Michael Ferrara | Page 18

Took quite a long time I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arrov I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arroved at 6:55 and my vehicle was not done with its oil change until just after 9am. I was sitting in the waiting room talking with 2 other customers who arrived at 7:50 and 8am and were both finished and out of there by 8:55. I was told it was supposed to be first come, first serve by the employee working the desk and he apologized for the wait. This has now happened 3 times in the last 1.5 years which is very frustrating. Would just warn people that you might be there for a while if you go for an oil change. More

by KIM_REED02 Verified Customer Verified Customer

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Normal It was a routine oil change and tire rotation. I don't really have anything else to say. Had a nice lounge for waiting. Watched tv while I waited. It was a routine oil change and tire rotation. I don't really have anything else to say. Had a nice lounge for waiting. Watched tv while I waited. More

by DARLENEWESOLEK Verified Customer Verified Customer

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told 1hr wait was done in 1/2 hr. very happy about that Always have a good experience at Gates/Toyota. Never an issue and when there is they take care of it right away and usually with no extra charge Always have a good experience at Gates/Toyota. Never an issue and when there is they take care of it right away and usually with no extra charge More

by MLEEMREIS Verified Customer Verified Customer

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Always great service! Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, that would definitely set you above the rest! More

by WEMS26 Verified Customer Verified Customer

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Knowledgable Your service writer Brandon Crimmins was helpful in explaining a problem with the car that was related to a minor fender bender. He answered my questi Your service writer Brandon Crimmins was helpful in explaining a problem with the car that was related to a minor fender bender. He answered my questions with his experience regarding the cause of my question. Thanks Brandon. Also Mike Ferrara showed me an air filter that really did it's job. Definitely needed replacement. More

by JPILOT Verified Customer Verified Customer

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Good service except using the car wash When using the car wash after the oil change while going out the door came down on the windshield of my car. and scratched the windshield all up. I w When using the car wash after the oil change while going out the door came down on the windshield of my car. and scratched the windshield all up. I was told a phone call would’be returned and never was. More

by CLEVELAND_SHANNON Verified Customer Verified Customer

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Very helpful Service excellent and the service people where very helpful with my questions about my new SUV. I was very interested in my tow package and all my que Service excellent and the service people where very helpful with my questions about my new SUV. I was very interested in my tow package and all my questions were answered. More

by KENMURPHY1234 Verified Customer Verified Customer

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Great service staff friendly and prompt with service. Greet you with a smile on their face. Only needed a tire rotation this time. Last visit for free service.. staff friendly and prompt with service. Greet you with a smile on their face. Only needed a tire rotation this time. Last visit for free service.. More

by marylou Verified Customer Verified Customer

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Windshield washer repair The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works well now. More

by gwenordave Verified Customer Verified Customer

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Realignment of rear sensor Mike Ferrara did a great job. He was very professional and friendly. The Body Shop apparently did not properly align the left rear sensor when I had Mike Ferrara did a great job. He was very professional and friendly. The Body Shop apparently did not properly align the left rear sensor when I had some minor damage repaired last summer. While it took some time to determine who was going to align the sensor, Mike kept me informed as to the status of the repair. In addition, he was helpful in getting the bill split between Service and me. In my opinion, I believe the Body Shop should have been responsible for the whole bill. In defense of the body shop, I must say that I have had several experiences with the Body Shop over the last several years and that the quality of their work has been excellent. More

by DARTHURDODGE Verified Customer Verified Customer

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