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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
March 08, 2022
Dealership is excellent in scheduling a time to bring in your vehicle for maintenance. All employees in the service department are very approachable, helpful and knowledgable. Very satisfied with my visits your vehicle for maintenance. All employees in the service department are very approachable, helpful and knowledgable. Very satisfied with my visits and customer service I receive. More
by LIBERTYINSPECTIONS
Verified CustomerOther Employees Tagged: Mike Brandvold, Joe French
March 06, 2022
tom alcorn, mona and joe are very knowledgeable and helpful they are the reason we keep buying new cars and trucks from klaben helpful they are the reason we keep buying new cars and trucks from klaben More
by maximus
Other Employees Tagged: Joe French, Tom Alcorn
March 06, 2022
Brought in both cars this week, both for the 30k Mike service. Got a warranty item replaced. Ford pass has helped with maintenance costs. Dealership very responsive on keeping us informed. service. Got a warranty item replaced. Ford pass has helped with maintenance costs. Dealership very responsive on keeping us informed. More
by Syd919
March 05, 2022
Had to have battery replaced in my key fob. Called in the morning and stopped in after work and was in and out in less than 10 minutes. It was awesome Called in the morning and stopped in after work and was in and out in less than 10 minutes. It was awesome More
by CF685TS
Other Employees Tagged: Mike Brandvold
February 28, 2022
Customer care is top notch at Klaben. Mona Crooks and the rest of the team that took care of my vehicle did a wonderful job. Thanks Klaben Ford. Mona Crooks and the rest of the team that took care of my vehicle did a wonderful job. Thanks Klaben Ford. More
by ShawnC
Other Employees Tagged: Wayne Smith , Mike Crooks
February 24, 2022
Everyone at Klaben is always so nice and Kim goes over and beyond to take care of us and beyond to take care of us More
by Probe91gt
Other Employees Tagged: Joe French, Kim Wolfram, Sean Bradford , Brandon Pritchett, Tyler Schultz
February 21, 2022
Klaben is always so professional, caring, and treat you like a part of the family. We have been going to them for over ten years! like a part of the family. We have been going to them for over ten years! More
by Brittany Stepp
Other Employees Tagged: Joe French
February 16, 2022
Once again this service appointment was as great as all my others. I have taken my cars there for over 6 years, and Mike B. and his team all work together and help each other. There has never been a time w my others. I have taken my cars there for over 6 years, and Mike B. and his team all work together and help each other. There has never been a time where I was ignored. Everyone says hi to you and always make sure your taken care of!! More
by JLEFDA
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Sean Bradford , Alisea Kight, Mario Palomba, Tyler Schultz
February 15, 2022
I have been ciming to Klaben Ford for many years. I must say from the sales department to the service department, especially Kim. I have dealt with everyone in the service department anf they all a I must say from the sales department to the service department, especially Kim. I have dealt with everyone in the service department anf they all are excellent. Kim is the "Best". More
by Charlotte25
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford , Brandon Pritchett
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