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Mona Crooks
1,297 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 2 mos
Industry Experience
34 yrs, 2 mos
Specialties & Trainings
Master Certified Service Advisor
1,297 Reviews
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1297 Reviews of Mona Crooks
March 22, 2026
I have worked with Kim for a long time and I have always have a pleasant experience. She goes above and beyond with her customer service. She always has a smile on her face. have a pleasant experience. She goes above and beyond with her customer service. She always has a smile on her face. More
by helenkory
Other Employees Tagged: Joe French, Kim Wolfram, Michael Uzl II, Angela Mazzagatti, Kyle Crowe
March 18, 2026
This is a great dealership they have always treated us with respect and always did service as required and been respectful to people I sent there. with respect and always did service as required and been respectful to people I sent there. More
by DALLASLHOLCOMB
Verified CustomerOther Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Artie Gissinger, Carl Bujorian, Tom Alcorn, Sean Bradford, Derek Tenney, Anthony Thurman Jr
March 16, 2026
Perfect as always! Transmission flush, oil change, tire rotation and fixed the audio control module, well done. Mona was great, and the rest of the team at pick-up when Transmission flush, oil change, tire rotation and fixed the audio control module, well done. Mona was great, and the rest of the team at pick-up when she was off! More
by rickmoore5014
Other Employees Tagged: Mike Brandvold, Tucker Ressler
March 14, 2026
Always puts customer first! Knows that I care for my vehicle, and caters to my needs. Always given a Lincoln to use if my car spends the night.. Knows that I care for my vehicle, and caters to my needs. Always given a Lincoln to use if my car spends the night.. More
by Lisa's Lincoln
Other Employees Tagged: Mike Brandvold, Kim Wolfram, Sean Bradford, Anthony Thurman Jr
March 12, 2026
Every encounter I have when I go, there is pleasant. In sales Bo Allen Stewart is a real people person, very knowledgeable and helpful. In service. Mona Crooks is the go to person., she’s very knowled In sales Bo Allen Stewart is a real people person, very knowledgeable and helpful. In service. Mona Crooks is the go to person., she’s very knowledgeable, courteous, and accommodating. The Klaben Of Kent team work together well and our customer oriented.. Justin in finance was very helpful. These are just a few of the people that I had interactions with.. More
by Sdalton4564
Other Employees Tagged: Christine Klaben, Michael Uzl II, Bo Stewart, Justin Fisher
March 09, 2026
Got car back quicker than was told paid less than I thought I was going to be paid Mona explained everything thought I was going to be paid Mona explained everything More
by Matt Ereth
Other Employees Tagged: Tucker Ressler
March 08, 2026
Mona and the rest of the team at Klaben always take good care of me. They make sure I get what I need envy time. I needed a rental this time and the process was very easy. Had my car finished the same day. care of me. They make sure I get what I need envy time. I needed a rental this time and the process was very easy. Had my car finished the same day. Great job as always! More
by FOURHOLMS
March 07, 2026
Gavin provides excellent customer service. He always keeps me informed and takes care of the issues with my car He always keeps me informed and takes care of the issues with my car More
by kcooper24
Other Employees Tagged: Mike Brandvold, Carl Bujorian, Tom Alcorn, Sean Bradford, Brandon Bart, Ryan D'Achille, Dylan Becker, Gavin Fano, Daniel Akers
