issue with the vehicles I bring in for service. Matt goes that extra mile to make sure everything is done correctly and assists on any issues I have had. He is my go to Service Advisor and has been for all the years I have been purchasing BMW's. THANK YOU MATT, Your Help has always been Most appreciated. Also, since I am not one to post, I want to also take this opportunity to Recognize and call out Rob Picerno the General Sales Manager. He has been a tremendous help with selecting and walking us through the ever changing world of BMW vehicles. He has a Great demeanor with no typical pressure tactics. If any problem should arise, he is there for you. Thank you Rob for all that you do. One final call out to Paul Andrade. He is the Finance Manager. Most of us purchasing vehicles hate or dread this part. Not with Paul. Request him and you will not regret doing so. He walks you through all the paperwork and actually explains in detail what you need to know. Helps you through this tedious process. Thank you Paul. To the McGovern Auto Group - These three Guy's are the reason why I have been a faithful customer for a very long time. You have a GREAT TEAM with them. That's hard to come by these days. The only complaint worth mentioning - What happened to the In house car wash !! That was a service that really made the difference. Was it really necessary to eliminate that. It does make a difference. We the consumer do appreciate after spending a decent amount of money on service to walk out into a clean vehicle really sets a dealer apart. Sure, you throw in a car wash coupon once in a while, which is appreciated, but that's a bit of an inconvenience. Wagner had the unit and it was a NICE TOUCH, you all took that out almost immediately when you took over. Just my opinion..... Miss that service Golden Touch. Thank you! Brian More

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They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. More

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My BMW needed more work than the original appointment. Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for t Matt provide a comprehensive car status, reviewed the cost and reason for service. Needed to leave car at the dealer. I was given a service car for the day. Returned and was completely satisfied. Matt provided me with excellent customer service and management for my car needs. Very pleased More

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I got an oil change and it was done in a reasonable amount of time and the dealership was pleasant. amount of time and the dealership was pleasant. More

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They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional. customer centered. The staff at every level is highly skilled, knowledgeable, and professional. More

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Awesome service! Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. Immediate attention was given to the customer! Not much waiting was there! Took my car and provided assistance within 5 minutes. More

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