Mike Weaver | Page 3

He made my first ever experience buying a car so easy and fun! I got exactly the truck that I wanted he worked with me on the price. Really great guy! fun! I got exactly the truck that I wanted he worked with me on the price. Really great guy! More

Helpful 0

Report | Print

No hassle Was a nice experience at Pappas Toyota, staff was friendly and easy to work with. Gave us a fair price for our trade in. Would shop here again. Was a nice experience at Pappas Toyota, staff was friendly and easy to work with. Gave us a fair price for our trade in. Would shop here again. More

Helpful 0

Report | Print

Bones is good! Alex "Bones" is good to deal with. He was able to get me the information I needed and quickly point me in the right direction to fill my automotive ne Alex "Bones" is good to deal with. He was able to get me the information I needed and quickly point me in the right direction to fill my automotive needs. If you are realistic with your expectations, you will not be disappointed. Dealership is very nice, Alex is easy to deal with and Mike Weaver in Finance was good as well. More

Helpful 0

Report | Print

Was it just coincidence, an honest mistake or something else I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but v I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with. More

Helpful 1

Report | Print

Great person! Helped me to get my new car! He always willing to answer my question! I recommend him as your car salesman. Thank you. willing to answer my question! I recommend him as your car salesman. Thank you. More

Helpful 0

Report | Print

New Vehicle David contacted me after my inquiry about turning in my Leased vehicle for a New Car and going through Financing. When I got my leased vehicle I did n David contacted me after my inquiry about turning in my Leased vehicle for a New Car and going through Financing. When I got my leased vehicle I did not think I drove all that much but David was able to get me into a new car and not be upside down in my vehicle. More

Helpful 0

Report | Print

Great Long Distance Purchase Experience We worked with Alexander to purchase a used car that we weren't able to see due to the long distance involved (5 hour drive). Alexander did a great j We worked with Alexander to purchase a used car that we weren't able to see due to the long distance involved (5 hour drive). Alexander did a great job of inspecting various areas of the car for us, taking photos, and responding quickly. He was patient throughout the process and very friendly. When we made the drive to pick up the car, all went as planned and we enjoyed meeting Alexander in person. The team at the dealership were courteous, and even gave us a loaner car to grab lunch while they took care of a couple of minor maintenance items. Overall, a very good experience. Thanks Alexander and the Pappas team! More

Helpful 0

Report | Print

Pleasant Purchase Experience We were at the Pappas dealership for an oil change on our 2015 Highlander but while we were waiting we wound up purchasing a 2019 Toyota Highlander. W We were at the Pappas dealership for an oil change on our 2015 Highlander but while we were waiting we wound up purchasing a 2019 Toyota Highlander. We met and worked with Barry Brash who was quite knowledgeable on the Toyota products. Beside being knowledgeable he was very friendly and humorous. He presented us with our options for buying new versus pre-owned and did not pressure us to buy which made it a very pleasant experience. More

Helpful 0

Report | Print

I have purchased 20 new cars. This was the most pleasurable experience I have had buying a car to date. All the people I came into contact with at the dealership were extremely nice and very helpf pleasurable experience I have had buying a car to date. All the people I came into contact with at the dealership were extremely nice and very helpful. More

Helpful 0

Report | Print

Great service Both salesman and financial personnel were awesome! I drove away in the car i wanted and am very happy with my purchase. I love my ne rav4 adventure Both salesman and financial personnel were awesome! I drove away in the car i wanted and am very happy with my purchase. I love my ne rav4 adventure More

Helpful 0

Report | Print