Nez Faraj | Page 23

Professional Service and excellent experience! John Caruso and Nez Faraj were both outstanding. Both gentlemen made a point of providing me with their personal cell phone contact information. I fel John Caruso and Nez Faraj were both outstanding. Both gentlemen made a point of providing me with their personal cell phone contact information. I felt very comfortable with their ability to answer my questions and explain the various features of my vehicles. Definitely recommend this dealership!!!! More

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They make buying a car a pleasurable process! I bought my 2nd BMW in 10 months. Both times, I received excellent service from Jerry Mancini. Such a nice person and very responsive without pressur I bought my 2nd BMW in 10 months. Both times, I received excellent service from Jerry Mancini. Such a nice person and very responsive without pressuring. Mike (finance) is also very efficient knowledgeable and doesn’t waste a lot of your time when processing the paperwork. The BMW genius, Nez, couldn’t have been more professional and helpful. Thanks everyone!!!!! More

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Excellent Customer Service 5th BMW I purchased with John Caruso. Return because of excellent customer service. Another great experience with purchase yesterday. John made bu 5th BMW I purchased with John Caruso. Return because of excellent customer service. Another great experience with purchase yesterday. John made buying experience an easy process and his follow after previous purchases has been great. Nez Faraj helped with technology questions when looking at cars and spent over 1 hour with me on delivery of new car. Both times he helped easily understand how to use all features of new car. I would highly recommended contacting John Caruso for a car purchase. More

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2018 M4 Convertible - Tanzanite Blue Very little for them to do, we knew the vehicle we wanted. Jerry kept us informed as to the status of the custom order. Car arrived on Saturday, prep Very little for them to do, we knew the vehicle we wanted. Jerry kept us informed as to the status of the custom order. Car arrived on Saturday, prepped and out the door by Monday night. Very smooth, minimal contact required. Nez covered all the major options, many to cover in this car. More

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Great customer service I received notice that a vehicle I ordered was in transport to the dealer just before an extended business trip and I wanted to take delivery before m I received notice that a vehicle I ordered was in transport to the dealer just before an extended business trip and I wanted to take delivery before my trip and avoid extending my lease. My salesman processed the prep of my vehicle and the related paperwork within one day to allow me to take delivery. The vehicle was in perfect shape and the effort by the entire dealership staff was appreciated. More

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Buying an Automobile the Way You Have Always Wanted It To Be The difference between buying a car and being sold a car is huge; I prefer to buy. I had the pleasure of discussing BMWs with Ms Alicia Taylor. I knew The difference between buying a car and being sold a car is huge; I prefer to buy. I had the pleasure of discussing BMWs with Ms Alicia Taylor. I knew what I wanted in this vehicle, but I hadn't decided upon any particular manufacturer or model. At another dealer, a guy was convinced I needed an SUV; my wish list put me at the other end of the spectrum. But what I wanted was incidental to his agenda. Alicia and I talked about models, prices, colors, accessories, and everything else that has to do with purchasing a car. She is an excellent source of information; more importantly, she talked with me; she didn't sell me. I spent time in sales, so I know it when I hear it. It is my pleasure to recommend talking with Alicia Taylor about your next vehicle. The next step in the BMW buying experience was a very comfortable discussion about money, cruise ships, and other post-purchase topics with Mr Mike Niedzwiecki. Like Alicia, he knows his specialty and speaks about it easily and with confidence. The last part of my BMW trifecta was a discussion with Mr Nez Faraj in and around the car about the technology and mechanisms of my particular vehicle. Completing the trifecta, Nez is thoroughly knowledgeable, and more importantly, he has an unlimited supply of patience explaining the first round of tech. Nez is a very good teacher. You will find an excellent team at BMW of Westlake. More

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Absolutely excellent The process from when I first pulled into the dealership and met the salesman to the time we drove the car off the lot...was absolutely nothing less t The process from when I first pulled into the dealership and met the salesman to the time we drove the car off the lot...was absolutely nothing less than exceptional. More

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Absolutely fantastic Jerry was absolutely fantastic and stress-free to deal with. There was no pressure and he just lets you make the decision for yourself after giving yo Jerry was absolutely fantastic and stress-free to deal with. There was no pressure and he just lets you make the decision for yourself after giving you the information that you need. I would highly recommend it. Nez was also very knowledgeable about the car and helping us with all of its features! Great service! More

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Smooth buying experience I purchased m y 1st used car (a BMW) after many years of driving new Porches and BMWs. The salesman, Steve Mihalic was a pleasure to deal with. No s I purchased m y 1st used car (a BMW) after many years of driving new Porches and BMWs. The salesman, Steve Mihalic was a pleasure to deal with. No surprises. More

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Easiest car buying experience I’ve had To date I’ve purchased about 20 cars at dealerships ranging from south western Virginia throughout West Virginia and Tennessee. And now Westlake in no To date I’ve purchased about 20 cars at dealerships ranging from south western Virginia throughout West Virginia and Tennessee. And now Westlake in northern Ohio. Worked out 99% of the details on the phone as we knew exactly which vehicle we wanted. We did this since this dealership is 6 hours from our home. Steve our salesman answered all of our questions as well as got out approval and trade in appraisal ahead of Time to ease the process. Arrived and the x5 was waiting in the bay for us to look over before we took it for a drive we are extremely happy with our purchase as well as the service we received from the dealership. We were greeted by numerous staff members and offered refreshments and coffee as we waited. Nez the BMW genius went over all of the details of the technology inside and outside of the vehicle after the trade and made sure we were comfortable with it before leaving. We will definitely be looking there for our next trade. Even with the distance it is from our home. More

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