Molly Dean-Newberry | Page 2

Outstanding Service Richard was very knowledgeable and friendly. He explained our options and pros/cons of each. This was my daughters first car buying experience and I w Richard was very knowledgeable and friendly. He explained our options and pros/cons of each. This was my daughters first car buying experience and I was so glad it turned out to be a great one! More

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Another Great Car Buying Experience For the last 10+ years, Dean Team has been our go-to for a dealership. The customer service is OUTSTANDING!! Wes Gallegos and Molly Dean Newberry ar For the last 10+ years, Dean Team has been our go-to for a dealership. The customer service is OUTSTANDING!! Wes Gallegos and Molly Dean Newberry are top-notch. We recently tried another dealership and said we would never go back, that's how good Dean Team is. And honestly, let's face it, who wants to buy a car on Thanksgiving week? But they made the experience enjoyable and truly listened to our needs and concerns. And Dustin has us in/out with finance. We will keep coming back... More

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Purchased new golf GTI I have been dealing with the Dean Team Family in Ballwin since 1979! They have always been very good to my wife and me! I have no reason to try anot I have been dealing with the Dean Team Family in Ballwin since 1979! They have always been very good to my wife and me! I have no reason to try another dealer! This is my 4th purchase with Richard Gotsch! To me, Richard is a real asset to the dealership! He is just wonderful to work with, and very knowledgeable! All that I wanted in a salesperson! Also, all the other employees that I deal with, are just great! No problems! More

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Outstanding Service I'm on my fourth Subaru from this dealership even though it's quite a drive from my home to get there (I live in Illinois). Everyone from the sales te I'm on my fourth Subaru from this dealership even though it's quite a drive from my home to get there (I live in Illinois). Everyone from the sales team to the outstanding service department to the dealership owners goes above and beyond in customer service. I have used other Subaru dealers in the past, but was treated "less than" because I am female. I'll drive further...give me the Dean Team! More

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Service excellent The best service and very helpful in answering questions. I would come back again I would recommend the dealer to every one. Every thing was excellent The best service and very helpful in answering questions. I would come back again I would recommend the dealer to every one. Every thing was excellent. More

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Very good. Helpful when I can in with no appt. with a proble .All representatives went out of there way to help me, even gave me a loaner car. Explanations we're thorough and maintenance was done first before as .All representatives went out of there way to help me, even gave me a loaner car. Explanations we're thorough and maintenance was done first before assuming there were other problems, and there were not. This was an extremely good experience! Thank you. More

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Made car buying seamless We just purchased our second vehicle from Ryan Troll. He was professional and upfront. Car buying can be a hassle, but not with Ryan and the Dean Team We just purchased our second vehicle from Ryan Troll. He was professional and upfront. Car buying can be a hassle, but not with Ryan and the Dean Team. More

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top notch Richard Gotsch was especially helpful in my leasing a new Volkswagen Passat. He knew exactly the kind I was looking for and found it for me. I highl Richard Gotsch was especially helpful in my leasing a new Volkswagen Passat. He knew exactly the kind I was looking for and found it for me. I highly recommend the Dean Team. More

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Great service (as usual) Wes was so helpful in helping me choose my first car. It met all of my needs and stayed under budget. Will definitely be returning to Dean Team! Wes was so helpful in helping me choose my first car. It met all of my needs and stayed under budget. Will definitely be returning to Dean Team! More

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Service and Sales are personalized and a positive experience I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I trad I owned a 2008 Subaru and then purchased a 2nd car, a VW a few years ago. I transferred servicing of both vehicles to Dean Team. Two days ago I traded both in for a 2018 Outback!!!I Eric Harrelson, the supervisor in the Service Department, treats me like I am one of the family. He has been attentive, extremely helpful, and HONEST. In the rare times I needed to get a car into the shop very quickly, he has always accommodated my needs / request. If I leave him a message on his voice mail, he always returns my calls. Eric has given me excellent advice if issues arose with either car. When I told him I was thinking about trading in both cars and upgrading, he helped guide me through the initial process. John Ostlund is my salesman and he deserves an award for patience and preserverence. I started my search for a new vehicle in April and just drove home with my new Outback on 9/27/17. John answered ALL of my questions and NEVER pressured me. He explained, and re-explained, anything and everything I asked him. In short, I have consistently been treated with professionalism, respect, and personalized service. That helped me make my final decision because I have been treated so well and so fairly, I am thrilled to continue doing business with Dean Team. I do have to add that Annie Thompson in the Service Department also deserves a 5 Star rating from me, She has done an outstanding job working with me and I consider her a "friend". And of course Molly Dean who ALWAYS makes a point of greeting me and helping make me welcomed. In summary, I feel like I am much more than just "another customer" and am so very appreciative of my experience with Dean Team More

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