Michael Hedrick
Michael Hedrick at Highland Park Ford Lincoln

Michael Hedrick | Page 11

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7
133 Reviews
4.7

133 Reviews

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133 Reviews of Michael Hedrick

August 30, 2025

Dealership Rating
Employee Rating

Fast service and no appointment needed for an oil change + free car wash at the end. The waiting area is also nice and clean. More

by terziev_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 30, 2025

Dealership Rating
Employee Rating

Very clean garage, knowledgeable mechanics. Friendly employees. Great owners and good prices. Would recommend anybody to go there More

by Scotty
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Workmanship
Service Time
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Recommend Dealer
Yes
Sep 02, 2025

Highland Park Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

August 27, 2025

Dealership Rating
Employee Rating

Very help full and did a great job les waiting time the service was great More

by nehaljilali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2025

Highland Park Ford Lincoln responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 26, 2025

Dealership Rating
Employee Rating

The sales team is great however. The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To an More

by MAMLIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella , Matt price the best!

Aug 31, 2025

Highland Park Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2025

Dealership Rating
Employee Rating

The sales team is great however. The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To an More

by MAMLIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella , Matt price the best!

Aug 31, 2025

Highland Park Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please give us a call at (847) 433-7200 and we will do our best to make this better. We hope to hear from you soon.

August 26, 2025

Dealership Rating
Employee Rating

I’d been to this dealer for service once before and had a great experience with QuickLane. I made an appointment this time and ended up waiting nearly 3 hours. I expected the work to be started when I arrive More

by Jed
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Rocky Fanella

August 21, 2025

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Employee Rating

Michelle, Chuck, and Chris are great! Good customer service. Thanks for all your help and assistance. More

by LGILBERT0859
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

Aug 25, 2025

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 21, 2025

Dealership Rating
Employee Rating

The service advisors are friendly and knowledgeable. The service technicians are skilled. They don’t try to “upsell” you on unnecessary work, or rush you to make a decision on required maintenance. H More

by Mark S.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adam George

Aug 24, 2025

Highland Park Ford Lincoln responded

Hi Mark, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 20, 2025

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Employee Rating

The service i got was excellent the employees was very friendly and customer service did excellent job I thank to you all of you guys More

by Abdullahi507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George , The work front desk of the shop when you come first make excellent job thanks

Aug 23, 2025

Highland Park Ford Lincoln responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 19, 2025

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Employee Rating

Thanks for the great service. The customer service is very good and helpful. Explains with details about the service. More

by jlopez88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George

Aug 23, 2025

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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