Michael Franks | Page 3

I had the pleasure of working with Michael Franks during my recent purchase of a 2020 X5, and I couldn't be happier with the experience. From the moment I stepped into the dealership, Michael was attentive, my recent purchase of a 2020 X5, and I couldn't be happier with the experience. From the moment I stepped into the dealership, Michael was attentive, knowledgeable, and a true professional. Not only did he take the time to understand my needs and preferences, but he also went above and beyond to ensure that I found the perfect car. His expertise in BMW vehicles was evident as he patiently answered all of my questions and provided valuable insights. One thing that stood out about Michael was his fairness as a dealer. He was transparent throughout the entire process, never pressuring me into making a decision and always giving me the space needed to explore my options. This level of trust made me feel confident in my purchase. Furthermore, I was so impressed with Michael's service that I have already recommended him to several of my friends who are in the market for a new car. I truly believe that he is an asset to the dealership and someone who genuinely cares about his customers' satisfaction. Overall, my car buying event with Michael Franks was a pleasant one. He made the entire process smooth and enjoyable, and I am thrilled with my 2020 X5. If you're in the market for a BMW, I highly recommend reaching out to Michael for an exceptional buying experience. Regards, Michael W Richard More

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I had a very positive experience with this dealership and my salesman, Michael. The staff was helpful, knowledgeable and low pressured. I felt I got a fair price for the vehicle I bought and for my trade in. my salesman, Michael. The staff was helpful, knowledgeable and low pressured. I felt I got a fair price for the vehicle I bought and for my trade in. I’ll call Michael at Flemington BMW when I’m ready to get my wife a new vehicle in a couple years without hesitation. More

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Purchased 2 cars from Mike recently. Mike was extremely help throughout the entire process. Would highly recommend him as a salesperson. Mike was extremely help throughout the entire process. Would highly recommend him as a salesperson. More

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Great service my advisor Michael Franks was great he was polite, professional and extremely helpful financial advisor Noha was just as wonderful Great dealorship polite, professional and extremely helpful financial advisor Noha was just as wonderful Great dealorship More

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The folks at Flemington BMW truly care about their customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first out of state auto purchase). Obviously, not having the ability to actually view in person and drive the car prior to purchase left us feeling vulnerable. However, in a matter of a few phone calls, those concerns were transformed into confidence. I could immediately tell that customer relations, trust and communication are cornerstones of their core values. I would like to specifically recognize a few individuals for their outstanding service. Catherine Ferry, Business Manager, was absolutely amazing! I cannot think of an auto buying experience that was better than this one (and I have bought a lot of vehicles). She simply made us feel like we were her only customer. At every junction, she was there to lead us through the process and make sure we had a solid understanding of all associated details. With respect to communications, immediate responses were provided throughout the process. We utilized text, phone and FaceTime as a means to close the distance gap between our respective locations. We are truly grateful for her level of service, and would absolutely request her in the future for our auto buying needs. Michael Franks, Sales, was extremely friendly and handled several questions about the car in a timely manner. Additionally, he put us in touch with a very solid shipping company to accommodate the delivery of our vehicle (which was delivered on time and in great condition). It was immediately apparent that teamwork and a customer focused approach philosophy are core business at Flemington BMW. I want to congratulate Byron Brisby Jr, Owner, for creating an environment that affords his teammates to shine. The entire experience was absolutely seamless and we felt valued throughout the process. In the end, that’s what it’s all about. In closing, I would offer that if you are on the fence about purchasing a Flemington BMW vehicle from out of state, do not hesitate. It was completely apparent that they have a lot of experience with out of state buyers. So much so, we felt like we were there. We are grateful for the experience and truly appreciate the service. And the car…well it is an absolutely beautiful machine and we love it! More

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The team at Flemmington was very friendly,courteous & knowledgeable They made buying a new car a pleasure knowledgeable They made buying a new car a pleasure More

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I received amazing customer service when searching for a new BMW. Mike made the process seamless. new BMW. Mike made the process seamless. More

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They have really great customers service Very polite and professional people i really like the whole team and professional people i really like the whole team More

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We had a great experience at Flemington BMW. Michael and Cathy handled our purchase and trade in with professionalism, efficiency and transparency. We love the car and will definitely recommend Michael and Cathy handled our purchase and trade in with professionalism, efficiency and transparency. We love the car and will definitely recommend this dealership. More

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Great Dealership, no gimmicks, or games. The staff is very knowledgeable courteous and friendly. I would totally recommend them to everybody. The staff is very knowledgeable courteous and friendly. I would totally recommend them to everybody. More

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