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Michael Hedrick

Overview Reviews (133)

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Michael Hedrick

Michael Hedrick | Page 12

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

133 Reviews

Overview Reviews (133)

4.7

133 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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133 Reviews of Michael Hedrick

August 17, 2025

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Employee Rating

Highland park ford and Lincoln is the best in the sales and service I love to go there they will take as like a family I really appreciate it thanks I recommend my family and friends too thanks and service I love to go there they will take as like a family I really appreciate it thanks I recommend my family and friends too thanks More

by khanmahmood1114

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George

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Aug 19, 2025 -

Highland Park Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 17, 2025

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Employee Rating

Courteous,Professional;timely; clean and stocked waiting areas; clean restroom; knowledgeable; Easy to access/use areas; clean restroom; knowledgeable; Easy to access/use More

by FINKLINKS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam George

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Aug 19, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 17, 2025

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Employee Rating

The only concern must be long appointment, while cars needs quick check up for simples issues. needs quick check up for simples issues. More

by beerdhige

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George

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Aug 19, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Please reach out to us at (847) 433-7200 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

August 17, 2025

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Employee Rating

They took me in on Saturday. They finished when they said they would. They were nice. They finished when they said they would. They were nice. More

by themargaets

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George

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Aug 19, 2025 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 17, 2025

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Employee Rating

My family has been going to this dealership for several years. Have always had great service years. Have always had great service More

by MARIEELAINA16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George

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Aug 19, 2025 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 14, 2025

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The service department at Highland Park Ford has always taken great care of me and my car. Quick repairs and courteous service without trying to add on unnecessary repairs. taken great care of me and my car. Quick repairs and courteous service without trying to add on unnecessary repairs. More

by LARRYGROSS70

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Bill Baroud, Jeremy Abitbol, Adam George

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Aug 16, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 14, 2025

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Love the fast service And sll the rest. They alwayes do great job eith my car They alwayes do great job eith my car More

by DLEVY729US

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George

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Aug 16, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

August 11, 2025

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Good dealership. Good service department. I took my car there two weeks ago. A bit slow. Good service department. I took my car there two weeks ago. A bit slow. More

by QADEER

Verified Customer

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Service Time

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Recommend Dealer

Yes

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Aug 12, 2025 -

Highland Park Ford Lincoln responded

Hi, we appreciate your feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

August 10, 2025

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Employee Rating

They spoke to me rudely and disrespectfully. They didn't offer solutions to many of my car's problems. With their nonchalant attitude, they haven't even fixed my car for a few weeks. When I cont They didn't offer solutions to many of my car's problems. With their nonchalant attitude, they haven't even fixed my car for a few weeks. When I contacted them, they repeatedly hung up the phone in my face. Even the supervisor is acting nonchalant. It turns a blind eye to the disrespectful behavior of its own staff. I will report them to the government agency as soon as possible. And I'm going to send a complaint to the BBB. I don't recommend anyone to buy lincoln cars after their lincoln service experience. I'm not the only one having these problems. Many Lincoln owners suffer from these problems in my friends, and certainly no one recommends the Highland Park Lincoln service More

by Kaya

Verified Customer

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Recommend Dealer

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George

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Aug 11, 2025 -

Highland Park Ford Lincoln responded

Kaya, The warranty repair you requested would be a violation of standards from Ford. If the issue is caused by front bumper damage due to an accident, no matter how many times you ask our staff to submit a fradulent claim, the answwer will remain the same. If you are going verbally abuse our staff becuse they will not file a fraudulent claim, and continue yelling at them, At some point they had to end the call. We suggested making an insurance claim and it would be your best option.

Aug 11, 2025 -

Kaya responded

You are acting completely against Ford standards. There was no accident, yet you refuse to perform the repair. Your behavior has been both rude and disrespectful from the beginning. Even more shocking, you suggested that I “have an accident” so that the insurance would cover the repair. How can a Ford-certified service center make such an unethical and dangerous request to a customer? Advising a customer to intentionally damage their vehicle so the insurance will pay for the Adaptive Cruise Control repair is not only unacceptable — it is a blatant violation of professional and ethical standards, and it clearly shows how little you comply with Ford’s values.

August 10, 2025

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Great people to do business with. Always honest for good advice. Always very knowledgeable staff. Always recommend them over every where else I have been. Always honest for good advice. Always very knowledgeable staff. Always recommend them over every where else I have been. More

by CHRIS.FANELLA

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George

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Aug 11, 2025 -

Highland Park Ford Lincoln responded

Chris, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!