Nick Chapman | Page 6

Quick response by the service adviser to get me in and out same day for a battery replacement. Costs were clear and accurate. out same day for a battery replacement. Costs were clear and accurate. More

by bpasquale42 Verified Customer Verified Customer

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I recently had an oil change at the Koons Chevrolet dealership in White Marsh on 12/2/2025. Later that week I noticed that my handicap placard was missing from inside my center console. Since the only dealership in White Marsh on 12/2/2025. Later that week I noticed that my handicap placard was missing from inside my center console. Since the only people inside my vehicle besides me were the staff at the dealership I falsely accused them of taking it. When I received the GM survey in my email I gave the dealership a bad review because of what I had thought happened with the item. I have since found the missing item & I greatly apologize for my previous actions. The service department at Koons in White Marsh have been extremely professional & have performed their services to perfection. I would highly recommend this dealership to any & all people that I deal with. More

by billscruggs Verified Customer Verified Customer

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Chris was great! It was first class service. As a working mom I wasn’t sure how I would manage picking my car up but they delivered it right to me. I will recommend t It was first class service. As a working mom I wasn’t sure how I would manage picking my car up but they delivered it right to me. I will recommend to everyone! More

by jtaylorson1 Verified Customer Verified Customer

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Things went smoothly and very good communication with the service writer, easy to pay and pick up my vehicle. service writer, easy to pay and pick up my vehicle. More

by aedavis614 Verified Customer Verified Customer

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It’s an excellent dealer ship with very nice and understanding people they always do their best do adjust to your needs I’d recommend coming to koons Chevrolet MD. understanding people they always do their best do adjust to your needs I’d recommend coming to koons Chevrolet MD. More

by jwolbert07 Verified Customer Verified Customer

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They did a excellent job. Thanks to the Nick and the service team to fix the issue in my car! Thanks to the Nick and the service team to fix the issue in my car! More

by NidhinS Verified Customer Verified Customer

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I've worked with experienced/skilled people throughout my appointments at Koons. I'd recommend Koons Sales and Service Departments to others. my appointments at Koons. I'd recommend Koons Sales and Service Departments to others. More

by MIKESALLESE Verified Customer Verified Customer

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I love when they go ahead with recomendations for service for your next visit, I love it there for your next visit, I love it there More

by cesarmono48 Verified Customer Verified Customer

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Mr. Brian was extremely pleasant and prompt!! Very informative!! He went over and beyond!!! I was really pleased!! informative!! He went over and beyond!!! I was really pleased!! More

by desireejordan23 Verified Customer Verified Customer

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Koons is always there if I need anything. The employees are very nice and helpful! The employees are very nice and helpful! More

by jhemling3hemling3 Verified Customer Verified Customer

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