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Michael Hedrick

Overview Reviews (144)

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Michael Hedrick

Michael Hedrick | Page 4

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8

144 Reviews

Overview Reviews (144)

4.8

144 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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144 Reviews of Michael Hedrick

February 11, 2026

Dealership Rating

Employee Rating

Mike took the time to understand my problem and explain the results of their evaluation. All people with whom I dealt were very courteous. The wait time for the services were reasonable and the work was co the results of their evaluation. All people with whom I dealt were very courteous. The wait time for the services were reasonable and the work was completed within the expected time frame More

by Lshalpin37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 15, 2026 -

Highland Park Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2026

Dealership Rating

Employee Rating

Best price a excellent service and always rendered help if you need one and check on your to make sure you are happy with their services if you need one and check on your to make sure you are happy with their services More

by ykbabioye

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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Feb 06, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

February 02, 2026

Dealership Rating

Employee Rating

Excellent! Terrific service! I am certainly returning because Highland Park L and M always provides as promised! Terrific service! I am certainly returning because Highland Park L and M always provides as promised! More

by mj-froehlich

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 06, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2026

Dealership Rating

Employee Rating

Excellent service by all individuals I interacted with. I will definitely recommend your dealership over any other Ford dealer I have paid for service. I will definitely recommend your dealership over any other Ford dealer I have paid for service. More

by MavenTax

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Feb 04, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 16, 2026

Dealership Rating

Employee Rating

Mike was friendly and knowledgeable. My vehicle was ready in the time specified and the waiting area is very comfortable My vehicle was ready in the time specified and the waiting area is very comfortable More

by John Ford Car Owner

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 17, 2026 -

Highland Park Ford Lincoln responded

Hi John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 16, 2026

Dealership Rating

Employee Rating

Good service, pleasant service people reliable work easy to communicate with and done in a timely manner to communicate with and done in a timely manner More

by DBA0924

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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Jan 17, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

January 15, 2026

Dealership Rating

Employee Rating

They couldn't recreate the problem so he didn't charge me. Even though whoever booked my appointment didn't tell me it wasn't covered under warranty and I had to wait weeks for it when I could have gone s me. Even though whoever booked my appointment didn't tell me it wasn't covered under warranty and I had to wait weeks for it when I could have gone somewhere else. Michael made me feel better about it by not charging. More

by pardeepsdeol

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 16, 2026 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 10, 2026

Dealership Rating

Employee Rating

I appreciate that they took initiative to remind me of things that I have to take of. Worked in a timely and professional manner things that I have to take of. Worked in a timely and professional manner More

by XIMENA.FE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 11, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 08, 2026

Dealership Rating

Employee Rating

All went well and so everything was good. I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block More

by ARLENEBLOCK964

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella

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Jan 10, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 07, 2026

Dealership Rating

Employee Rating

Simple. Was easy to schedule, drop off and pick up the car. The works was well done and efficient. Michael even helped us use our ford points. Was easy to schedule, drop off and pick up the car. The works was well done and efficient. Michael even helped us use our ford points. More

by PETERLACASSE76

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 09, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!