Mona Crooks | Page 119

Always Great Service It is like walking into a place and seeing old friends. Mona always takes great care of our car and if she is not available Joe steps in and we trust It is like walking into a place and seeing old friends. Mona always takes great care of our car and if she is not available Joe steps in and we trust both of them so much. More

by Beckie Verified Customer Verified Customer

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Top Notch - very convenient I bought a used Lincoln with the CPO warranty and get all my work done here. The Black Tie service and the service bay's check in/out is oriented tow I bought a used Lincoln with the CPO warranty and get all my work done here. The Black Tie service and the service bay's check in/out is oriented towards customers. Very nice to drive into a heated garage and drop my car off. No waiting, I get a loaner if necessary and make the 'switch' when my car's ready. Everything was done as expected/promised. Recommend them for everyone that wants to have a hassle free experience with car repairs. More

by RoundRider Verified Customer Verified Customer

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Mona really makes you feel well taken care of Mona knows her stuff and recommends just what I need. No pressure just a wonderful smile and a confident demeanor that instills confidence in the cus Mona knows her stuff and recommends just what I need. No pressure just a wonderful smile and a confident demeanor that instills confidence in the customer. Clone her if you can. More

by rwe07 Verified Customer Verified Customer

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Grateful Always pleased with overall service. Service people have always been helpful. Only issue I have is that they are so very busy it is hard to get resp Always pleased with overall service. Service people have always been helpful. Only issue I have is that they are so very busy it is hard to get responses sometimes. Making it more of an issue when it gets closer to closing time and you are not sure if you will get car back or will need loaner/rental. Price was much more than originally expected simply due to issue that was found but good for what needed to be done. I am currently unemployed for medical reasons so they worked with me as much as they possibly could and I am very grateful for that! More

by ccarncross Verified Customer Verified Customer

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Klaben is standing behind me I recently put in a very negative complaint and Richard Klaben and Doug took time to reach out to me, and actually sit down and talk with me in person I recently put in a very negative complaint and Richard Klaben and Doug took time to reach out to me, and actually sit down and talk with me in person to go over options to ensure my satisfaction. He has truly made a huge difference in my opinion of this dealership. I voiced my frustrations and he listened closely. I am so greatful for all that Klaben has done and is doing for me and how they are continuing to stand beside me the whole time, making sure everything follows through. Mona made sure I was taken care of in a great fashion! The staff at Klaben are great and I would recommend them. I appreciate all that they have done to help me! And to my surprise when I picked up my vehicle, they not only cleaned the outside but had even cleaned the inside (which I know was disgusting!)! Thanks again to Mr. Klaben and the team at the Kent location for making sure I am taken care of! More

by magpie1688 Verified Customer Verified Customer

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Great service I dropped my car off in the morning and was able to get a loaner car so I can still go to work. The service was fast and everything was very easy. Gre I dropped my car off in the morning and was able to get a loaner car so I can still go to work. The service was fast and everything was very easy. Great service. More

by Natabell Verified Customer Verified Customer

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Focus Issues Took my car in to be repaired for transmission issues again. Part is on backorder. Mona always does everything to make sure my vehicle is taken care o Took my car in to be repaired for transmission issues again. Part is on backorder. Mona always does everything to make sure my vehicle is taken care of. More

by JMERRERA Verified Customer Verified Customer

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Good Job Over the process of a week, with email and phone and in person, Bob helped us learn the system and select our vehicle. At the very end, he matched an Over the process of a week, with email and phone and in person, Bob helped us learn the system and select our vehicle. At the very end, he matched and even bettered a competing offer we had received. It was a very satisfying experience. More

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Fast, Courteous and done right. I've been going to Klaben Ford service for the past 18 years. They always do a great job and I wouldn't consider going anywhere else. Thank you and I I've been going to Klaben Ford service for the past 18 years. They always do a great job and I wouldn't consider going anywhere else. Thank you and I'll see you at my next scheduled Maintenance. More

by JBEATTY30 Verified Customer Verified Customer

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One small detail was missed I go to Klaban for all of my service and oil change needs. I'm usually very pleased as I was with this service opportunity. However, this time the tec I go to Klaban for all of my service and oil change needs. I'm usually very pleased as I was with this service opportunity. However, this time the tech forgot to reset the "change oil soon" message. It wasn't on before I took it in for an oil change, however, it is now. I haven't had a chance to reset it myself. Not a big issue but details are always important. More

by Northeast Ohio User Verified Customer Verified Customer

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