Nelson DeMelo | Page 2

Rich was absolutely amazing. He made me feel like family and the process was absolutely seamless! Nelson and Robyn were wonderful to work with too

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This is our 3rd Subaru purchase from Brewster Subaru with Mitch, Nelson, Pat and Rich. The Sales staff will go above and beyond to make the customer happy. I highly recommend this dealership. They are honest and operate at a high level of integrity.

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We have been dealing with Brewster Subaru since 1994, commuting close to a million miles from Brewster to da Bronx until we retired in 2014. We started with a Basic Legacy and have had a Forester, an Outback, an Impreza, a 2015 Legacy which we upgraded to a 2020. Oh and I have a 2016 WRX which I love. The sales personnel have always been very nice and cooperative and always felt we were getting a good deal, especially being return customers. Our latest purchase of 2020 Legacy was no different, maybe better dealing with Mitchel Pollak, a very personable and knowledgeable salesperson. We enjoyed dealing with him very much and would gladly recommend him to our friends and family.

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I was driving my 2013 cross trek one Sunday afternoon the last week in September 2020 when the oil/engine light came on, followed soon by many of the dashboard lights- and it was making a bad noise and sputtering! I happened to be 1/4 mile from the Brewster Subaru dealership, so I called in a panic- a complete panic. A man answered the phone and told me to come right in. I drove up, and was met at the door by a man rolling up his sleeves and asking me to pop the hood. I had no idea who he was. He spent 20 minutes checking this and that; he put a quart of oil in and gave me an extra quart to have, just in case. Did I say it was a Sunday afternoon?! He told me to bring the car in the following day to be checked out- that he didn’t know what was wrong with the car, but made it clear I needed to have it worked on. When I asked what I owed for his time and the oil, thinking he must have been one of the mechanics, he said , No charge. He didn’t like the idea of someone on the road in a panic like I had been. He also said if it was his mother/sister/daughter on the road, he would hope someone would help them too. It turns out, this was Nelson, the general manager of the dealership. He was so kind, and so helpful. I traded in my 2013 cross trek at Brewster Subaru the next week for a beautiful 2018 cross trek, and will never buy a car anywhere else! From the manager to the sales team to the financial department to the service team- i was treated with kindness and respect; I felt confident (and so relieved!!!) in all my dealings and will recommend them to anyone and everyone! Thank you Brewster Subaru!!

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Wonderful people! I had a great experience with Nelson, Anthony & Rich. From start to finish they were kind, helpful, friendly and honest. They made getting into my new Crosstrek exciting and I know I will be in good hands going forward. I will recommend them to everyone!

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This was the worst car-buying experience of my life. They are only concerned with grabbing a deposit and making the sale. No regard for customer or vehicle. During COVID. Absolutely disgusting.

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Always excellent customer service whether you’re there for sales or service. I highly recommend Subaru (especially this location) to everyone I talk to. We’ve purchased two cars here so far and both experiences were very pleasant. All involved were very informative, helpful, and friendly. The service department is great also; I only ever bring my car to them. I can never say enough good words!

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I don’t usually leave reviews but I am beyond inclined to do so as my experience was that amazing. My husband and I purchased not one but TWO cars with Subaru of Brewster. Initially we went in with the mindset to purchase one vehicle, however, because the experience was so wonderful, smooth and they worked with us so well that we decided to purchase a second Subaru! I have always been very skeptical of car dealerships, especially since I was once burned by one many years ago. However my husband needed a car and I began searching online for dealerships. We knew we wanted a Subaru but wanted to make sure we chose the best dealership for that. Call me corny but I am a review kind of person. I specifically chose Subaru of Brewster because I liked how many positive reviews/stars they had. My husband and I purchased TWO brand new 2021 Subaru’s from sales rep Anthony Pilla. From the second I walked into the dealership I was greeted by everyone, not to mention the place was spotless, such a clean dealership! As I walked further in I instantly gravitated towards sales rep Anthony Pilla. He was so welcoming and extremely friendly. I knew right away I wanted to do business with him. We told him exactly what my husband wanted, from make, year to even color of the Subaru and Anthony both accommodated every need/want and got us into the car we wanted right away. It felt like we knew Anthony for years. I couldn’t believe how well he handled us and how detailed and honest he was. I literally never once felt rushed or like he was trying to get one over on us. He treated us with such respect and such kindness. In fact, Anthony was so awesome to deal with and my husbands whole car buying experience was so great that I decided to trade in my own vehicle and purchase a SECOND 2021 Subaru with him! Anthony was truly the most amazing sales rep I have EVER dealt with. I knew I made the right choice choosing him to be our sales rep! I highly highly recommended him. Upon finalIzing everything we met the General Manager, Nelson who personal introduced himself and sat with us to ask how we were doing and if we needed anything at all to please ask. He worked with us so well and really cared about making us happy. Towards the final steps we then dealt with their finance manager Rich who was so amazing. I could not believe now detailed, thorough and patient he was. He literally took his time and explained EVERYTHING to us. I never once felt rushed or like I was being scammed. (Which is very important). I HIGHLY recommend Subaru of Brewster!!!

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Robyn made the purchase of my new Outback as seamless as possible. She is very professional and was so thorough when reviewing all of my new car’s features. Thank you to Robyn, GM Nelson DeMelo and Rich for another wonderful experience at Brewster Subaru! You are the best!

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My sales person, Roy Schiller, was a pleasure to work with. He was always friendly, courteous, and very knowledgeable. He clearly and patiently answered all my questions and let the quality of my Subaru Ascent sell itself. In a word, Roy is a true professional.

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