Nick Salerno | Page 32

GREAT CUSTOMER SERVICE Neil Goldstein took time to explain the vehicle and the options that it has. He made this experience great... I strongly recommend Neil as your Sal Neil Goldstein took time to explain the vehicle and the options that it has. He made this experience great... I strongly recommend Neil as your Sales Consultant. More

Helpful 5

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Great customer service I strongly recommend Kyle Crawley and the rest of the staff at Honda Universe of Lakewood. I told them exactly what I was looking for in terms of pric I strongly recommend Kyle Crawley and the rest of the staff at Honda Universe of Lakewood. I told them exactly what I was looking for in terms of price and they helped me pick out a car that suited my needs and fit my budget. Not one time did I feel like I was being pressured or swindled. I have worked in the customer service field for 10 years, and Honda Universe of Lakewood genuinely has phenomenal service. More

Helpful 5

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Best Dealer Ever Love Honda Universe of Lakewood. I have purchased many new vehicles over the years and what always seems a stressful investment was actually a joy. Ni Love Honda Universe of Lakewood. I have purchased many new vehicles over the years and what always seems a stressful investment was actually a joy. Nick Salerno and Anibal Guzman were courteous, prompt and very accommodating. They did their magic and put me in the vehicle I wanted without the haggling and stress. I love my new car and absolutely recommend this dealership. Thank you both so much. Looking forward to my visits for service. Thank you both again. I couldn't have picked a better dealer. Evelyn More

Helpful 6

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Worst Experiece Literally the worst dealership I have ever delt with will never do service there again or recommend this place to anyone. They had told me my vehicle Literally the worst dealership I have ever delt with will never do service there again or recommend this place to anyone. They had told me my vehicle was registered which it never was until 3 months later after it was totaled for 2 months so they registered a totaled vehicle. I purchased the car in July and just received the plates for it on 10/19. This dealership scams and allows people to drive unregistered vehicles. I had called many times asking why my car was never registered and no one was able to give me an answer. More

Helpful 4

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Right to the point with accurate and timely information Kyle was extremely helpful and knowledgeable and answered all of our questions without any confusion. The deal was exactly what was described to us an Kyle was extremely helpful and knowledgeable and answered all of our questions without any confusion. The deal was exactly what was described to us and he had us out of there as quickly as I've ever been from prior experiences at other dealerships. I would go back there the next time I am in the market for another Honda. BTW the car is GREAT! More

Helpful 4

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Excellent Kyle was a excellent sales person. He helped my Wife & I to purchase a vehicle. He was very pleasant & offered his services with a smile. He wasn't pu Kyle was a excellent sales person. He helped my Wife & I to purchase a vehicle. He was very pleasant & offered his services with a smile. He wasn't pushy, or forced us to rush to make a decision. My Wife & I would gladly recommend him to others who are looking for a vehicle. More

Helpful 5

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Smooth and Pleasant experience I went into Honda Universal and was greeted by Nick, and John McGraw. I discussed the CR-V model with them, I originally left a deposit for the CV-R I went into Honda Universal and was greeted by Nick, and John McGraw. I discussed the CR-V model with them, I originally left a deposit for the CV-R EX model. They held the car for me for over a month for I was waiting for funds to free up. Well after myself hold up the sale, I came in and asked John McGraw if I could change my selection even though they held the original car. John said no problem, what car do you want, I asked if they could get me the Fully Loaded CR-V AWD Touring model in Molten Lava. John checked and said no problem, when do you want the car? I told John My wife and I would come in on Saturday 22nd 2017. Also I asked John if he can add running boards on the CR-V for my wife, John replied no problem, John even gave me a great price on the running boards, Well my wife and I came Saturday morning I paid for the car in full, After That Kyle came and spent 45minutes going over all the Bells and Whistles. From the time I first set foot in the dealership, to the time my wife drove off everything was a Great Experience. If you are looking for a Honda, then this is the dealership to consider first, They put customers first, plus the atmosphere was friendly and no pressure to buy. A Big thank You to sales manager Nicholas Salerno, John McGraw Customer&Service Manager, and Kyle who went over the car with myself and my wife. Thanks again.Ken More

Helpful 1

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Rahsaan and Nick were great! Rahsaan provided us with the highest level of customer service that we have ever received at any dealership! We highly recommend that you ask for Rahs Rahsaan provided us with the highest level of customer service that we have ever received at any dealership! We highly recommend that you ask for Rahsaan. You will be happy you did! More

Helpful 5

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Wonderful The willingness to work with your demands as well as possible. Speedy response when you have a issue with your vehicle. The follow up program reassure The willingness to work with your demands as well as possible. Speedy response when you have a issue with your vehicle. The follow up program reassures me of how important its is for the customers to feel important and not just a sale. More

Helpful 5

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WONDERFUL CUSTOMER SERVICE John McGraw makes sure the buying experience is very simple and honest. I have purchased my last 6 cars from Honda Universe feeling confident I will g John McGraw makes sure the buying experience is very simple and honest. I have purchased my last 6 cars from Honda Universe feeling confident I will get the best possible deal. John always checks with me to make sure that everything went well. This dealership, unlike other dealerships, does not put any pressure on me. They take the time to ensure I get exactly what I need in a vehicle. Rahsaan is very caring and made sure I knew how every feature that came with the vehicle worked. More

Helpful 6

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