Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln

Mike Brandvold | Page 69

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
4.9
1,036 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

34 yrs, 1 mo

Industry Experience

40 yrs

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

4.9

1,036 Reviews

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1036 Reviews of Mike Brandvold

January 21, 2019

Dealership Rating
Employee Rating

Don’t go anywhere else! Klaben service department is always so helpful and thorough throughout my entire visit. Mona, Mike, and Brandon are always ready to lend a helping han More

by Beccabug710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Brandon Pritchett

January 21, 2019

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Employee Rating

Just great people Tom Alcorn and his entire staff at the Klaben Service Center are some of the easiest folks to work it! I have trusted my past 4 vehicles to their car More

by Laura.Wimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French, Kim Wolfram, Tom Alcorn , Brandon Pritchett

January 15, 2019

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Pleasant experience overall I would have gladly given a 5 star rating if it wasn't for the fact that the last two times I was there for an oil change I found myself standing arou More

by wzorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

Jan 17, 2019

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your honest and candid feedback. It is embarrassing and frustrating to know this is how you were welcomed during your recent visit. From the minute you pull into the parking lot, our intention is to make you feel welcome and to deliver the most positive customer experience. This time, we fell short. No excuses. Please know that we share your feedback with the entire Klaben Team and use it for training, counseling, and celebrating as we strive for continuous improvement. Mike, Mario and the entire Team very much appreciate the kind words and positive comments. More importantly, We also appreciate your candid comments as they were cause for the Service Team to put themselves in the customers’ shoes and truly recognize the importance of empathy and urgency. The conversation amongst the Team centered on how we need to deliver on this every day and work to prevent similar experiences from happening in the future. I welcome the opportunity to continue the conversation via phone and am sorry I was unable to reach you earlier today. We truly appreciate your business and look forward to the opportunity to regain your total confidence. Please feel free to contact me at your convenience. As always, I and the entire Klaben Team remain at your service. Sean Bradford – Service Manager – sbradford@klaben.com (330)673-3139 x206

January 14, 2019

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as usual excellent Great deals , great people they make a potentially frustrating experience easy. I trust the people and I think they have my best interest in mind whe More

by TALT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Tom Alcorn , Duane Taylor

January 11, 2019

Dealership Rating
Employee Rating

The works package Great customer service, done in a timely manner, always a pleasant experience with Klaben. Been coming to klaben for years, always respectful, caring, More

by mbujorian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carl Bujorian

January 10, 2019

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always a great job Klaben has won my trust over the years I have been dealing with them. Mike B. has always been friendly, honest, trustworthy, and fair with me, he doe More

by Randy Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 28, 2018

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Great service I absolutely love Klaben Ford! The service techs really help you out. The salesmen are also very knowledgeable and helpful. I will not go anywhere els More

by tdavis1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Mott

December 28, 2018

Dealership Rating
Employee Rating

Great job in every respect. Would not go elsewhere. All our service questions were attentively listened to, noted, and responded to. Work was performed as promised. Mike did a super job as he always do More

by M & J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise Miller, Dan Peters who we buy our cars from whenever possible also helped us while we were waiting. 5 Stars

December 28, 2018

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Employee Rating

10+ Years of Excellent Service I have been purchasing my cars from Chris Moldas and bringing them to Mike Brandvold for service for 10+ years because I trust both of them and they l More

by hale2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas

December 27, 2018

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Employee Rating

Great Service with Family Appeal Mike Brandvold took Great Care of us. He always goes above and beyond and as a family we will not go anywhere else to buy, lease or have service done. More

by carguy,Frank123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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