Nick Irving
Nick Irving at Kelly Volkswagen

Nick Irving

Service Manager

Kelly Volkswagen

72 Andover St.
Danvers, MA 01960

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14 Reviews
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14 Reviews

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14 Reviews of Nick Irving

May 21, 2025

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Employee Rating

Very dishonest services dept. Nick the manager is a bully and turns everything on the counter. I have 7 years with vw , Kelly is the worst . Be very careful if you go there , More

by stevealetras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2025

Kelly Volkswagen responded

We are sorry to learn about this, Steve. Please feel free to reach out to us directly at 978-774-8000 so we can look into this further. Thank you.

February 11, 2025

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Employee Rating

I am baffled by the lack of customer service I received. I brought my car in on a Sunday night for a Monday morning service (my car was reading that my door was open when in fact it was not and therefore wa More

by Kelly
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lana

Feb 17, 2025

Kelly Volkswagen responded

Hi Kelly, We apologize for any inconvenience you've experienced. Please don't hesitate to contact us directly at 978-774-8000, and we'll be happy to investigate this further. Thank you!

January 16, 2025

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Employee Rating

Came in for 10k service. Service advisor explained what was included in the 10k service and Approximately How long it would take for the service to be completed And also aske More

by Navid J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brenden Kelly, Morgan Sanford

Jan 22, 2025

Kelly Volkswagen responded

Thank you, Navid J! We're thrilled to hear that your 10k service experience exceeded your expectations. It's great to know that your service advisor was professional, courteous, and thorough in explaining everything while ensuring you were comfortable with shuttle service and excellent care for your vehicle. We're also delighted Brendon stopped by to say hello—it’s the personal touches that make a difference! We’re so glad the online appointment system worked well for you, and your trust in our expertise means the world to us. Thank you for your 11/10 review, and we look forward to continuing to provide exceptional service at Kelly Volkswagen!

August 23, 2023

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Employee Rating

Always great service every time I come in to get my cars checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! More

by James33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

Kelly Volkswagen responded

Thank you, James, for taking the time to share your experience with us! We're pleased to hear that you've consistently had great service whenever you've visited our dealership to get your cars checked out. Serving you and ensuring your vehicles are in top condition is always our pleasure. If you have any more feedback, questions, or need assistance in the future, please don't hesitate to reach out!

December 27, 2019

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Employee Rating

Great Service Showed up at the dealer on a Friday, without an appointment. The waiting room was busy. I was hoping to get an oil change, my cars first one. Service More

by JoeD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 29, 2019

Dealership Rating
Employee Rating

Great Service Dave as always does an excellent job as a service writer. Also no one is better than Don, my favorite technician. These folks are great people. Luv th More

by Sterl1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jackie Amodeo, Drew Kavanagh, Rachel DaSilva, Don Foss, Anthony Belmonte, Barry Gagne , Said Bousbaa, Nick Irving III, Dave Poirier

January 11, 2019

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Employee Rating

Worst customer satisfaction The dealer that exists just to make money , no help at all, bought 1 car from here and had 3 friends buy cars too. Currently dealing with my brand New More

by skocaman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

August 05, 2018

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Employee Rating

Excellent Customer Service Truly exceptional ! Excellent costumer service, professional, honest and detailed . I have no worries when my car needs service. Over all this deale More

by RAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Sousa, Rachel DaSilva, Mike Ameno, Eric Cole , Skip Girard, Nick Irving III, Chris Richard

January 16, 2018

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Employee Rating

2014 VW Passat Good Afternoon, I Want To Thank Very Much To Tara Arnold For Texting And Calling About The Update On My 2014 Volkswagen Passat. She Is Very Informal More

by philjan1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva , Said Bousbaa, Lauren Fitzemeyer, Mark Galante, Tara Arnold

December 05, 2017

Dealership Rating
Employee Rating

Checking Out My Heat And A/C Good Afternoon, Thank You Very For The Service And The Youtube Video. It Show Me How To Correctly Use My A/C And Heater. This Is Excellent Custom More

by philjan1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rachel DaSilva

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