Dealership Experience
17 yrs
Industry Experience
20 yrs, 5 mos
Languages Spoken
English
113 Reviews
Write a Review113 Reviews of Michael Hill
March 09, 2023
It was a very pleasant experience . I was able to leave in a reasonable amount of time. Everyone was professional . I was able to leave in a reasonable amount of time. Everyone was professional . More
Other Employees Tagged: Sal Architto, Joseph Herman, Sossio Sole, Chris Huling, Frank Armando, Christopher Iseman, David Nieves , Mona Elmiligi, Tom Shanley
February 27, 2023
Great communication with service advisors/technicians. Work completed in a timely manner. Friendly managers that made sure all of my service needs were met. Work completed in a timely manner. Friendly managers that made sure all of my service needs were met. More
Other Employees Tagged: Pasquale (Lino) Cascardi, Joseph Herman, David Nieves , HAROLD REYES
January 05, 2023
C300 2022 purchased 9/17/22. At the dealer 25 days! I left a review regarding my overall experience and Sossio Sole contacted me to discuss it. After our phone discussion he pers At the dealer 25 days! I left a review regarding my overall experience and Sossio Sole contacted me to discuss it. After our phone discussion he persuaded me to remove it with a promise to fix things. My vehicle was at the dealership almost 30 days and Mr. Sole said he would provide me with a gift card to “make things right”. I contacted Mercedes and spoke with a representative who said she would forward my concerns to Benzel Busch. When I returned to pick up my vehicle I asked to speak with Mr. Sole and he decided to address me in the waiting area. His voice was elevated and he said “what did complaining to Mercedes do for you? Are they compensating you?” I then told him I’m not some poor black girl from Brooklyn! I asked him why couldn’t he address me in an office and not within earshot of other customers? He apologized for not taking me aside, assured me he’d compensate me with a gift card. It was two days before Christmas so I said I accept your apology and we ended what seemed to be a toxic discussion amicably. He never sent me the gift card. I contacted my Service Advisor- Chris and asked for it twice. He did not acknowledge my query. At this point they lied to me. Mr. Sole made amends and hugged it out because customers were watching. I was the ONLY African American person in the waiting area. I took the high road because I was embarrassed and insulted. I walked away feeling slighted but I was happy to have my car in my possession. Mr. Sole doesn’t honor is word or value my business. When I said I’d never leave with MBUSA again he shrugged. I find his behavior appalling and offensive. I will not remove this review and every other subsequent review until this situation is made right. Thank you! More
Other Employees Tagged: Sossio Sole, Christopher Iseman
December 06, 2022
Incredible customer service, everyone I have worked with was kind and courteous and helpful. Would recommend family and friends. was kind and courteous and helpful. Would recommend family and friends. More
Other Employees Tagged: Pasquale (Lino) Cascardi, Joseph Herman, Frank Armando
September 07, 2022
Thank you for your professionalism and service and friendliness and attention. You made a difficult situation very easy friendliness and attention. You made a difficult situation very easy More
Other Employees Tagged: Sal Architto, Joseph Herman, Sossio Sole, Chris Huling, Frank Armando, Christopher Iseman , Jason Burgoyne, Marko Jovanovic, Tom Shanley
July 26, 2022
Fabulous service department. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. More
Other Employees Tagged: Sal Architto, Joseph Herman, Sossio Sole, Chris Huling, Frank Armando, Christopher Iseman, Reputation Management , Jason Burgoyne, Marko Jovanovic
July 22, 2022
As always a great experience that’s why we keep coming back. After my 25th Mercedes’ do we get a free one perhaps? back. After my 25th Mercedes’ do we get a free one perhaps? More
Other Employees Tagged: Victor Hernandez, James Scott
June 23, 2022
I stopped by the dealership to confirm a phone call I received regarding a recall on my vehicle was valid as well as to get more details on what the recall entailed. The salesman (may not be his title) c received regarding a recall on my vehicle was valid as well as to get more details on what the recall entailed. The salesman (may not be his title) came over to me and was very welcoming and understanding of my need to verify the call/information. He explained every detail of the recall and service that was required. His attentiveness, concern and completeness, allowed me to be less anxious and prepared for the service. He was very clear that this was a "stop drive recall" which prompted me to park the vehicle and not move it again until I was informed it was safe to drive, he also provided me with all of the details of what my options are for a rental care/reimbursement if applicable. I immediately went home parked the vehicle and contacted Mr. Hill to schedule my service. The service took place within the time frame provided and the service rep. was also very informative, patient with my questions, thorough with his answers. I was completely satisfied with all services provided to me throughout each encounter, at the dealership and at the inspection. More
June 23, 2022
Amazing from start to finish! Buying or leasing a car can be a daunting process. I’m not usually one to write reviews, but the team at Benzel made it so seamless and stress free, Buying or leasing a car can be a daunting process. I’m not usually one to write reviews, but the team at Benzel made it so seamless and stress free, I felt it needed to be said. Next time you’re in the market for a car, I would highly recommend you check this team out for yourself! Thank you to all! More
Other Employees Tagged: Michael Ehrlich, Stacy Fowler
May 14, 2022
The people are genuine friendly and understanding they give you a fair price that anyone could work with give you a fair price that anyone could work with More
Other Employees Tagged: Sal Architto, Stacy Fowler, Joseph Herman, Sossio Sole, Chris Huling, Frank Armando, Christopher Iseman , Jason Burgoyne, Marko Jovanovic