Melissa Larios
Melissa Larios at Toyota of Lancaster

Melissa Larios | Page 9

Due Bill/ Rental Clerk

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
355 Reviews
4.8

355 Reviews

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355 Reviews of Melissa Larios

October 21, 2024

Dealership Rating
Employee Rating

good service good people the service was fast less then 30minutes I highly recommend toyota of lancaster More

by VBEATRIZ619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lester Diaz, Maricela Cardenaas

Oct 21, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

October 13, 2024

Dealership Rating
Employee Rating

Service was excellent, curious, kind and knowledgeable. Service was fast, and all my issues were addressed More

by perry.chamberlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

October 12, 2024

Dealership Rating
Employee Rating

Last visit for the 15k service took 3 hours It was just a basic inspection and tire rotation We weren’t updated or forewarned it would take so long and we did have an appointment Afterwards when we pick More

by clinrbrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 14, 2024

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

October 12, 2024

Dealership Rating
Employee Rating

Great service and service representative waiting was minimum the waiting room was clean and will cap everything was nice and accept More

by RRACBUNCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 08, 2024

Dealership Rating
Employee Rating

Thanks for getting my car all fixed up, had the windshield chip fixed quickly along with the 10K service More

by ben_dewater
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

Oct 08, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 07, 2024

Dealership Rating
Employee Rating

They were very professional. And the sales representative. was very good and I love my Toyota Camry. More

by CHOOSE723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Leon

Oct 07, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

October 06, 2024

Dealership Rating
Employee Rating

Service department is great, we have used the service since 2019. Erick Bravo and Melissa are the best! More

by aeoushana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Oct 07, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 06, 2024

Dealership Rating
Employee Rating

The manager was great but we are dissatisfied with the post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contactin More

by aeoushana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 07, 2024

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can discuss your experience further.

October 05, 2024

Dealership Rating
Employee Rating

I have used this dealership since moving back to California five years ago. I have been.very pleased with the excellent quality of service and very friendly staff. More

by PSUTHERLAND19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Gus Alatorre , Joe Garcia, Service Department

Oct 07, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

October 05, 2024

Dealership Rating
Employee Rating

Gustavo was great! He gave great customer service! He should be given a raise for certain! More

by nowayjose543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

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