Mike Niedzwiecki | Page 80

My Ganley Experience Mr. John Caruso continues to provide exceptional customer service. As expected "My Ganley Experience" was one filled with knowledge, patience and unde Mr. John Caruso continues to provide exceptional customer service. As expected "My Ganley Experience" was one filled with knowledge, patience and understanding. Mr. Caruso was prepared for my arrival, he did research on the vehicle I wanted prior to my arrival, the car was detailed and ready when I got there cutting down my in the showroom time. The showroom was warm and inviting, the general manager, Frank was certain to greet me and Mike had me out of finance in no time. John had everything prepared and ready for me. My family and I are repeat customers and we will continue to purchase from Ganley. More

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Easy, hassle free car buying experience. Having bought multiple cars in my lifetime, I typically dread going to the dealership to be hassled and pressured into buying a car. However, this ex Having bought multiple cars in my lifetime, I typically dread going to the dealership to be hassled and pressured into buying a car. However, this experience was unlike any other I have experienced. The staff was extremely friendly and attentive, and Jerry specifically made the process very low pressure and comfortable. I came in a few times before deciding on a CPO vehicle, and while Jerry was helpful, he did not push anything on me that I wasn't interested in. They also worked very well with me on my trade it in order to make the payments come down to a level I was comfortable with. Amazing experience. More

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Excellent experience in purchasing a new 535ix Our salesperson, Putrri Padbatan, provided us with an excellent experience in purchasing a new (service vehicle loner) 535ix. She was courteous and i Our salesperson, Putrri Padbatan, provided us with an excellent experience in purchasing a new (service vehicle loner) 535ix. She was courteous and informative in helping us select the vehicle. We were considering a Mercedes Benz along with the BMW and she patiently worked with us by providing us with information regarding the 535ix which persuaded us to buy the car. She provided us with several vehicles to test drive and did not pressure us into making a quick decision. She worked with us to get a price with which we were happy. She continues to keep in contact with us providing us with sincere and genuine concern in making sure we are happy with the vehicle. I highly recommend her and the dealership. More

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Professional Organization This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real prof This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real professional. John and Frank worked very hard to find the perfect match for my BMW requirements... By the way I live with 5 miles of another BMW agency but drove over 30 to do business with Frank and his team. The BMW Genius John Cordell, showed me all the technology available at my finger tips... this is a truly fantastic addition to the BMW Westlake delivery process. More

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First Class Service! I came to this location after a very bad experience at another location. I must say, what a world of difference! Howard and the rest of the team at BM I came to this location after a very bad experience at another location. I must say, what a world of difference! Howard and the rest of the team at BMW made me feel welcomed and were determined to help me build the best possible car for my price range. Howard is AMAZING at running you through every detail of the car. He not only went over every function and feature with me when I was considering purchasing the car, but he also took the time again when I received the car to help me connect my phone, program some shortcuts and figure out my seat position. I drove off the lot feeling like I had been driving my car forever--I knew everything about it! I cannot say enough nice things about Howard's service. He actually made car buying fun and convenient. Will definitely be back for my next car! More

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Really enjoyed working with these incredibly nice people This was my first BMW experience, so clearly, I wasn't really prepared for how different it was from any other car buying experience. Not only was th This was my first BMW experience, so clearly, I wasn't really prepared for how different it was from any other car buying experience. Not only was the experience fun, everyone was willing to work with me to make sure my needs and expectations were met (and actually exceeded). Good deal all around, I get a new awesome car and new friends that I can stop and see when I get my car washed! It's really reassuring to be part of the BMW family. More

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Exceeded All Expectations, Pleasure to work with! John, Nate, and Mike all did an excellent job in helping my wife and I purchase our first BMW X3! The whole staff there is very kind and welcoming, as John, Nate, and Mike all did an excellent job in helping my wife and I purchase our first BMW X3! The whole staff there is very kind and welcoming, as well as informative. The facilities are top notch! Such a great car for a great price! This won't be the last BMW we purchase from BMW of Westlake. We are clients forever now. More

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Very good experience. Ken was very helpful in selecting my new car. The Show Room was pleasant, the test drive was stressless, and I love my new car. Thanks Ken. Ken was very helpful in selecting my new car. The Show Room was pleasant, the test drive was stressless, and I love my new car. Thanks Ken. More

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Courteous, honest, helpful, professional Our dealings with BMW of Westlake were consistently a pleasure. There was no pressure to buy, only honest delivery of information about their product Our dealings with BMW of Westlake were consistently a pleasure. There was no pressure to buy, only honest delivery of information about their product, which happens to be top of the line. Mr. Ken Delk was particularly helpful in educating us about the right vehicle for our particular needs. He was quite accessible and responsive throughout the purchase process, and as a bonus, happens to be a really nice and easy going guy. He is a no nonsense veteran with long-term experience with BMW. We give Mr. Delk and BMW of Westlake our highest evaluation, and recommend him and this dealership without reservation. More

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Jerry is the best!!!! I have been in sales for over 26 years and appreciate the way Jerry handled the entire transaction. From the time of the test drive to the delivery he I have been in sales for over 26 years and appreciate the way Jerry handled the entire transaction. From the time of the test drive to the delivery he handled every detail in a professional manner. I will refer to Jerry to anyone I know in the future looking to purchase a new/used vehicle. Thanks Jerry!!! More

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