Appointment for an oil change at 12:30PM, didn’t get keys
to car until 4:00PM.
Unacceptable!
to car until 4:00PM.
Unacceptable!
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by Jrlesauski
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2023 -
Family Hyundai responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Positive staff that communicates well and performed the
oil change for my vehicle in a timely manner!
oil change for my vehicle in a timely manner!
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by GABEWILHOYT
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2023 -
Family Hyundai responded
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!
The paint is peeling on my hood, snd I received a Recall
form about the issue. I took my car in to this dealership on 2/16/23 to have it addressed. Pictures were taken, and I was told it would be turned int
form about the issue. I took my car in to this dealership on 2/16/23 to have it addressed. Pictures were taken, and I was told it would be turned into Hyundai. I heard nothing back from this dealership, so I called to check on the progress. I was told by Tom in service that there was nothing on file for my car. On 3/4/23 I took my car back in to have pictures taken again and a file drawn up for my issue. It is now 3/24/23 and nothing has been followed up on. Not sure what to do next, as the dealership has not contacted me to ket me know where the Recall stands. I would appreciate some type of follow up. Customer service appears to be lacking.
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by Ldplaczek
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Salin
Mar 30, 2023 -
Family Hyundai responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
very good serviice, told me the amount right away,and it
still was under warrenty
still was under warrenty
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by davidjedikohut
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2023 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.
My family has been dealing with Family Hyundai for close
to ten years now. The service has always been good, but it just seems to get better!
to ten years now. The service has always been good, but it just seems to get better!
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by DSEBS
Verified Customer
Verified Customer
Mar 24, 2023 -
Family Hyundai responded
Thanks for sharing your experience with Family Hyundai. Mike and our team appreciate your business and hope to see you again soon!
Matt is the best service Manager that I ever dealt with
on a job, or in personal life. He took the time with my unique situation, and took the extra steps to get the job done.
on a job, or in personal life. He took the time with my unique situation, and took the extra steps to get the job done.
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by MBABOVAC
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2023 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Matt here at Family Hyundai.
I was traveling and engine light came on.
Mike M was able to squeeze it in and was much appreciated.
Thanks
Ron
Mike M was able to squeeze it in and was much appreciated.
Thanks
Ron
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by RONW.300
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2023 -
Family Hyundai responded
Thank you, Ron! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
I’m always happy with the care and service I receive at
Family Hyundai. They have been my go to service location for over a decade.
Family Hyundai. They have been my go to service location for over a decade.
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by N8KRUPKO
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2023 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.
Really good costumer service.
Fast. People there are really Friendly . The place is clean and comfortable
Fast. People there are really Friendly . The place is clean and comfortable
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by D.JAROSIK
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2023 -
Family Hyundai responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.
Very nice, they got me in and out quickly, making the
appointment was a little much
appointment was a little much
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by SLYOUNG23
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2023 -
Family Hyundai responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai!