Norbert Santos | Page 4

Great service and excellent customer service there. Appreciate the promptness. Thank you very much every time I have been there. Appreciate the promptness. Thank you very much every time I have been there. More

by SSNIDER43 Verified Customer Verified Customer

Report | Print

Yes, we feel like family! ! We want to thank you for setting us up with Tabitha for our buying experience. We like the way she stayed involved in the early stages to keep ! We want to thank you for setting us up with Tabitha for our buying experience. We like the way she stayed involved in the early stages to keep us informed and proceed on the straight and narrow path. Come game day today, she was especially helpful. She definitely made my day when she informed us that not only did she want to buy our Avalon Hybrid, her $$$ offering was well within our limit. I yelled out "SOLD"!!! LOL, LOL. Seriously, we really appreciate how your team members made us feel like family including Brett in Finance and Norbert over in Service. You already know that we will continue to come see you guys every 6 months for both Diane's new Highlander Hybrid Platinum and my Prius V's service needs. Thank you once again for making us feel like family. More

by SIVAD1953 Verified Customer Verified Customer

Report | Print

It is always good experience for me to service vehicles at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. More

by rusetss Verified Customer Verified Customer

Report | Print

Worst arm rest repairs in my vehicle ever. I could of just glued it myself I could of just glued it myself More

by Y.MORALES Verified Customer Verified Customer

Report | Print

Been coming here for years! Love this place and their staff! I'll keep coming back here for both of my Toyota's. Love this place and their staff! I'll keep coming back here for both of my Toyota's. More

by MTCROSSMAN Verified Customer Verified Customer

Report | Print

I purchased a new vehicle with Maita Toyota several years ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under war ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under warranty. The major issue was something that takes a long time to develop, but is easy to identify. Coincidentally, the issue was identified IMMEDIATELY after the warranty expired. Maita then preceded to try to sell me over $1.2k in services to fix the issue. When I questioned Maita why they didn’t catch the issue sooner, they accused me of “driving recklessly,” as the primary cause. However, after a complete alignment inspection, the accusation was debunked, and they admitted they were incorrect. Nevertheless, I was still on the hook to fix the issue, even though Maita admitted that they could not explain the cause of the issue. The worst part about the experience was their transparency. Both service managers assured me they would follow up with me, but after eight (8) left messages and two (2) unannounced drop by’s to the service center (both visits I was informed they were on the property but were ‘unavailable.’) over a month long period, I still did not receive a response. Finally, when I filed a complaint with Toyota Corporate, I unsurprisingly received a call back. I purchased one (1) vehicle with Maita, and planned to buy my next vehicle prior to the end of 2024 with them. I’ve also had all my vehicles serviced with them since 2013. I will never return to that dealership, as they have completely lost my trust. More

by AMATO.TONY2 Verified Customer Verified Customer

Report | Print

It was Expensive but I felt like I could trust the dealer vs a local. vs a local. More

by thebassgirls Verified Customer Verified Customer

Report | Print

Norbert was really great! There was an issue with my tires and he went over and beyond to address my concerns. There was an issue with my tires and he went over and beyond to address my concerns. More

by MRJAUGS07 Verified Customer Verified Customer

Report | Print

It’s good service we liked it’s so fast oil change and very good bibles very good bibles More

by rafedsaid1597 Verified Customer Verified Customer

Report | Print

Maita Toyota has always been one of the best car dealerships in Sac . Never had a problem with the repair and maintenance dept. Great customer service dealerships in Sac . Never had a problem with the repair and maintenance dept. Great customer service More

by grumptanaka Verified Customer Verified Customer

Report | Print