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Mona Crooks
1,309 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
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1309 Reviews of Mona Crooks
September 19, 2016
Great service Great people very thourgh Mona explained the hole service that was performed on my truck. I will return for my next service. In 5000 miles. Great people very thourgh Mona explained the hole service that was performed on my truck. I will return for my next service. In 5000 miles. More
by JF3102
Verified Customer
September 18, 2016
2nd lease! I leased a brand new 2017 ford fusion se I have had nothing but the absolute best service from richard roscoe andy jen mona and the entire klaben st I leased a brand new 2017 ford fusion se I have had nothing but the absolute best service from richard roscoe andy jen mona and the entire klaben staff i miss you guys dearly and thank you for all your help and support you definately have a customer for life Cody stone More
by Kody395
Other Employees Tagged: Roscoe Woodberry, Jennifer Bowen , Andy Bellian
September 13, 2016
Excellent service. Super knowledgeable people I was impressed by the excellent service and knowledge of the people who worked with me. All my questions were answered quickly and accurately. Great I was impressed by the excellent service and knowledge of the people who worked with me. All my questions were answered quickly and accurately. Great experience. I'm glad I went there. More
by Badmoonrising44281
Other Employees Tagged: Christine Klaben, Jennifer Bowen , Richard "Buddy" Moore
September 12, 2016
Super I have searching for a dealership since moving back to northeast Ohio. I lived in South Carolina for 5 years and was lucky enough to have a great deal I have searching for a dealership since moving back to northeast Ohio. I lived in South Carolina for 5 years and was lucky enough to have a great dealership in our small town.Your dealership is customer oriented with reasonable priced service and friendly and helpful staff. I will definitely be back for service and purchase of my next car. I am a Ford retiree and can go anywhere to buy a car and so a good dealership is foremost in my mind.Keep doing what your doing you got it right. More
by fpretzloff
Other Employees Tagged: Tyler Kline
September 08, 2016
Klayben Lincoln Service This is the 4th Lincoln I have sourced with Klayben and have always had the viewpoint that the Sales Department sells the first one and the Service De This is the 4th Lincoln I have sourced with Klayben and have always had the viewpoint that the Sales Department sells the first one and the Service Department ensures that you return on future replacements by doing an excellent job More
by GJC812
Other Employees Tagged: Christine Klaben , Matt Hryb
September 08, 2016
Why I go to Klaben Klaben has always been my choice of dealerships to get service. I moved to Georgia 4 years ago and must get my services done at my local dealership bu Klaben has always been my choice of dealerships to get service. I moved to Georgia 4 years ago and must get my services done at my local dealership but I do not get the service that Klaben provides. I set an appointment for my last visit to Ohio and purchased my new tires from Klaben in Kent! Thank you Mike and all the service department for your consistent top notch service. Your service department is what made me purchase from you instead of my local dealership. Not many people would drive to Ohio to purchaase tires ! Just shows how well you are treated. Thank you ! More
by markf2
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Christine Klaben , Dave Mott
September 01, 2016
Fixed the wrong leak another poor service from Klaben/Kent I brought in the car into Klaben Ford in Kent Ohio for a oil leak and they fixed the transmission pan. After the service I brought the car home being I brought in the car into Klaben Ford in Kent Ohio for a oil leak and they fixed the transmission pan. After the service I brought the car home being very concerned and telling them so since I saw oil on the driveway for a week, it was not transmission oil. The next morning after service it was still leaking oil on the driveway! Really!!! Back into service the next day and got another rental car so I can get to work. Got to work late--more time away from my job! So can I charge them for this lost work time--hehe? I brought the car in at 7am that day but they waited until 330 that day to look at it --and yes now it had to be kept overnight. BTW, I also had them replace the rear shocks--what was I thinking? I was hoping for the best, giving them another chance, etc, I guess. Boy did that blow up in my face. So it was another day in the rental and more inconvenience after being told it would be same day service. You would think I would be a priority to them, right? Since they had a complaint and they knew I was concerned over being charged for a service that was probably unnecessary? The manager called me and said, get this!, I had a lead in the oil pan! and there oil was left over from an oil change two weeks, also done at their service shop, that was not cleaned out--really--do you realize just how stupid that makes you look? That's why I brought the car in the first place if they only believed me--I dont like oil stains on my drive--it makes me crazy mad! So when I picked the car up I asked the agent about the oil pan leak she had no comment. It wasn't my best day so then I asked her why it took their superior trained service technicians a number of times to notice an oil leak she also shrugged her shoulders and walked away. This confirms what I had been saying all along--it was an OIL leak not a transmission leak! So no apologies, no discount, no nothing but a $600 bill for fixing the transmission pan--what a bunch of losers! And no--I would never go back, never buy a car from Klaben and never recommend them More
by hpierdomenico
August 24, 2016
Reliable, knowledgeable, and professional I have been coming to Klaben for service since the 1990's. Mona is an excellent employee. She is very knowledgeable about what a car needs to have don I have been coming to Klaben for service since the 1990's. Mona is an excellent employee. She is very knowledgeable about what a car needs to have done and kept me informed with what was being done and then called me as soon as my car was ready. I would recommend her and the Klaben service department to anyone who has to have work done to their car. More
by JOANNEATHOME6000
August 18, 2016
Oil change and The Works I always enjoy my experience when I have service work done at Klaban Ford. The service personnel are professional, friendly, and in tune with all the I always enjoy my experience when I have service work done at Klaban Ford. The service personnel are professional, friendly, and in tune with all the needs of my car. I would highly recommend Klaban Ford's service department to anyone needing work done on their Ford. More
by litehous62
Other Employees Tagged: Doug Carter
August 17, 2016
Great Service Dept. I'm always pleased with the service people that take care of all my needs and concerns. It's also just as nice when I get my truck back and everythi I'm always pleased with the service people that take care of all my needs and concerns. It's also just as nice when I get my truck back and everything I asked for is done and it's running great. Thanks everyone. Appreciate everything all of you do. More
by JBEATTY30
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