Mike McNeil | Page 20

sucks Not only are we still waiting for the RV to be fixed, it was not cleaned as promised. If I had to rate their friendliness, it would be a 10. Their f Not only are we still waiting for the RV to be fixed, it was not cleaned as promised. If I had to rate their friendliness, it would be a 10. Their follow through -10. Hurts my heart to have trusted in what they said. It was like once it was sold, out of mind. Puck up date and time was set, the RV was not...so we waited. Drove home with half a working window, no heat or refer. Presently waiting for refer to be fixed. 6 hour wait for an appointment they set up. BTW, no lunch while he waits, told it would be an hour or so. If I had to do it again....I would tent camp! More

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Easiest purchase to date From start to finish Dodd took care of our needs and concerns. We love our camper and are thankful for the efforts of Dodd's staff. From start to finish Dodd took care of our needs and concerns. We love our camper and are thankful for the efforts of Dodd's staff. More

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Bill & Tala Moore - New Crusader 5th Wheel Purchase We wanted to thank the entire Dodd RV team expecially Greg, Arnold, and Pete for their friendly, professional assistance during our purchase. Great t We wanted to thank the entire Dodd RV team expecially Greg, Arnold, and Pete for their friendly, professional assistance during our purchase. Great team! We woud say that you are #1 RV Dealer on the east coast and will recommend you to our friends. More

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Great folks at Dodd RV in Yorktown We had visited many dealers before we purchased from Dodd RV in Yorktown. We knew we were at the right place as soon as we met Tina. She knew exactly We had visited many dealers before we purchased from Dodd RV in Yorktown. We knew we were at the right place as soon as we met Tina. She knew exactly what she had in stock that would fit our specifications as far as size, tow weight, etc... At that time there was nothing that fit all of our requirements, but we were so impressed with the level of service that we went and traded in our tow vehicle for a larger one, and then came back to Dodd and purchased a camper that was exactly what we wanted. Everyone from the receptionist at the front desk that started our experience, to the service techs who we finished with were absolutley fantastic. We had been shopping not just for a camper, but for a dealer to build a relationship with. The dealer we had once dealt with, and purchased 3 campers from, was no longer in business. We have now found a new dealer to build a lifetime relationship with. I can pretty much guarantee that when we are ready to purchase another camper or RV our first and only stop will be Dodd RV in Yorktown. More

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Friendly, efficient, professional, secure and all-around #1! We were in the middle of a transaction with another RV dealer in the area when a number of serious clerical errors and fraudulent banking practices de We were in the middle of a transaction with another RV dealer in the area when a number of serious clerical errors and fraudulent banking practices deterred us and left s in the lurch and looking for a new RV dealer to work with, PRONTO. Being on a time-deadline, we searched reviews and found Dodd RV to have incredible ratings. We were not disappointed! From the minute I walked in, everyone was welcoming and helpful. Scott Hudgens was my sales associate. I told him what we were looking for, and he directed me straight to available inventory that met our needs. We settled on a travel trailer with a bunkhouse; perfect for our family of 5 to camp in with our dog (and cat!) Knowing we were on a time deadline, he kindly introduced me that day to Arnold Smith, the finance manager, and we were able to move ahead quickly with financing and purchase. The process as incredibly smooth, and before the purchase we had an excellent and thorough walk-through with Ricky in the maintenance dept. He took a great deal of time to make sure I understood everything and how it worked. After the walk-thru, I went to the parts shop and purchased a few items. Ken helped us out as well, and delivered our RV to our site. He helped me get everything connected and hooked up initially. I wound up returning to the parts dept after about a week for more things. :) I would HIGHLY recommend a surge protector, the RHINO hoses, drop ins for the tanks and the hose buddy. At a BARE minimum. As I had questions later on, I was able to call Melissa in the Service Dept and ask her how to reset a fuse etc. Everyone has been very friendly, calling for follow up to make sure everything went smoothly. We love our new travel trailer from Dodd RV and couldn't be happier!! I highly recommend them to everyone I know, and have met already a number of other RV'ers who also love Dodd RV! If you are looking to purchase an RV of any type, Dodd RV will have your back every step of the way. More

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Excellent Experience Had an excellent experience dealing with the staff at Dodd in Yorktown, Va . Everyone went out of the way to make my wife and me happy and content. Ev Had an excellent experience dealing with the staff at Dodd in Yorktown, Va . Everyone went out of the way to make my wife and me happy and content. Everything was waiting for us on the day we picked up our new camper. Only negative thing that I encounter was the President Mr. Dodd choose to ignore us when I spoke to him. Maybe he was busy with trying to hire more employees at that moment. More

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Awesome Staff in Yorktown!! We have purchased many campers in our time and always remain loyal to the business that treats you right. Since our last camper place went out of bus We have purchased many campers in our time and always remain loyal to the business that treats you right. Since our last camper place went out of business we were in the market for a new dealership to do long term business with. We are from Elizabeth City,NC and traveled all over as well as searched the internet for quite a while. Once we got to our farthest destination ~ we stumbled upon Tina and the rest is history. She really went out of her way to find us that perfect camper. At one point, because of our limitation in towing ~ she recommended that we go the the Portsmouth location to check out one that they had. To our disappointment, we did not receive the same greeting as in Yorktown. The young lady seemed rather irritated with the referral and only pointed out the camper and went on her way. With that being said ~ we had made up our minds that we would not be dealing with this particular dealership. After looking at several more dealerships, my husband and I both decided that the best place for us would be Dodd RV in Yorktown, VA! We even went as far as getting another vehicle so that we could be sure to tow something off of that lot. Thanks Tina, and all the other staff for such a warm welcome and wonderful experience. We will be sure to recommend the Dodd RV located in Yorktown, VA. Your friends in North Carolina, Audrey & Lane Fox More

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Great first time RV purchase experience! The entire staff was very friendly, knowledgeable and professional, but not pushy. We were allowed to look at any of the products on the lot at our l The entire staff was very friendly, knowledgeable and professional, but not pushy. We were allowed to look at any of the products on the lot at our leisure and when we had narrowed our interests, Tina Dew was there to answer all of our questions. This was our first RV buying experience and everyone we dealt with made us feel comfortable and welcome. We would definitely recommend this dealership to anyone considering the purchase of an RV. More

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Welcoming, professional, and knowledgeable!!! This was mine and my wife's first camper. From the moment we walked in and were greeted with fresh baked cookies, to the moment we were walking out t This was mine and my wife's first camper. From the moment we walked in and were greeted with fresh baked cookies, to the moment we were walking out to drive our new camper away our experience was second to none. Tina and Mike in sales were great. Tina showed us a few campers that were suitable for our family's needs. She was very knowledgable about each unit she showed us. She was very funny and never tried to push anything on us. Mike in sales was also always more than willing to assist us when Tina was busy. Tina and Mike really made us feel like family. Dan (the new service guy), Joey, and Ricky in service did an excellent job on the walk through and took the time to make sure I knew how to operate everything. They literally took about 1.5 hours and and went over everything inside and out. We also left our truck with them so they could install our weight distribution and sway control hitch while we went inside to do paperwork, visit the accessory store, and eat a couple more cookies. Dan did most of the walk through with Joey and Ricky shadowing him because he was new. Dan did a great job. Our final part of our experience at Dodd RV on the Peninsula was with Arnold Smith in finance. He was very professional and good at his job because we swore up and down we were not going to buy an extended warranty. Trust me! Buy the five or six year, it's worth it. When we were finished inside and walked outside they had the hitch hooked up, camper hooked up and everything ready to go. They really do make you feel like part of the Dodd RV family throughout your entire experience. More

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We bought a used rv the Dodd staff helped to make this a great experience. I We found the unit we wanted and they were willing to make it happen Though not one of the the Dodd staff helped to make this a great experience. I We found the unit we wanted and they were willing to make it happen Though not one of the big dealers, their inventory is quite varied More

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