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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
April 22, 2022
Mona has been my service advisor for over 9 years. She always provides excellent service when taking care of my Escape. I always receive great service whenever I bring my car in. Mona Crooks always ke She always provides excellent service when taking care of my Escape. I always receive great service whenever I bring my car in. Mona Crooks always keeps me informed of required services, as well as available deals. More
by fairyrain826
Other Employees Tagged: Joe French, Kim Wolfram, Sean Bradford , Mario Palomba, Brandon Pritchett
Verified CustomerApril 21, 2022
I love my Ford Escape. I’m glad I have the Loyalty Rewards. Mona takes great care. She always returns my calls. She gives me convenient appt times. She is thorough in her I’m glad I have the Loyalty Rewards. Mona takes great care. She always returns my calls. She gives me convenient appt times. She is thorough in her invoicing also. I appreciate having her for my Service Rep. More
by CINNYJETS47@YAHOO.COM
April 18, 2022
I already filled this out. Mona takes great care giving me Convenient appt times. She always returns my calls. She helps me with quotes and rates. Thank you Mona takes great care giving me Convenient appt times. She always returns my calls. She helps me with quotes and rates. Thank you More
by CINNYJETS47@YAHOO.COM
April 06, 2022
The staff were very friendly they had my truck done half hour ahead of schedule time coffee was fresh hour ahead of schedule time coffee was fresh More
by gtaylor6
Other Employees Tagged: Tom Alcorn
March 29, 2022
Staff always provides great customer service. I was in and out a lot quicker than anticipated. I was in and out a lot quicker than anticipated. More
by tariann9
Other Employees Tagged: Joe French, Kim Wolfram
March 26, 2022
People make the difference in the service department - Mike Brandvold is a pleasure to work with Mike Brandvold is a pleasure to work with More
by DROULE
Other Employees Tagged: Mike Brandvold
March 26, 2022
Mike Brandvold explains thoroughly the work to be done, great at timely updates and makes me feel like he has my best interests in mind. I trust Klaben as a result of Mike. Thanks Mike ! great at timely updates and makes me feel like he has my best interests in mind. I trust Klaben as a result of Mike. Thanks Mike ! More
by JG
Other Employees Tagged: Mike Brandvold
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