Michael Hedrick | Page 12

The sales team is great however. The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To an The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To answer calls very frustrating. We love your product. More

by MAMLIMO Verified Customer Verified Customer

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The sales team is great however. The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To an The service department I need more help. Sometimes sometimes calls. Do not get retuand many times There's nobody in the service department. To answer calls very frustrating. We love your product. More

by MAMLIMO Verified Customer Verified Customer

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I’d been to this dealer for service once before and had a great experience with QuickLane. I made an appointment this time and ended up waiting nearly 3 hours. I expected the work to be started when I arrive great experience with QuickLane. I made an appointment this time and ended up waiting nearly 3 hours. I expected the work to be started when I arrived for my scheduled time. Michael did seem overwhelmed and did the best he could. More communication would have helped me with expectations. The dealership acknowledging the wait time was exceptionally long would have left me with a much better impression. At this point, I’m not sure if I’m willing to give them another chance. More

by Jed Verified Customer Verified Customer

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Michelle, Chuck, and Chris are great! Good customer service. Thanks for all your help and assistance. Good customer service. Thanks for all your help and assistance. More

by LGILBERT0859 Verified Customer Verified Customer

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The service advisors are friendly and knowledgeable. The service technicians are skilled. They don’t try to “upsell” you on unnecessary work, or rush you to make a decision on required maintenance. H The service technicians are skilled. They don’t try to “upsell” you on unnecessary work, or rush you to make a decision on required maintenance. Highly recommend and a pleasure to deal with. More

by Mark S. Verified Customer Verified Customer

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The service i got was excellent the employees was very friendly and customer service did excellent job I thank to you all of you guys friendly and customer service did excellent job I thank to you all of you guys More

by Abdullahi507 Verified Customer Verified Customer

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Thanks for the great service. The customer service is very good and helpful. Explains with details about the service. The customer service is very good and helpful. Explains with details about the service. More

by jlopez88 Verified Customer Verified Customer

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Highland park ford and Lincoln is the best in the sales and service I love to go there they will take as like a family I really appreciate it thanks I recommend my family and friends too thanks and service I love to go there they will take as like a family I really appreciate it thanks I recommend my family and friends too thanks More

by khanmahmood1114 Verified Customer Verified Customer

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Courteous,Professional;timely; clean and stocked waiting areas; clean restroom; knowledgeable; Easy to access/use areas; clean restroom; knowledgeable; Easy to access/use More

by FINKLINKS Verified Customer Verified Customer

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The only concern must be long appointment, while cars needs quick check up for simples issues. needs quick check up for simples issues. More

by beerdhige Verified Customer Verified Customer

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