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Michael Souter

Overview Reviews (103) Inventory (177)

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Michael Souter

Express Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.8

103 Reviews

Overview Reviews (103) Inventory (177)

Dealership Experience

2 yrs, 10 mos

4.8

103 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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103 Reviews of Michael Souter

August 13, 2025

Dealership Rating

Employee Rating

We have been loyal Dover Honda customers for years. Their service center is truly exceptional! Their service center is truly exceptional! More

by dweber0317

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ken at the Service Department is always knowledgeable and helpful.

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Aug 14, 2025 -

Dover Honda responded

Thank you for your loyal business! We're grateful for all of your support over the years and look forward to serving you for many more! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 13, 2025

Dealership Rating

Employee Rating

Had a great experience at Dover Honda. They helped me get the parts and service I needed. They helped me get the parts and service I needed. More

by FOSTER.CARTER.W

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bob Drake, Mike Segien, James McIntyre, Kris Adams, Dave April, Ethan Garcia, Michele Doyle, Alecia Pack, Dianna Chase

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Aug 14, 2025 -

Dover Honda responded

We’re glad we could go that extra mile for you! Thank you for choosing us! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 12, 2025

Dealership Rating

Employee Rating

Dover Honda service department’s work is high quality. Alecia Pack is always helpful. Thank you! Alecia Pack is always helpful. Thank you! More

by dreyesopen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alecia Pack

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Aug 12, 2025 -

Dover Honda responded

Hi Rey! Thank you for leaving us this five-star review and for your kind words about our service team at Dover Honda! We'll see you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 11, 2025

Dealership Rating

Employee Rating

Have done an excellent job taking care of my car I’m happy with the work. They have done on my car over the last 10 years. They are courteous explain what they’re doing and do a good job. happy with the work. They have done on my car over the last 10 years. They are courteous explain what they’re doing and do a good job. More

by Guy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack

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Aug 12, 2025 -

Dover Honda responded

Hi Guy! It's been a pleasure having you as a loyal customer for the past decade! Thank you for trusting Dover Honda with your vehicle and sharing your appreciation. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 10, 2025

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Employee Rating

It was a great appointment and, as always, I had an easy time getting in, getting done what I needed to get done, and getting out quickly to go on with my day. time getting in, getting done what I needed to get done, and getting out quickly to go on with my day. More

by jennr

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 12, 2025 -

Dover Honda responded

Thank you for choosing Dover Honda and for sharing your review! See you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 10, 2025

Dealership Rating

Employee Rating

Brought my car in for oil change and tire rotation. The car was done within 15 minutes and everything was done to my expectations. The car was done within 15 minutes and everything was done to my expectations. More

by Sko03820

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack

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Aug 12, 2025 -

Dover Honda responded

Hi! We’re so happy to hear you had such a quick and satisfying service experience! Thank you for choosing Dover Honda and sharing your review. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 09, 2025

Dealership Rating

Employee Rating

Friendly and efficient service! I trust them to do what's required and no more. Thanks I trust them to do what's required and no more. Thanks More

by bjwoodnbme

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 11, 2025 -

Dover Honda responded

Thank you for the five-star rating! The team looks forward to working with you again! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 05, 2025

Dealership Rating

Employee Rating

Ken was very helpful in what was an otherwise difficult process. thank you for your helo process. thank you for your helo More

by efranks25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack , Ken

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Aug 05, 2025 -

Dover Honda responded

We're so glad Ken could assist you! Thank you for visiting Dover Honda and please don't hesitate to reach out if we can be of service again in the future! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 05, 2025

Dealership Rating

Employee Rating

They are always fridley that's why we always go there they always talk good 👍 they always talk good 👍 More

by AMRITSINGH87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack

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Aug 06, 2025 -

Dover Honda responded

We really appreciate you taking the time to leave Dover Honda this awesome review, thank you! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

August 04, 2025

Dealership Rating

Employee Rating

The managers and technicians at Dover Honda are all consummate professionals. They have always been excellent communicators and have taken care of our cars for years. We appreciate the excellent servic consummate professionals. They have always been excellent communicators and have taken care of our cars for years. We appreciate the excellent service. More

by sherbass

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Stern, Mike Segien, James McIntyre, Alecia Pack

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Aug 05, 2025 -

Dover Honda responded

Thank you for your kind words! We’re so grateful to have your support here at Dover Honda. We’ll be sure to pass along your appreciation to our team. Sincerely, Dover Honda Dover, NH www.DoverHonda.com

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