Michael Hedrick | Page 10

The service desk lead was lacking in customer-first decorum (sluggish, distracted). The text that I received confirming the appointment offered an interactive ability to respond, but it proved to be br decorum (sluggish, distracted). The text that I received confirming the appointment offered an interactive ability to respond, but it proved to be broken or simply no person tended to it. When I arrived, the service desk lead was lacking in customer-first decorum (sluggish, distracted). I ended up spending 3 hours waiting for my car, after being told it was a 1-2 hour appointment, at most! Lastly, and I had to remind the billing department that I had a full warranty that covered the appointment, after I saw the bill (the bill was quickly reduced to reflect the warrant coverage, as a result). More

by jsb115 Verified Customer Verified Customer

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2 hours for a five minute oil change. No other work was done. No time for car wash. No other work was done. No time for car wash. More

by rnewman6 Verified Customer Verified Customer

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Very nice and professional people very polite everything on time place was very neat and clean on time place was very neat and clean More

by nightjourneylimo Verified Customer Verified Customer

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HP Ford’s Team was proactive with communication! Their team was very helpful, professional, and knowledgeable! Their team was very helpful, professional, and knowledgeable! More

by DEZWITTE Verified Customer Verified Customer

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Excellent care ans customer service. Michael listened to my concerns. I will definately come back and refer this dealership Michael listened to my concerns. I will definately come back and refer this dealership More

by shedrick58 Verified Customer Verified Customer

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Came from another dealer 6 months after I purchased my vehicle and am EXTREMELY SATISFIED with their service team. I was dealing with a gentleman named Steve and he has since retired. I am dealing with a vehicle and am EXTREMELY SATISFIED with their service team. I was dealing with a gentleman named Steve and he has since retired. I am dealing with a young man Making me now and he also doesn’t miss a beat. If Your Looking To Buy Or Lease Or Service A Vehicle I highly recommend’Highland Park Ford!!!! More

by Thesslurie@gmail.com Verified Customer Verified Customer

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Stopped by for a quick oil change, super fast, easy and fair pricing. No upselling, just got it done right fair pricing. No upselling, just got it done right More

by JUKUTUM Verified Customer Verified Customer

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Great quick service and organized and nice service but my car was not washed. Unfortunate ending. car was not washed. Unfortunate ending. More

by weissfamly Verified Customer Verified Customer

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Happy with Highland Park Ford service. What more can I say?? Thanks for your interest. What more can I say?? Thanks for your interest. More

by nspicer Verified Customer Verified Customer

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Excellent service and taken good care of. Dis service on time and clean the car too Dis service on time and clean the car too More

by smyle_sminu Verified Customer Verified Customer

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