Michael Bateman

I don’t like the customer service. I took my car in last May for a recall never got any calls after the first call and when I got it back I had less than 5 miles of gas left, My tires I took my car in last May for a recall never got any calls after the first call and when I got it back I had less than 5 miles of gas left, My tires were low, my oil life was a 23% and I had to take it back to get it inspected. I am not very happy with this Ford Team. I will not come back to purchase another vehicle. More

by Peter Phillips Jr Verified Customer Verified Customer

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Efficient, quick service. Knowledgeable personnel. Everyone very friendly. Will use Joe Machens in the future. Knowledgeable personnel. Everyone very friendly. Will use Joe Machens in the future. More

by BARBLAVELLA Verified Customer Verified Customer

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Michael did a great job getting all the items done on my truck. Thank you! It looks like the 2nd time around on the oil leak took-thank you! truck. Thank you! It looks like the 2nd time around on the oil leak took-thank you! More

by Jim7chap Verified Customer Verified Customer

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Took care of my repairs professionally (and fixed the other guy's mistakes as well). I feel much safer knowing that my pickup was serviced by pros! other guy's mistakes as well). I feel much safer knowing that my pickup was serviced by pros! More

by BRYANDUNLAP1967 Verified Customer Verified Customer

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The experience was poor. I left my car at 8:15 in the morning. When I returned close to 4 PM in the afternoon, they hadn't started on it once I arrived. They did a hurry up i I left my car at 8:15 in the morning. When I returned close to 4 PM in the afternoon, they hadn't started on it once I arrived. They did a hurry up inspection on one of the recalls, and told me they didn't have the part to do the other recall in two checks with the service advisors. Both of those folks told me that they did have the parts. So, my conclusion is they didn't work on my car because it was an old car and it was not making any money for them to do the recall work. More

by dave100 Verified Customer Verified Customer

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The staff recognized me as soon as I walked in the door and were prompt and courteous with their updates are going my vehicle. and were prompt and courteous with their updates are going my vehicle. More

by First Time Buyer Verified Customer Verified Customer

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The staff recognized me as soon as I walked in the door and were prompt and courteous with their updates are going my vehicle. and were prompt and courteous with their updates are going my vehicle. More

by First Time Buyer Verified Customer Verified Customer

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Great customer service. Kept me informed. Completed the job in a timely fashion even after finding other things that needed fixed Kept me informed. Completed the job in a timely fashion even after finding other things that needed fixed More

by cmpendleton2 Verified Customer Verified Customer

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Fast work Mike was great, very helpful and efficient with the work being done on my car. the work being done on my car. More

by ELIZABETHCRAVENS1 Verified Customer Verified Customer

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Had a recall, it got fixed They said it would take 1 to 7 hours. Took a little over 2. Was nice, but being out of town made it tough to plan. hours. Took a little over 2. Was nice, but being out of town made it tough to plan. More

by pkelley33 Verified Customer Verified Customer

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