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Mona Crooks
1,313 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,313 Reviews
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1313 Reviews of Mona Crooks
April 10, 2026
Tucker, Mona and Sean provided me with fantastic customer service. I was kept in the loop and I trust they did everything they could to save me money. service. I was kept in the loop and I trust they did everything they could to save me money. More
by jack
Verified CustomerOther Employees Tagged: Sean Bradford, Tucker Ressler
March 30, 2026
They are thorough and we were able to get our appointment within 2 weeks. We are concerned that they are not able to get the parts to handle the recall from September 2025x within 2 weeks. We are concerned that they are not able to get the parts to handle the recall from September 2025x More
by scdcg
March 27, 2026
Mona, Tucker, and Joe treated me with great customer service while getting The Works package. service while getting The Works package. More
by tariann9
Other Employees Tagged: Joe French, Tucker Ressler
March 24, 2026
My experience with Klaben Service, and particularly Mona, was amazing, as always. Mona was on top of all of my concerns, even alerted me to a recall I wasn't aware of. They were quick to get the parts and ha was amazing, as always. Mona was on top of all of my concerns, even alerted me to a recall I wasn't aware of. They were quick to get the parts and have me back in my vehicle. Mona also arranged a rental car for me while my car was at the dealership. I can't say enough about Klaben Service and Mona. I have been a customer for 30 years, both purchasing my vehicles through Klaben and using their service for all of my vehicles. I will not go to any other dealership. Klaben and Mona have had my faith and trust and will always have it. I would, and do, recommend Klaben and Mona to everyone. More
by sicilyshelly780
March 22, 2026
I have worked with Kim for a long time and I have always have a pleasant experience. She goes above and beyond with her customer service. She always has a smile on her face. have a pleasant experience. She goes above and beyond with her customer service. She always has a smile on her face. More
by helenkory
Other Employees Tagged: Joe French, Kim Wolfram, Michael Uzl II, Kyle Crowe , Angela Mazzagatti
March 18, 2026
This is a great dealership they have always treated us with respect and always did service as required and been respectful to people I sent there. with respect and always did service as required and been respectful to people I sent there. More
by DALLASLHOLCOMB
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Artie Gissinger, Carl Bujorian, Tom Alcorn, Sean Bradford, Derek Tenney, Anthony Thurman Jr
March 16, 2026
Perfect as always! Transmission flush, oil change, tire rotation and fixed the audio control module, well done. Mona was great, and the rest of the team at pick-up when Transmission flush, oil change, tire rotation and fixed the audio control module, well done. Mona was great, and the rest of the team at pick-up when she was off! More
by rickmoore5014
Other Employees Tagged: Mike Brandvold, Tucker Ressler
Dealership Inventory (276 Vehicles)
2022 Ford F-150
used
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
