Michael Hedrick | Page 11
Service Writer
Highland Park Ford Lincoln
1333 Park Avenue West
Highland Park, IL 60035
133 Reviews
Write a Review133 Reviews of Michael Hedrick
August 30, 2025
Fast service and no appointment needed for an oil change + free car wash at the end. The waiting area is also nice and clean. + free car wash at the end. The waiting area is also nice and clean. More
Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella
August 30, 2025
Very clean garage, knowledgeable mechanics. Friendly employees. Great owners and good prices. Would recommend anybody to go there Friendly employees. Great owners and good prices. Would recommend anybody to go there More
Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella
August 27, 2025
Very help full and did a great job les waiting time the service was great service was great More
Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella
August 26, 2025
The sales team is great however. The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To an The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To answer calls very frustrating. We love your product. More
Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella , Matt price the best!
August 26, 2025
The sales team is great however. The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To an The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To answer calls very frustrating. We love your product. More
Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella , Matt price the best!
August 26, 2025
I’d been to this dealer for service once before and had a great experience with QuickLane. I made an appointment this time and ended up waiting nearly 3 hours. I expected the work to be started when I arrive great experience with QuickLane. I made an appointment this time and ended up waiting nearly 3 hours. I expected the work to be started when I arrived for my scheduled time. Michael did seem overwhelmed and did the best he could. More communication would have helped me with expectations. The dealership acknowledging the wait time was exceptionally long would have left me with a much better impression. At this point, I’m not sure if I’m willing to give them another chance. More
Other Employees Tagged: Rocky Fanella
August 21, 2025
Michelle, Chuck, and Chris are great! Good customer service. Thanks for all your help and assistance. Good customer service. Thanks for all your help and assistance. More
Other Employees Tagged: Chris Fanella
August 21, 2025
The service advisors are friendly and knowledgeable. The service technicians are skilled. They don’t try to “upsell” you on unnecessary work, or rush you to make a decision on required maintenance. H The service technicians are skilled. They don’t try to “upsell” you on unnecessary work, or rush you to make a decision on required maintenance. Highly recommend and a pleasure to deal with. More
Other Employees Tagged: Adam George
August 20, 2025
The service i got was excellent the employees was very friendly and customer service did excellent job I thank to you all of you guys friendly and customer service did excellent job I thank to you all of you guys More
Other Employees Tagged: Frank Pamimtuan, Adam George , The work front desk of the shop when you come first make excellent job thanks
August 19, 2025
Thanks for the great service. The customer service is very good and helpful. Explains with details about the service. The customer service is very good and helpful. Explains with details about the service. More
Other Employees Tagged: Frank Pamimtuan, Adam George

