Nelson DeMelo | Page 2

Brewster Subaru’s new location is a state of the art facility. Greeted by a friendly employee at reception area . I Was treated with professionalism and respect and was not pressured into purchasing a n facility. Greeted by a friendly employee at reception area . I Was treated with professionalism and respect and was not pressured into purchasing a new vehicle. Team was knowledgeable and gave ample time for decisions making. I would highly recommend this location to family and friends. Big shout out to Mitchel, Rich abd Nelson for your patience , humor organization and professionalism. More

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Excellent staff. Roy, Nelson and Rich are excellent. Totally recommend the dealership to all. Excellent staff all around. I will recommend them to anyone who asks. Roy, Nelson and Rich are excellent. Totally recommend the dealership to all. Excellent staff all around. I will recommend them to anyone who asks. More

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Everyone I dealt with, Carmelita, Rich, Nelson, was easy to work with and extremely helpful. Made the purchasing process fast and easy. to work with and extremely helpful. Made the purchasing process fast and easy. More

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The nicest and most professional staff. They’re super knowledgeable and personable people. Will always go to them if I’m shopping for a Subaru. They’re super knowledgeable and personable people. Will always go to them if I’m shopping for a Subaru. More

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Rich Johnson was very patient and informative during the whole financial process and finalization of paperwork. whole financial process and finalization of paperwork. More

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My 4th lease from Brewster Subaru. That should speak for itself. This dealership goes above and beyond customer care. I now have a beautiful car at a great price and had a terrific sta That should speak for itself. This dealership goes above and beyond customer care. I now have a beautiful car at a great price and had a terrific staff to work with. My 4th lease with Roy. He is always a pleasure to work with. I simply cannot say enough about this dealership. Roy, Nelson, Rich provide an excellent customer experience. Rich was very friendly and helpful during the closing process making it a pleasure to continue doing business here. Just want to add that the service dept has always been great as well. More

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Overall, I love the people at Brewster Subaru! I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! T I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! They are helpful, and make the car buying experience great… I haven’t had the best luck with my car though. I had purchased a 2016 Crosstrek at Brewster, that I ended up trading in to get a CPO 2020 Legacy, Mag grey VIN 4S3BWAN6XL3027154 on 2/1/22. I have NEVER had so many ongoing issues with any vehicle ever like this, especially one that was 2 years old!!!!! January 2023, it started to give me issues, random not starting, leaving me stranded to wait for roadside assistance, driver focus would constantly alert me to stay alert even when I was seated in a parking lot with the car on, keep my eyes on the road, hands on the steering wheel, if I was heading one direction the speed limit signs would say 35mph, opposite direction 55mph. It spent WEEKS in the shop at Brewster in January, February, March, April and August 2024. I had contacted Subaru corporate in August they were incredibly not helpful told me to contact the NYS Attorney General… At my end, and after 9 weeks of them unable to “duplicate the problem” I was given an opportunity to have the dealer buy back my Legacy. I went and finalized the paperwork on 9/26/24, and this particular vehicle is now for sale in their lot! 🚨Be aware!🚨 The car is 4 years old, not even 90,000 miles on it! I had high hopes that it wouldn’t be resold… I didn’t have buyers remorse after 11 months! That car had everything I wanted in it! Unfortunately, it was VERY UNRELIABLE, my car shouldn’t leave me stranded when I drive into town! More

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I want to thank Anthony, our sales guy. He was amazing! He didn’t just help me find a car that fit my budget; he kept me in the loop every step of the way and made the whole experience enjo He was amazing! He didn’t just help me find a car that fit my budget; he kept me in the loop every step of the way and made the whole experience enjoyable and exciting. He knew it was my first car, so it was a big deal for me. Anthony made sure everything went smoothly from start to finish. I’m really glad he was there to help us! More

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I would highly recommend Brewster Subaru, we purchased a car today and this is an exceptional dealership. Beautiful car at a great price, and terrific staff to work with from start to finish! car today and this is an exceptional dealership. Beautiful car at a great price, and terrific staff to work with from start to finish! More

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We couldn’t have asked for Better! Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience More

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