Nez Faraj | Page 22

Purchase Experience I purchased the 640 on 4/19. While I cannot rate the performance of the vehicle at this time, I can say that the experience and professionalism provi I purchased the 640 on 4/19. While I cannot rate the performance of the vehicle at this time, I can say that the experience and professionalism provided by Jimmy and Nez was what you expect when purchasing a luxury vehicle. I would recommend if your looking for a BMW, this is the place to go. More

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Great Experience Excellent service and experience from Jimmy in sales to Nez who went over every detail in the car the process couldn't have been better or easier. Ev Excellent service and experience from Jimmy in sales to Nez who went over every detail in the car the process couldn't have been better or easier. Everything was ready to go when I walked in the door. Love to deal with BMW and Westlake/Middleburg Hts. dealership. Also really happy to see Jim Strunk from service at the Westlake dealership! More

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Excellent experience This was a very friendly and positive experience. A very hands-on and helpful approach that made me very comfortable un buying my BMW. My sales profes This was a very friendly and positive experience. A very hands-on and helpful approach that made me very comfortable un buying my BMW. My sales professional was very honest, knowledgeable and hassle free. The dealership was friendly, very inviting and not pushy at all. I also was impressed with their approach of not having me leave until i was comfortable with knowing the functions of my car and its accessories. Their helpful approach and allowing the car to speak for itself helped me make the decision to buy there. More

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Straight forward deal John contacted me after an internet request on a car. He was honest and straight forward and had the deal complete the next business day. Everything w John contacted me after an internet request on a car. He was honest and straight forward and had the deal complete the next business day. Everything was exactly as discussed. His service was professional and engaging. It was a pleasure doing business with him and the dealership and worth the 3 hour drove from MI. More

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Another great experience Once again, John Caruso, made leasing a BMW as enjoyable as possible. Because John is so experienced and professional, I would recommend John and th Once again, John Caruso, made leasing a BMW as enjoyable as possible. Because John is so experienced and professional, I would recommend John and the highly trained group of friendly, helpful people to anyone. This was the third car I’ve leased from John Caruso, and it will definitely not be my last. Sincerely, Sandi Negrelli More

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Awesome I purchased a brand new M2 from John as an out of state buyer. The process was very easy, John was very easy to work with and made the whole process a I purchased a brand new M2 from John as an out of state buyer. The process was very easy, John was very easy to work with and made the whole process as easy as possible. The vehicle and paperwork were all ready when I showed up and I am more than pleased with the purchase and the customer service. I would definitely recommend this dealership. Mike and Nez were awesome as well! More

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Awesome & Effortless Steve Mihalic and BMW of Westlake was awesome in their care and customer experience. From the time we walked in, on edge because our last car was tota Steve Mihalic and BMW of Westlake was awesome in their care and customer experience. From the time we walked in, on edge because our last car was totalled by hit and run, to the time we walked out with a vehicle, the experience was smooth, easy and really effortless! Steve was awesome in guiding us thru the process, preparing what we needed to sign and process flew very quickly once we walked in to finalize sale. More

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Great deals very willing to work with you This is the 6th car I have purchased from this dealership. They are always Willing to get me the best deal. Also they always serviced my cars and I h This is the 6th car I have purchased from this dealership. They are always Willing to get me the best deal. Also they always serviced my cars and I have been happy with each service. More

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Truly a full service dealership Working with BMW Westlake to lease a new X3 was great. Every person that we interacted with was personable and polite. John listened to what I was Working with BMW Westlake to lease a new X3 was great. Every person that we interacted with was personable and polite. John listened to what I was looking for and delivered exactly what I wanted. He was very knowledgeable about BMW different features when we took the X3 for a test drive. John was more than willing to work with me on my trade in value and made everything a very smooth and simple process. Nez went through a lot of the cars features step by step with us and even offered to come to our home to program our garage door opener because it could not be programmed on site. Mike was very easy to work with and helpful when going over the leasing documents. Will continue to do business with this dealership in the future. More

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Pleasant Experience This is my second time leasing a car with John Redden's help. Again his help and knowledge made for a pleasant experience. He is patient and can wa This is my second time leasing a car with John Redden's help. Again his help and knowledge made for a pleasant experience. He is patient and can walk you through without any hassles or games. This time we did most of work over the phone saving me a lot of time. He doesn't pressure you to close the deal today. Also, no arm twisting for extras when it came time to sign paper work. Everything was clearly spelled out and handled efficiently. More

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