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Michael Hedrick

Overview Reviews (133)

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Michael Hedrick

Michael Hedrick | Page 4

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

133 Reviews

Overview Reviews (133)

4.7

133 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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133 Reviews of Michael Hedrick

December 29, 2025

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Employee Rating

Chris the service manager runs a professional service department and the service this last visit exceeded my expectations. department and the service this last visit exceeded my expectations. More

by gailcare

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 01, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2025

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Employee Rating

Good car service, not so good customer service, but pretty fast on the service I needed for my car pretty fast on the service I needed for my car More

by Solanocarlos26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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December 28, 2025

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Excellent service, highly trained technicians, They address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with More

by Pops@659

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Rocky Fanella

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Dec 30, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 27, 2025

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Employee Rating

Great service, knowledgeable mechanics and excellent communication, thank you all, great job keep it going communication, thank you all, great job keep it going More

by IMINKOV

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella

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Dec 29, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 25, 2025

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Employee Rating

Not so good The service manager told me I did not have a appt then found it no personality and got no receipt appt then found it no personality and got no receipt More

by CFJR0923

Verified Customer

Recommend Dealer

Other Employees Tagged: Michael Hedrick

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Dec 26, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate your feedback! Please give us a call at (847) 433-7200 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

December 25, 2025

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Employee Rating

I was given both an honest time estimate and cost estimate. The person who checked me in was particularly polite, professional and kind. estimate. The person who checked me in was particularly polite, professional and kind. More

by JUDYYACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Dec 26, 2025 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

December 20, 2025

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Used online scheduler and not sure why. Wait was 2.5 hrs. Screaming kids in lobby and nobody corrected them making the experience not good Wait was 2.5 hrs. Screaming kids in lobby and nobody corrected them making the experience not good More

by Mattmanglaris

Verified Customer

Recommend Dealer

Other Employees Tagged: Michael Hedrick

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Dec 23, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Highland Park Ford. If you’d like to discuss this matter with one of our staff members, please give us a call at (847) 433-7200 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

December 18, 2025

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Employee Rating

Mike, is very knowledgeable, courteous and customer oriented. He keeps customers updated on the progress of the service. oriented. He keeps customers updated on the progress of the service. More

by JN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 21, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 17, 2025

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Employee Rating

The HP dealership team is fantastic. Quick and thorough analysis and reasonable prices. I’ll recommend this dealership to all. Quick and thorough analysis and reasonable prices. I’ll recommend this dealership to all. More

by GMALINK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam George, Rocky Fanella

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Dec 20, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 16, 2025

Dealership Rating

Employee Rating

They attended to my car in a timely manner. Courteous! The technician explained the problem & tried to do the repair in a cost efficient way. He told us our options. Courteous! The technician explained the problem & tried to do the repair in a cost efficient way. He told us our options. More

by cocomtracey

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Dec 20, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!