Nick Rose | Page 2

The service advisor and service manager are very respectful and courteous. They responded to phone calls promptly. respectful and courteous. They responded to phone calls promptly. More

by Abrb Verified Customer Verified Customer

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The Quality of Service has diminished tremendously. 3 cars and now I am thinking about leaving due to mishandling of basic communication between service tech and customer. The new service Tech is the w 3 cars and now I am thinking about leaving due to mishandling of basic communication between service tech and customer. The new service Tech is the worst I have seen. Misguiding customers, talking down to other Jim Ellis Team members, and just is not engaged with any empathy for the customer. Just had a terrible experience and when I came back to discuss the issues. Instead of taking time to review my last service a couple of days ago, Tom decided to guess at all the work that was completed and was totally wrong. Everything he was saying I. Was telling the other Jim Ellis team member, that is not correct. The look I got from Tom was not good. If he only taken my phone number and reviewed my file. This is how far Jim Ellis service department has diminished. After speaking with the Service Manager, Nick Rose, it really gave me hope that there is a person in leadership that get it. Thanks for the Opportunity More

by BIGBOIWRIGHT Verified Customer Verified Customer

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Service was great, very courteous, helpful. Employees. . A friendly atmosphere.. appreciated the coffee and refreshments while waiting. Employees. . A friendly atmosphere.. appreciated the coffee and refreshments while waiting. More

by GMC191 Verified Customer Verified Customer

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Great service manager. Enjoyed my first experience . Nick rose is the ultimate Charles did an excellent job as well Enjoyed my first experience . Nick rose is the ultimate Charles did an excellent job as well More

by Boat2561 Verified Customer Verified Customer

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Nick and Melissa were absolutely helpful on the spot! ! My truck was completely dead when I took it in and turned it off. They graciously worked me in and got me me transportation in a dire situation all ! My truck was completely dead when I took it in and turned it off. They graciously worked me in and got me me transportation in a dire situation all within 24 hours! They picked me up when it was finished and my truck is running smoothly!! Thank you!! More

by Love Law Verified Customer Verified Customer

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Fast and efficient service. Car completed as promised. I highly recommend Jim Ellis Buick GMC. Car completed as promised. I highly recommend Jim Ellis Buick GMC. More

by owenscalvin Verified Customer Verified Customer

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Excellent Customer Service. All the staff are very polite, respectful and willing to go above and beyond. This dealership truely values its customers. All the staff are very polite, respectful and willing to go above and beyond. This dealership truely values its customers. More

by HITHENB Verified Customer Verified Customer

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Very professional and honest. My first place to shop for vehicles they done right every time My first place to shop for vehicles they done right every time More

by JRABAGO_2004 Verified Customer Verified Customer

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This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I D keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I DO have. Despite my multiple attempts, calls, and messages they still do nothing and continue to be associated with the wrong account. So this is a clear message that they need to do something about it. More

by jp_vasquez Verified Customer Verified Customer

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Great communication on vehicle status Job well done issues fixed. Dealership and lane look great issues fixed. Dealership and lane look great More

by SCOTT.HAUSER Verified Customer Verified Customer

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