Mike Armstrong | Page 15

They priced the car wrong in my paperwork. Haven’t refunded me the money back to that financer. I left voice messages multiple times and I haven’t received a call back. I would not recommend. refunded me the money back to that financer. I left voice messages multiple times and I haven’t received a call back. I would not recommend. More

by fabi94895 Verified Customer Verified Customer

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I always get great service and customer care, Felipe and I always get great service and customer care, Felipe and Carolina do a great job and Krystal Robert’s always has a smile on her face and makes you fe I always get great service and customer care, Felipe and Carolina do a great job and Krystal Robert’s always has a smile on her face and makes you feel welcomed. More

by djmoneyprod Verified Customer Verified Customer

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I’ve been dealing with Michael Armstrong who’s one of the managers there for over 15 years I always knew he was good but when he got me my 2020 c8 corvette before people who ordered theirs way before I did i managers there for over 15 years I always knew he was good but when he got me my 2020 c8 corvette before people who ordered theirs way before I did i was amazed then he shocked me even more when he sold me the car at the price I was expecting and made the whole experience great for me joslyn keys was also a great sales person really enjoy my time with both of them More

by MIKESMITH0804 Verified Customer Verified Customer

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Great service very friendly and kind they really care for your needs, I always recommend this place to my friends I trust they will be in good hands as well your needs, I always recommend this place to my friends I trust they will be in good hands as well More

by Carolina A Verified Customer Verified Customer

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Salesman(deshawn) was not knowledgeable on vehicle. My father asked numerous questions which he said he would have to inquire about and then never did. Was trying to juggle 2 customers at the same time wh father asked numerous questions which he said he would have to inquire about and then never did. Was trying to juggle 2 customers at the same time which lead to me being the neglected customer. Salesman stated if I gave him a good review then I’d receive my 2nd set of keys for the vehicle I PURCHASED! Was super unprofessional in my opinion. Never received my second set. The sale would not have gone through if not for manager who actually helped negotiate price and was a wonderful man to work with! Would go elsewhere next time for sure and tell my friends and family to do the same. More

by Ryannon913 Verified Customer Verified Customer

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Buckle your seatbelts, this is going to be a very bumpy ride...I wish I could give this place 0 stars. Verbally offered $500 cheaper than what they “could actually do” when financing. I told them I had a r ride...I wish I could give this place 0 stars. Verbally offered $500 cheaper than what they “could actually do” when financing. I told them I had a refi lined up and to only run my credit once and accept the return offer (I have excellent credit) because i didn’t want my credit pulled multiple times. I said this 3 TIMES before financing but my credit was pulled 5 TIMES... After signing I was left waiting for over an hour for them to “bring my car around” and no one following up or checking on my. This was the same for another customer I was sitting next to. Once you’ve signed the paperwork, you are no longer a priority. They don’t care about you as a person, you’re only a dollar sign. I was told I was being financed through Chase, then got a call 2 weeks after closing the deal that the financing was through CapitalOne (come to find out it WAS CHASE). Who is running this place??? Then was told I was over charged by $200 on the doc fee on the contract so they had to mail me a new contract to sign and overnight back to them. THEY DID NOT CATCH THIS ERROR, THE BANK DID. We are now ONE AND A HALF MONTHS LATER AND THEY STILL HAVENT PAID OFF MY TRADE-IN LOAN. I got a call from my previous financing company saying I’m late on my payment. I’ve NEVER been late in my life! BUYERS BEWARE!!! This was THE WORST car buying experience I have EVER had. So much so I wouldn’t send an enemy to this place. Just awful... More

by Danbobjork Verified Customer Verified Customer

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Advantage Chevrolet has the best staff and cares about the customers. Cyril in sales is good and Dennis is a awesome finance guy. Love it the customers. Cyril in sales is good and Dennis is a awesome finance guy. Love it More

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Advantage tried to take advantage of me I leased two Chevy Cruze's from Advantage Chevrolet, the 2014 Cruze Ls had 6 months left on the lease term and on the other , 2014 Cruze LT, 15 months I leased two Chevy Cruze's from Advantage Chevrolet, the 2014 Cruze Ls had 6 months left on the lease term and on the other , 2014 Cruze LT, 15 months. It was service time and I had both vehicles serviced, at the time of dropping the LS I was asked if I would be interested in the upgrade program, I agreed and talked to a sales man, he said there were some specials on the 2017 Cruze, Equinox and Trax, so I was only interested in the Cruze and Trax, after finding a Cruze and a Trax they gave me a monthly payment for the 2017 Cruze LT and ending my current lease on the 2014 Cruze LS , the monthly payment was almost twice of my current payment, which I said it was ridiculous, supposedly my current Cruze was going to be a wash as I owed very little but the new payment was based on $0 due at signing, so I said no, after a 30 minute negotiation the manager said the best they could do was $253 a month and I said no, he asked me how much was the best I could do and I said 215 a month, so he left and came back and said $253 was the lowest they could do, so I left and went home. Once at home I called Castle Chevrolet which is closer to my house and went there to see if they had a better deal, so I checked fora Trax LT AWD and a Cruze LT, the sales person took my info and came back with an monthly payment to lease the Trax for $299 to which I said no, after 10 minutes negotiating they said they will do for $249 a month so I told them the best I would do is $240 and this was accepted and now I am driving my 2017 Trax LT AWD and got a $100 coupon certificate to buy accessories. I am so glad with Castle because it is closer to home, they offer free oil and filter change for life and also free tires for life, free loaner, and much more. I am sure that Advantage Chevrolet would have probably asked $240 for the same vehicle. My next purchase or lease will be at Castle, they have earned my business and Advantage Chevrolet lost my business, no loyalty...what a shame. I won't recommend Advantage Chevrolet anymore. More

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To Long, To Slow My son called ahead because of an ad for a lease with Advantage. Gave them all the info and faxed the paperwork for pre-approval so we wouldn't have My son called ahead because of an ad for a lease with Advantage. Gave them all the info and faxed the paperwork for pre-approval so we wouldn't have to spend too much time at the dealership. Waited two hours, called in and told them we would be there in 30 minutes. They knew the car I wanted, the deal I expected and they had my information. We walked in and were told to sit down and just wait.. My son told them about the phone and internet conversations and said all we had to do was sign the paperwork and get out of there. Then they tried to switch the car and give me a lesser model. My son called for a manager, explained the whole thing and said we want the paperwork now. We have brought what we need to to their table, now they needed to get moving or lose the deal. Two and a half hours later I finally drove out of there in my leased car. And yes, it was the one I wanted for the price I wanted, but not without some insistance and pushing on our part. The staff acted like they had all day and they just did not care if we liked it our not. While there I talked with another couple who were trying to buy a car and they told me this was their third trip to Advantage and after about eight hours total they were finally getting their car. This is no way to run a business. You are not doing me a favor by selling me a car, I can buy one anywhere. I am doing your business a favor by buying from you and not the guy down the street. You folks at Advantage need to think about that for a minute. You have great Chevy cars and trucks, but you still need the customers. Start treating your customers with some respect and dignity. We did our advance work, we made sure we were approve ahead of time, we knew the offer we wanted. And even with the advertisement saying $129 a month for 36 months an no money down. I still shelled out $2000 cash and only got a 24 month lease. So the ad was wrong, they managers were wrong, the deal was not as it was stated, but I did want that car and so I took the shortcomings along with it. But I won't do that again. Advantage Chevrolet has seen my back. More

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car purchase I'm happy to have bought a car from advantage. Fabian Murillo was our salesman, I highly recommend him!! He did everything the help me out! I'm happy to have bought a car from advantage. Fabian Murillo was our salesman, I highly recommend him!! He did everything the help me out! More

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