Nicholas Pastorelli | Page 3

Good people great service will continue to do businesses with this dealership and dealer group. Thks. with this dealership and dealer group. Thks. More

by BURNY_301 Verified Customer Verified Customer

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Pleasant waiting room, good coffe and prompt service. Will be back again for service. Maybe a new car. Our last 4 were from Darrow. Will be back again for service. Maybe a new car. Our last 4 were from Darrow. More

by pmhabel Verified Customer Verified Customer

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On time service Good communication Nice clean service department Plenty of help Lots of hustle department Plenty of help Lots of hustle More

by wjasz Verified Customer Verified Customer

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Friendly. That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is a 90 mile round-trip for me to get to the dealership. My $70,000 vehicle has been there eight times I believe. The last time I brought it there for my 10,000 mile service there was a bad rattle in the back door. They fixed the rattle, however, a week later, when a passenger was sitting in the back, they noted that all the electronic switches were not working. I made an appointment and figured that all they had to do was plug something back in (which was the case). Again, 90 mile round-trip. I friendly asked them, that hey since it was your screwup and I’ve had to take time off of work, travel 90 miles, and waste a half a tank of gas, could you maybe consider putting some gas in or at least giving me a free car wash. The service rep said he’d see what he could do. Much to my chagrin, when I went out to get my vehicle after it was done, neither had happened. I didn’t have time to argue because I had to get back to work, but you would think a simple car wash to keep somebody happy shouldn’t be out of the question when you’ve dropped almost 80 grand there (vehicle price plus all the extra crap they sell you on). So, my opinion of the dealership has continually declined. I was happy at first despite all the issues I’ve had with the vehicle, but again, it seems like the service is getting worse and worse. Perhaps, they are getting sick of dealing with me. That said, I’ve always been pleasant despite my frustrations. More

by abrault Verified Customer Verified Customer

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Online scheduling is unreliable. Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i ma Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i made online. Later, i received another text reminder for the non-existent appt.. More

by averbonmosgaller Verified Customer Verified Customer

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Good people skills and able to handle the job efficiently and effectively. Thank you for helping me with my issues and helping me what certain alarms mean. and effectively. Thank you for helping me with my issues and helping me what certain alarms mean. More

by thiesm28 Verified Customer Verified Customer

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Good service and I liked the video report. Nick was very helpful and talked through the report Nick was very helpful and talked through the report More

by ryan_m Verified Customer Verified Customer

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Very honest place. Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the first time and he is very polite and has a calm and friendly demeanor. More

by barbpodbrscek Verified Customer Verified Customer

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Nick was prompt, thorough and very pleasant to work with. He is a great service rep.! He is a great service rep.! More

by peonywi Verified Customer Verified Customer

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Everyone was friendly and respectful. The process was fast and the waiting room was comfortable. I also enjoyed having WiFi The process was fast and the waiting room was comfortable. I also enjoyed having WiFi More

by sesmith61 Verified Customer Verified Customer

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