Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 13

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
200 Reviews
4.9

200 Reviews

Write a Review

200 Reviews of Matt Roy

February 07, 2025

Dealership Rating
Employee Rating

My experience with Matt Roy is very positive. He is Completely comiited to customer satisfaction..Always great to work with him! More

by Kpulsifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohamed in sales is the best!

Feb 07, 2025

BMW of Shrewsbury responded

We're delighted to hear that Matt provided you with a positive experience at BMW of Shrewsbury. Our team is committed to ensuring customer satisfaction, and it's great to know we're hitting the mark!

February 04, 2025

Dealership Rating
Employee Rating

Matt was extremely helpful and kept me informed throughout the process of getting my car serviced. More

by Pperistere
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

Feb 05, 2025

BMW of Shrewsbury responded

We are glad to hear that Matt provided excellent service support. Thanks for choosing BMW of Shrewsbury!

January 23, 2025

Dealership Rating
Employee Rating

Matt was great as far as letting me know what was going on. The car took long but my choice to wait. More

by Joyce.Mathews.oliveri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

BMW of Shrewsbury responded

Joyce, thank you for sharing this praise for Matt! We appreciate your patience and look forward to your next visit to BMW of Shrewsbury. Until then!

January 21, 2025

Dealership Rating
Employee Rating

Matt was extremely helpful and explained in detail what my car needed to have completed. They even loaned me a vehicle so I could get some errands completed while they worked on my vehicle. More

by seattleirvine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

BMW of Shrewsbury responded

We're delighted to hear that Matt provided such helpful service and made your experience at BMW of Shrewsbury convenient. Thanks for sharing!

January 18, 2025

Dealership Rating
Employee Rating

Service was done in a reasonable time. The issue was fixed to my satisfaction. Thx. More

by jeffrey.romano64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

BMW of Shrewsbury responded

Thank you for reviewing BMW of Shrewsbury! It was so kind of you to share your experience, Jeffrey.

January 17, 2025

Dealership Rating
Employee Rating

excellent work done in a timely manner. Matt, my coordinator, handled my service needs and was courteous and professional. More

by kendpatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas

Jan 20, 2025

BMW of Shrewsbury responded

We're delighted to hear that Matt provided you with excellent service at BMW of Shrewsbury. Thank you for sharing your experience!

January 17, 2025

Dealership Rating
Employee Rating

I am so happy with my BMW dealership and especially my Service Advisor Matt. I trust both completely. I rely on Matt to keep me safe, I trust his recommendations for service on my car. I am honest in sayi More

by PoodleMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

BMW of Shrewsbury responded

It's fantastic to hear that Matt and the team at BMW of Shrewsbury have earned your trust and loyalty! We're delighted you're happy with our service, and we look forward to keeping you safe on the road in your BMW for years to come.

January 15, 2025

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Employee Rating

Fantastic and knowledgeable group. They keep you informed throughout the process. Would recommend BMW Shrewsbury looking for a qualified dealership More

by Akozlowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas

Jan 15, 2025

BMW of Shrewsbury responded

Thank you for recommending BMW of Shrewsbury! We're delighted to hear that our team kept you informed and provided a fantastic experience. We appreciate your support!

January 14, 2025

Dealership Rating
Employee Rating

Prompt, courteous, and helpful service by Matt. This was my first experience with him, and it was quite positive. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

BMW of Shrewsbury responded

Bill, we're delighted to hear that Matt provided you with prompt and courteous service at BMW of Shrewsbury. Thank you for sharing your positive experience!

January 08, 2025

Dealership Rating
Employee Rating

Had a problem with a recently purchased X3 from an out of state dealer. Received a nice welcome at BMW Shrewsbury who diagnosed the problem, contacted the original dealer and replaced a broken part. Th More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2025

BMW of Shrewsbury responded

Robert, we're delighted to hear that our team at BMW of Shrewsbury could assist you with your X3 and provide excellent service. Thank you for sharing your experience!

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