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Mona Crooks
1,309 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
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1309 Reviews of Mona Crooks
April 25, 2026
I recently had my car in for an oil change and they noticed my CV axle was leaking. Ordered the parts and made room in the schedule to get me back on the road. I appreciate the way the entire Klaben Te noticed my CV axle was leaking. Ordered the parts and made room in the schedule to get me back on the road. I appreciate the way the entire Klaben Team understands the importance of my car being in the best condition for being over the road for my job. More
by fairyrain826
Verified CustomerOther Employees Tagged: Sean Bradford, Steve Sigmund, Tucker Ressler
April 17, 2026
Tucker was thorough. He did a great job.I was satisfied.\nHe went to step further by letting me know that they had a mobile service. He did a great job.I was satisfied.\nHe went to step further by letting me know that they had a mobile service. More
by jdomagal
Other Employees Tagged: Tucker Ressler
April 13, 2026
Was notified by the Service Dept. that a specific download was needed and would take 45-60 minutes by their mobile service crew.Showed up on time,completed the download and thanked me that a specific download was needed and would take 45-60 minutes by their mobile service crew.Showed up on time,completed the download and thanked me before they left.Not the first time Klaben's mobile service has been here.They are friendly,knowledgeable and quick plus no need to wait at the dealer. More
by YEADA
April 10, 2026
Tucker, Mona and Sean provided me with fantastic customer service. I was kept in the loop and I trust they did everything they could to save me money. service. I was kept in the loop and I trust they did everything they could to save me money. More
by jack
Other Employees Tagged: Sean Bradford, Tucker Ressler
March 30, 2026
They are thorough and we were able to get our appointment within 2 weeks. We are concerned that they are not able to get the parts to handle the recall from September 2025x within 2 weeks. We are concerned that they are not able to get the parts to handle the recall from September 2025x More
by scdcg
March 27, 2026
Mona, Tucker, and Joe treated me with great customer service while getting The Works package. service while getting The Works package. More
by tariann9
Other Employees Tagged: Joe French, Tucker Ressler
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