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Nicholas Pastorelli
Nicholas Pastorelli | Page 3
Service Advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
56 Reviews
56 Reviews
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56 Reviews of Nicholas Pastorelli
Verified Customer
August 25, 2025
It may not be just this dealership, but I find $189. 00 per hour for service to be a little out of control. This is my second Rav4 we purchased through this dealership, and I won't go back. They lost a 00 per hour for service to be a little out of control. This is my second Rav4 we purchased through this dealership, and I won't go back. They lost a repeat customer. :( More
by KJKids
August 22, 2025
He was nice and fixed the issue. I really liked the video he sent with what he did. I really liked the video he sent with what he did. More
by Nicole
Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Abigail Lundberg , Keith Mcginnis
August 11, 2025
Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More
by ted.swan.5
Other Employees Tagged: Cole Lutz, Seth A Tearney, Rob Martin, Janessa Rios, JEREMIAH PFLUGER, Abigail Lundberg , Keith Mcginnis
August 10, 2025
Good people great service will continue to do businesses with this dealership and dealer group. Thks. with this dealership and dealer group. Thks. More
by BURNY_301
Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Abigail Lundberg, Nick Inman, Brandon Vetter, Ryan Knepprath , Keith Mcginnis
August 09, 2025
Pleasant waiting room, good coffe and prompt service. Will be back again for service. Maybe a new car. Our last 4 were from Darrow. Will be back again for service. Maybe a new car. Our last 4 were from Darrow. More
by pmhabel
Other Employees Tagged: Abigail Lundberg, Ryan Knepprath
July 30, 2025
On time service Good communication Nice clean service department Plenty of help Lots of hustle department Plenty of help Lots of hustle More
by wjasz
Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Abigail Lundberg, Ryan Knepprath , Keith Mcginnis
July 19, 2025
Friendly. That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is a 90 mile round-trip for me to get to the dealership. My $70,000 vehicle has been there eight times I believe. The last time I brought it there for my 10,000 mile service there was a bad rattle in the back door. They fixed the rattle, however, a week later, when a passenger was sitting in the back, they noted that all the electronic switches were not working. I made an appointment and figured that all they had to do was plug something back in (which was the case). Again, 90 mile round-trip. I friendly asked them, that hey since it was your screwup and I’ve had to take time off of work, travel 90 miles, and waste a half a tank of gas, could you maybe consider putting some gas in or at least giving me a free car wash. The service rep said he’d see what he could do. Much to my chagrin, when I went out to get my vehicle after it was done, neither had happened. I didn’t have time to argue because I had to get back to work, but you would think a simple car wash to keep somebody happy shouldn’t be out of the question when you’ve dropped almost 80 grand there (vehicle price plus all the extra crap they sell you on). So, my opinion of the dealership has continually declined. I was happy at first despite all the issues I’ve had with the vehicle, but again, it seems like the service is getting worse and worse. Perhaps, they are getting sick of dealing with me. That said, I’ve always been pleasant despite my frustrations. More
by abrault
Other Employees Tagged: Heather Gagliano, Abigail Lundberg
July 02, 2025
Online scheduling is unreliable. Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i ma Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i made online. Later, i received another text reminder for the non-existent appt.. More
by averbonmosgaller
June 26, 2025
Good people skills and able to handle the job efficiently and effectively. Thank you for helping me with my issues and helping me what certain alarms mean. and effectively. Thank you for helping me with my issues and helping me what certain alarms mean. More
by thiesm28
Other Employees Tagged: Seth A Tearney, Abigail Lundberg
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