Mona Crooks
Mona Crooks at Klaben Ford Lincoln

Mona Crooks | Page 2

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,313 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

34 yrs, 4 mos

Industry Experience

34 yrs, 4 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,313 Reviews

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1313 Reviews of Mona Crooks

May 08, 2026

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Employee Rating

Mona was very easy and pleasant to work with. Everything was taken care of in a professional manner. More

by tmiksch62
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Recommend Dealer
Yes

May 02, 2026

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Klaben was quick to respond and get my Bronco fixed quickly. Sean and Mona were very responsive. Love how the technician sent a video showing what was wrong with my vehicle. More

by mindyderr
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

May 01, 2026

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I always recommend Klaben due to the high level of service we consistently receive here More

by GRJUSTUS
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Recommend Dealer
Yes

April 29, 2026

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Working with Tim was like working with someone I had always known! It was a great experience! More

by mammerman15
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Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling, Jennifer Bowen

April 25, 2026

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I recently had my car in for an oil change and they noticed my CV axle was leaking. Ordered the parts and made room in the schedule to get me back on the road. I appreciate the way the entire Klaben Te More

by fairyrain826
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Recommend Dealer
Yes

April 22, 2026

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mona is great on communication, I always keeps me up to date in her communications with warranty company. More

by Syd919
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Recommend Dealer
Yes

April 17, 2026

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Tucker was thorough. He did a great job.I was satisfied.\nHe went to step further by letting me know that they had a mobile service. More

by jdomagal
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Recommend Dealer
Yes

Other Employees Tagged: Tucker Ressler

April 15, 2026

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Mona is always very friendly and takes time to explain everything! I was very pleased! More

by hairalt@aol.com
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Recommend Dealer
Yes

April 14, 2026

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Everyone efficient and professional. Took time to show and explain the issue(s) and what was required to repair. More

by IMSANDYZ
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Recommend Dealer
Yes

April 13, 2026

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Was notified by the Service Dept. that a specific download was needed and would take 45-60 minutes by their mobile service crew.Showed up on time,completed the download and thanked me More

by YEADA
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Recommend Dealer
Yes

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