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Michael Ferrara
189 Reviews
Dealership Experience
8 yrs, 8 mos
189 Reviews
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189 Reviews of Michael Ferrara
July 05, 2019
Awesome In all the years I have dealt with Gates Toyota for many vehicles, they keep being there for me and keep up their level of quality service In all the years I have dealt with Gates Toyota for many vehicles, they keep being there for me and keep up their level of quality service More
by MNEMES
Verified CustomerOther Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins, Austin, Randon, Wade, Dave Peppers, how not on list,all the great techs
June 19, 2019
Service. Solved the issue I had. No upsell! I've gone to other Service Centers and it seems their primary goal is to run up cost. If I visit for a General m Solved the issue I had. No upsell! I've gone to other Service Centers and it seems their primary goal is to run up cost. If I visit for a General maintenance check, I expect to be inform of preventive concerns, but not when I have e specific request. More
by DMANNS0607
June 11, 2019
Quick service I had to have my SUV towed in on a Friday evening. The service department had me going again Saturday morning. Mike from the service department foll I had to have my SUV towed in on a Friday evening. The service department had me going again Saturday morning. Mike from the service department followed up with me multiple times to give me progress updates. More
by RRRHODES49
June 10, 2019
warm, informed,fast and efficient. i was very satisfied with my service. the wait time was not that long. i was in and out in no time. that works for me. i was very satisfied with my service. the wait time was not that long. i was in and out in no time. that works for me. More
by 2BASKIN
Other Employees Tagged: Brandon Crimmins
June 07, 2019
Quick Job We dropped off the car and were told it would be about an hour. Went shopping and came back 45 minutes later - it was done! We dropped off the car and were told it would be about an hour. Went shopping and came back 45 minutes later - it was done! More
by KONIECZNY
Other Employees Tagged: Brandon Crimmins
June 04, 2019
Gates visit Gates treats me with efficiency and courtesy. I trust them. Would recommend them to others needing service for their new or used Toyota cars and truck Gates treats me with efficiency and courtesy. I trust them. Would recommend them to others needing service for their new or used Toyota cars and trucks. More
by GRMAZ2004
Other Employees Tagged: Brian Gardner
May 06, 2019
Friendly, respectful, and expertly done. I never had a problem at this service center. They have always been trustworthy and always given me the option on what was to be done. I never had a problem at this service center. They have always been trustworthy and always given me the option on what was to be done. More
by GSCARBERR
Other Employees Tagged: Steve Miller, Jason Westafer , Nathan Brown, Mike McNally
April 01, 2019
Loyal customer since 1983. I have had all four of my Toyotas service here. Also I have purchased them here. Location is convenient and I get good service here. I have had all four of my Toyotas service here. Also I have purchased them here. Location is convenient and I get good service here. More
by EDNFRANCES
Other Employees Tagged: Mike Fahey
March 20, 2019
Great job Everone was very helpful. I am very bad with names but everbody was great. The RAV4 is great. It would be nice to get an instructional class on all Everone was very helpful. I am very bad with names but everbody was great. The RAV4 is great. It would be nice to get an instructional class on all the new things. More
by MRKEP
Other Employees Tagged: Sarah Petlick, Chris Jackson
March 20, 2019
Took quite a long time I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arrov I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arroved at 6:55 and my vehicle was not done with its oil change until just after 9am. I was sitting in the waiting room talking with 2 other customers who arrived at 7:50 and 8am and were both finished and out of there by 8:55. I was told it was supposed to be first come, first serve by the employee working the desk and he apologized for the wait. This has now happened 3 times in the last 1.5 years which is very frustrating. Would just warn people that you might be there for a while if you go for an oil change. More
by KIM_REED02
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins, Im not sure of the guys name.
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