Nelson DeMelo | Page 2

Outstanding dealership. Anthony Pilla, salesman, was friendly, knowledgeable and professional. No pressure at all. Rich Johnson, Finance Department, was very easy to work wi Anthony Pilla, salesman, was friendly, knowledgeable and professional. No pressure at all. Rich Johnson, Finance Department, was very easy to work with re: details and options. Nelson DeMelo, GM, went out of his way to make this an enjoyable experience. The entire process was very positive from the first visit to the pickup. Brewster Subaru wanted to work with me and make sure I was completely satisfied. Definitely a must visit for your vehicle needs. More

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Very professional and helpful . Explained everything in details. We bought two cars from this dealership because they value customers . Highly recommended Explained everything in details. We bought two cars from this dealership because they value customers . Highly recommended More

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The best dealership I ever had dealings with. Thank you Andre Rich and Nelson your are the best guys ever. Thank you Andre Rich and Nelson your are the best guys ever. More

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My experience with Brewster Subaru was amazing truly showed how buying a Subaru is like becoming part of the family. showed how buying a Subaru is like becoming part of the family. More

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I found my experience at Brewster Subaru very pleasant everyone was very kind and easy to deal with, and I feel that they valued me as a customer everyone was very kind and easy to deal with, and I feel that they valued me as a customer More

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This was my ninth Subaru that I have leased or purchased at this location. The leasing process was seamless and the staff (Nelson Demelo, Kristen Hetzer & Rich Johnson) all did their part to make me feel l at this location. The leasing process was seamless and the staff (Nelson Demelo, Kristen Hetzer & Rich Johnson) all did their part to make me feel like a valued customer. It was actually an enjoyable experience. I also like to have my vehicles maintained by the Brewster Subaru service department and Danny Gomes and his staff always take good care of me. More

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We have purchased several cars from Brewster Subaru and we could not be more pleased. From the Sales Staff, to the General Manager (Nelson) and the Finance Manager (Rich), they make the experience most pl we could not be more pleased. From the Sales Staff, to the General Manager (Nelson) and the Finance Manager (Rich), they make the experience most pleasant. Highly recommend Brewster Subaru, it makes sense that they are expanding to a new facility...it is a quality organization! More

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Very nice people, very courteous and friendly, however we have a problem that has yet to be resolved: my daughter bought a 2021 Forester, a beautiful car, from them and took delivery on November 20, 2023. As have a problem that has yet to be resolved: my daughter bought a 2021 Forester, a beautiful car, from them and took delivery on November 20, 2023. As is customary she got a temporary registration from the dealer while they took care of getting the permanent registration from the DMV. As of this writing, January 12th 2024, the forty-five day temporary registration has expired and the permanent registration has not come through. My daughter is paying for and insuring a car she cannot legally drive. If she's caught driving a car with an expired temporary registration she could be fined and the car could be seized and impounded. She contacted the NYS DMV and they told her, "Based on our records, it appears that the dealer’s registration application has not been processed by DMV yet. Please note that dealerships in New York have a maximum of 45 days to complete the process. Contact the dealer to inquire about the status of the paperwork." We have contacted the dealer several times and, while they've been very polite, we have not had a satisfactory explanation of why they have not completed the application or when it will be completed. Meanwhile we do not have the use of the car and have been inconvenienced. My concern is that this is a car that can't be registered at this point for some reason, and it's not fair to my daughter. I have left a message on the manager's voice mail and have not received a callback as yet. I hope they can resolve this issue very soon. More

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I had an amazing experience at Brewster Subaru. My sales representative Christian was amazing. He was very professional and polite. He answered all my questions and encouraged me to call if ther My sales representative Christian was amazing. He was very professional and polite. He answered all my questions and encouraged me to call if there was anything questions I thought of after leaving with my new car. I never felt pressured or pushed into anything I didn’t want. The financing was a breeze. Rich Johnson walked me through the entire process quickly and efficiently. He took the time to explain everything I was signing and what the paperwork was for. He answered any questions I had. Brewster Subaru is a class act!! More

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This is my familys 10 car from Brewster Subaru. Nelson treats me like a brother when i walk in the showroom. Andre was professional and well versed on the options of our new 2024 Forester. Wh Nelson treats me like a brother when i walk in the showroom. Andre was professional and well versed on the options of our new 2024 Forester. Whenever we need service Danny in the service dept is always on the ball. I always suggest Brewster Subaru to my friends when they're looking for a used or new car. More

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