Norbert Santos | Page 4

It’s been a pleasure. Promise to be done between 1and 1/2 hrs or 2 and my car was ready for me be2hrs . I am fully satisfied. Promise to be done between 1and 1/2 hrs or 2 and my car was ready for me be2hrs . I am fully satisfied. More

by LDS81077 Verified Customer Verified Customer

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The undercarriage of my car has a panel that needs clips. I was told it would cost $500 to correct. I believe this is an intentionally design flaw that requires repair and should be paid for by Toyota. I pai I was told it would cost $500 to correct. I believe this is an intentionally design flaw that requires repair and should be paid for by Toyota. I paid a large fee to insure that the fundamentals of my car would be repaired as needed. Mayne I should request a refund of that large fee and go somewhere else for my repairs In the future. After my loyalty to your company this feels like a betrayal. Thank you. More

by P.CELESTIN Verified Customer Verified Customer

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Extremely satisfied ! Maita Toyota is the only repair facility I trust. Lee Reloza is an amazing employee ! Maita Toyota is the only repair facility I trust. Lee Reloza is an amazing employee ! More

by DAVISMURRAY Verified Customer Verified Customer

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The staff are all AWESOME. . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE More

by NSGUAM Verified Customer Verified Customer

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Customer service is not their priority. Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep (Qerim Racaj) that I was there to pick up my car. He point me to go see the person who checked me in. I waited for over 15 min. while that team member chit-chat with his coworker (Dwayne Reyes), laughing and joking with each other (I was standing one desk over from them). I wasn't the only customer standing there waiting for help. I took their business cards because I wanted to call and speak with the Service Manager to file my complaint on poor customer service. When I got home, I looked at their cards and they both were "Assistant Service Manager." What a horrible representation for Maita Toyota. I called Maita Toyota and asked to speak with Norbert Santos, the "Service Drive Manager." Of course he was busy so I was told to leave a message and he will return my call. I left my name and phone number. This is day 3 and no return call. Worst customer service ever. Never going back there for servicing of my car. More

by TH0JTACO Verified Customer Verified Customer

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It has great service working very good fast very good good customer service has Wonderful Experience I always take my car Toyota in Sacramento. good customer service has Wonderful Experience I always take my car Toyota in Sacramento. More

by EESA UNASI Verified Customer Verified Customer

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Excellent service!! I have been coming here for over 25 years. I have purchased multiple cars and had them all serviced here. Always a great experience. A special thank you to Val Valadez who is always p years. I have purchased multiple cars and had them all serviced here. Always a great experience. A special thank you to Val Valadez who is always professional and very knowledgeable about my vehicles. More

by TENakata Verified Customer Verified Customer

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Superior customer service, friendly staff and car repairs/maintenance are always done correctly and promptly while keeping me informed. All of my service has been performed at Maita Toyota and I woul repairs/maintenance are always done correctly and promptly while keeping me informed. All of my service has been performed at Maita Toyota and I wouldn’t have work done to my 2005 Sequoia anywhere else. More

by JUDIEBUCCIARELLI Verified Customer Verified Customer

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The service department is extremely professional and attentive. I have been a loyal customer for service, sales and the parts departments for years.I would like to acknowledge Norbert Santos ,Val Valdez attentive. I have been a loyal customer for service, sales and the parts departments for years.I would like to acknowledge Norbert Santos ,Val Valdez and Lee Reloza for their professionalism. More

by DAVISMURRAY Verified Customer Verified Customer

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