Michael Lugo
Michael Lugo at Sarant Cadillac

Michael Lugo | Page 24

Business Manager

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.9
251 Reviews
4.9

251 Reviews

Write a Review

Dealership Experience

6 yrs, 11 mos

251 Reviews of Michael Lugo

December 22, 2021

Dealership Rating
Employee Rating

courteous, friendly, knowledgeable, honorable, reliable, Know how to treat a returning customer for 20 years More

by RICHARDHWEINSTEIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John F. Nassour, Sr.

Dec 22, 2021

Sarant Cadillac responded

We appreciate the continued loyalty and positive comments! We're happy to hear our team took great care of you during your visit. We hope to see you again soon!

October 27, 2021

Dealership Rating
Employee Rating

Elias and Sarant is the best and only person and place I would by my new car from forever! The best experience and expertise! More

by Vlb257
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno, Elias Torres

Oct 28, 2021

Sarant Cadillac responded

Thank you for taking the time to leave your kind review. It's fantastic to read that you've had such a great experience with our dealership and sales staff. Our team at Sarant will work very hard to maintain this high level of customer service with you moving forward, and we look forward to working with you again. Take care!

October 20, 2021

Dealership Rating
Employee Rating

Everyone was extremely nice. The place was clean inside Everyone was extremely nice. The place was clean inside and out! Great coffee! Great staff More

by IMBARB128
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Vivo

Oct 20, 2021

Sarant Cadillac responded

Thank you for taking the time to leave your kind feedback of your time with us at Sarant! We're pleased to see that our dealership was pleasant and that our staff made sure that you felt welcome. We look forward to seeing you again. Have a great day!

October 02, 2021

Dealership Rating
Employee Rating

I was dissapointed I bought a demo car with 3000 miles on it and that is deducted from my 30000 miles. I was told that that’s why the car is so much cheaper, but I would assume it’s from the wear and tear a More

by Snoedude1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Vivo

Oct 07, 2021

Sarant Cadillac responded

We're truly thankful for the time you've taken to review your purchasing experience at our store. Your feedback is an invaluable part of the sales process, and we cannot impart enough how important your candor is to our everyday operations. We congratulate you on the purchase of your new vehicle; however, we're sorry to hear that your experience did not meet your expectations. If you have any further comments or questions you'd like to share with our team, please reach out to Steve Vela, our Customer Relations Manager, a call at 516-473-0925. Thank you for shopping with us, and have a great day.

August 18, 2021

Dealership Rating
Employee Rating

Very good dealership. Joe Jr gave me his word and he followed through without fail. Very happy with my certified vehicle and will suggest this dealership to my friends. More

by Michael Fenner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Sarant Cadillac responded

Thank you for taking the time to share such positive feedback with us!

August 16, 2021

Dealership Rating
Employee Rating

Unlike any other dealership experience, in the BEST way possible. John Nassour was extremely professional and knowledgeable. It was great to work with him and at no point did I ever feel pressured to mak More

by Joe S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Sarant Cadillac responded

Thank you so much for taking the time to leave us such wonderful feedback, Joe! We are happy to hear that John, Antonio, and the rest of the team took such great care of you and made you feel comfortable. It's great to hear that the team embodied our values. We aim to make each and every visit to Sarant Cadillac an enjoyable one. That's why we work to ensure a great shopping experience. Again, thank you very much for your review, and we'll be looking forward to your next visit. Take care!

August 15, 2021

Dealership Rating
Employee Rating

Elias Torres did an amazing job of reaching out to us with all the benefits of the XT 5 he could not have been more comprehensive in explaining all the different programs available and once the deal was More

by TGLYNN8762
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Elias Torres

Aug 17, 2021

Sarant Cadillac responded

We appreciate hearing the positive feedback and recommendations! Thank you for taking the time to share your experience with us!

July 31, 2021

Dealership Rating
Employee Rating

Mr. Dominick Vivo was totally instrumental during my recent visit and purchase of my new XT6. His expert knowledge, professionalism and most of all his patience were the primary reasons my wife and More

by Supernovadals
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Vivo

Aug 02, 2021

Sarant Cadillac responded

Wow, thank you for taking the time to leave such amazing feedback! We're so glad to hear Dominic could help you and your wife find the perfect new Cadillac. If you have any questions about your new XT6 please don't hesitate to reach out! Thank you for choosing Sarant Cadillac, and drive safe.

July 28, 2021

Dealership Rating
Employee Rating

Wonderful to deal with Sarant. Tommy was terrific. Mike in financing was great. Loved that we were introduced to the service department. Sarant truly feels like a warm,family establishment. Not many busine More

by MY3SONS110
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Sabbatino

Jul 29, 2021

Sarant Cadillac responded

Thank you for your recommendation and positive feedback about your recent experience with the team here at Sarant Cadillac! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our team. It’s customers like you that we enjoy seeing time and time again! Thank you for shopping with us, and we look forward to seeing you again next time!

July 28, 2021

Dealership Rating
Employee Rating

Always on point - never a disappointment . I would totally recommend this dealership and sales person to my friends and family. Dominic is very accommodating and professional. More

by DANDEE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Vivo

Jul 28, 2021

Sarant Cadillac responded

Thank you for car shopping with us! We're so glad to hear that you have received 5-star customer care during your time with us at Sarant Cadillac, and we want you to know that we are here to assist however we can if you need anything else. We appreciate your review and wish you a fantastic day!

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