Nathan Walker | Page 6

Communication from the first request, on information about a used truck, to the ringing of the bell was excellent. I first contacted Nathan Walker part of there internet sales team. He was prompt and q about a used truck, to the ringing of the bell was excellent. I first contacted Nathan Walker part of there internet sales team. He was prompt and quickly answered enough questions for me to take the next steps in making a decision to purchase. I went late to the dealership and met up with Ezquiel Jesurum. The truck was in their service department getting new tires inspected and fresh oil change. I was glad as I got to see vehicle before any detailing was done, wear on tires etc. I then set up an appointment with Ezequiel to test drive and move forward on purchase. The vehicle was reserved and ready for me to drive. I handed my keys to my truck to have evaluated my Joey Abdullah. I moved forward on the purchase of a new to me truck. Both Ezequiel and Joey understood I did not need a new truck as mine was serving me well. I knew what I had and Joey knew what he had and needed for a fair trade. I had a number in my head I wanted or I would walk. There was no back and forth. Joey came to we discussed and he made me an offer. It was what I was wanting to get for my truck. No I did not tell or indicate to either of them what I wanted to get. I appreciated it as I do not like game playing and back and forth as I just want to sign the paperwork and get my keys. Once the deal was made I went to the Finance Department where I was helped by Dylan Tanos. He took a little info from me and started the process. While he did his research to get me the best rate, I went to clean out my truck and move into my new to me truck. Once I was done the explaining and signing began. Dylan got me a great rate especially for a used 2015 vehicle. He knew I was not interested in any "fluff" protection or insurance. He did offer me a warranty protection (at my request) and explained all the options they had. I typically take no extended warranties or other protections, but with very low miles (29835) and the fact I keep my vehicles for a long time I decided to go with a package that fit my needs. Dylan was very informative and explained and answered all my questions. There is nothing fun about signing and reading numerous needed documents, but Dylan kept the process efficient and as painless as possible. The next working day I was reached out to by all Mangers from the General Manager, Sales Manager and Service Manager. Yes I know these can be "canned emails", but each gave me their personal cell numbers. I do not plan on using them but shows the confidence and there desire to maintain excellent Service. I did have a little issue with truck. I contacted Ezequiel and he set up an service appointment for me. This was resolved to my satisfaction. This is why I waited to complete this review, before making a broad statement about dealership. I would not hesitate to recommend Toyota of Cleveland for anyone's next purchase. New or Used the sales team was a head above the multiple dealerships I have personally worked with. Thank you to all who helped in the buying process! More

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Our salesperson, Julien Allinder, was so gracious throughout the entire transaction. The financial person was great. We couldn’t have had a better experience. The best part was that there was no sal throughout the entire transaction. The financial person was great. We couldn’t have had a better experience. The best part was that there was no sales pressure to make a decision. We will be referring friends and family to Julien and Toyota of Cleveland in the future. More

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We began exploring the purchase of a 2021 Sienna in May and quickly realized there was a shortage of available new vehicles. In our search, we contacted 5 Toyota dealers within 100 miles or so either by ph and quickly realized there was a shortage of available new vehicles. In our search, we contacted 5 Toyota dealers within 100 miles or so either by phone, in person, or online. We encountered personnel who were either very aggressive and, frankly, pushy to others who confirmed the scarcity of vehicles and did not seem interested in trying to put forth the extra effort to find what we wanted. The most helpful dealership by far was Toyota of Cleveland. On our first visit with the dealership, we met Sales Consultant Taylor Alton and Trainee Tim Harris. Both of these gentlemen showed my husband and me the utmost respect and listened to the features we were looking for in a vehicle. Mr. Alton worked diligently with us in trying to find a van that would meet our needs. During the entire process of purchasing a vehicle, other members of the sales and internet team (Mr. Alvarado, Mr. Covington, Ms. Cofer, Mr. Walker) were also instrumental in answering questions. It became evident early in our search that to get the vehicle we wanted, a special order would have to be placed. With the assistance of Mr. Alton and Mr. Covington, we were able to order a new van in early June, and it was built to our specifications and delivered to the dealership the second week of August. During the wait period, Mr. Alton contacted us periodically to give us updates on how the build was progressing and to let us know an approximate delivery date. When we took possession of the vehicle, we came to the dealership with preapproval from our desired lending institution, where we dealt with Finance Director Tyler Ratledge. Again, Mr. Ratledge, like every member of the Toyota of Cleveland team, was kind, professional, and made us feel as if our business was appreciated. He thoroughly explained all of the paperwork and offered (without being pushy) options such as warranty and maintenance contracts available for purchase if we were interested. And, finally, I want to mention Mr. Monte Burney, the general manager of Toyota of Cleveland. He contacted us early in the process for feedback about our experience with his dealership. I responded about how impressed we were with his team. Shortly after giving our special order, we received a beautiful bouquet of flowers from Mr. Burney and the dealership thanking us for joining the Toyota of Cleveland family. Now, who does that? We were so grateful for this thoughtful act, and can honestly say this dealership really does make customers feel as if they are a part of their family. More

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I am beyond satisfied with my experience at Toyota of Cleveland. Every single member of the team greeted my family and I with a smile as well as eagerness to assist. My sales person, Stockton, was knowle Cleveland. Every single member of the team greeted my family and I with a smile as well as eagerness to assist. My sales person, Stockton, was knowledgeable and very personable. As I shook his hand when we closed the sale, I felt like I had made a friend. Stockton and the team were patient with my search and found a way to get me in a used car with a warranty as well wheel and tire protection all under my budget. I HIGHLY recommend Toyota of Cleveland for any and everyone shopping for a vehicle. More

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Great experience! Made buying a truck easy! A1 I love my new Toyota Tacoma. A a a a a a a a a a a new Toyota Tacoma. A a a a a a a a a a a More

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The sales process with Nathan and Taylor was awesome as well as closing with Finance Manager. They all were super professional and eager to close the deal like I wanted. I got a top notch vehicle and I wil well as closing with Finance Manager. They all were super professional and eager to close the deal like I wanted. I got a top notch vehicle and I will definitely be a repeat customer. I have no complaints and will always recommend them to my friends. More

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Had a great experience with Toyota of Cleveland. From Nathan to Juan Carlos to Justice, everyone was extremely friendly, knowledgeable, and helpful. I would definitely recommend this dealership to anyone Nathan to Juan Carlos to Justice, everyone was extremely friendly, knowledgeable, and helpful. I would definitely recommend this dealership to anyone in the market for a new or used Toyota! More

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The staff at this dealership are FANTASTIC!! Our car buying experience was excellent, from our first contact all the way to leaving in our new car. Nathan Walker in internet sales was so helpful in guid buying experience was excellent, from our first contact all the way to leaving in our new car. Nathan Walker in internet sales was so helpful in guiding us through the initial process and getting us in the door. We made a connection with our salesperson Taylor Alton immediately. He was so personable and knowledgable and explained the various car features very well and how they may fit our lifestyle. He stayed with us to the very end, even helping us transfer our belongings to our new car and taking time to walk us through the navigation features. Cindy knows her stuff! She guided us through paperwork like a champ. She was very pleasant to work with and we enjoyed getting to know her. Tyler is the man!! He worked with us to find the best fit for us financially. His guidance really helped us in making our final decision. This team made car buying easy and with all of the support and guidance that we received, we definitley left knowing that we had made a great decision! We feel so honored to now be a part of the Toyota family. More

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Experience was phenomenal. Our local dealership did not have and could not locate the vehicle we wanted. Our vehicle of choice was found at your dealership and immediately the experience was outstanding; have and could not locate the vehicle we wanted. Our vehicle of choice was found at your dealership and immediately the experience was outstanding; from initial contact with internet sales rep Nathan, to Juan in sales and ending with Alfred in the finance department. We drove 3 hours and it was well worth the trip. True professionals. It's the first time we didn't dread buying a vehicle. More

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We recently purchased our second vehicle with Toyota of Cleveland and we could not be more pleased with our experience. Every part of our purchase, from the internet sales dept to the sales associates, to Cleveland and we could not be more pleased with our experience. Every part of our purchase, from the internet sales dept to the sales associates, to the financial services and the finished sale at the end, it was perfect! Friendly, efficient service from start to finish. Toyota of Cleveland will be our go to dealership for all of our vehicles in the future. Thank you TOC for your excellent service! More

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