OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso | Page 13

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.6
373 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

373 Reviews

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373 Reviews of OC Cardoso

December 15, 2023

Dealership Rating
Employee Rating

I was lied to from begining they sold me a vehicle that started on fire with my family in it and I was lied to saying that the problem was fixed they put me and my whole family in danger and I had another More

by chuy1620
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 18, 2023

Martin Chevrolet responded

We regret to hear that your recent experience with your vehicle and our service has not met your expectations. We would like to address the concerns you've raised to help clarify the situation. Upon the first instance when your vehicle had an issue with a gasket that had rolled, our team addressed and rectified the matter promptly and without any charge to you, ensuring that everything was functioning as it should. Subsequently, when you revisited our service center with a new concern, our technician conducted a thorough inspection and identified a separate issue that was unrelated to the previous gasket problem. We communicated the details of this new issue to you and provided our professional recommendation for repair. However, we understand that you requested Martin Chevrolet to cover the cost of the new repairs, suggesting that it was related to the initial service. We take pride in our integrity and the quality of our work, and we aim to provide accurate information to our customers. As such, it was explained that the new issue was distinct and separate from the previous one and, thus, could not be covered under the same terms. We would like to emphasize that while we empathize with your frustration and are keen to find a solution that is satisfactory, our business does not accept threats or attempts to coerce us into providing services. We believe in resolving matters through respectful dialogue and fair practice, not bullying or blackmailing as you clearly stated you would do to get your way in our meeting with you. Our commitment to our customers is to serve with honesty and excellence, and we extend our ongoing support to resolve this issue in a manner that is equitable for both parties involved. If you wish to discuss this further or explore the options available to you, please feel free to contact us directly at our service department. We value your patronage and hope to reach a positive outcome. - Martin Chevrolet

Dec 20, 2023

chuy1620 responded

Well I was lied to from the begining I don't it's fair how u guys are handle it how else did u expect me to come in your office when I have a truck that doesn't run and I am stuck with the payment for few years u think I would come in hug every one after Jose called me tells .e bring me my truck the loaner basically not caring about my situation yeah u guys got ur money already so why care about the customer right u tell me how was i suppossed to be happy when i got sold a truck with a bad engine not fair all i wanted just help but never got it inmean i dont understand how u expect a customer tobe happy thta way but i tried but u wont help

December 05, 2023

Dealership Rating
Employee Rating

If you have any concerns about your vehicle they will address them promptly! I would recommend them! More

by Di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Colin Bennett, Aaron Grassel, Blake Hill

Dec 22, 2023

Martin Chevrolet responded

Di, Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

November 22, 2023

Dealership Rating
Employee Rating

Dealing with Ozzie is always great! ! He’s always very helpful and he’s not pushy like with other dealers. He’s quick to get back to you with any questions or concerns. More

by mao0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2023

Martin Chevrolet responded

Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

November 07, 2023

Dealership Rating
Employee Rating

Very professional very helpful we had a terrible experience with another dealer and we were very thankful that Joey OC and a finance manager took care of us very comforting More

by fritzsoverhead2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2023

Martin Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

October 28, 2023

Dealership Rating
Employee Rating

I like a dealer that looks out for its customers needs , and tells them about a problem while in for service, then offers to fix it . Great service as always . More

by Kevin's truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Colin Bennett, Aaron Grassel, Blake Hill

Nov 22, 2023

Martin Chevrolet responded

Thank you so much for taking the time to post some wonderful comments about your recent visit to Martin Chevrolet. It's great to hear our team was able to help you out with your truck and we look forward your next visit! - Martin Chevrolet

October 17, 2023

Dealership Rating
Employee Rating

The service is always prompt with clear explanation if any issues are found during inspection More

by Rcdevoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

Oct 19, 2023

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by! - Martin Chevrolet

October 15, 2023

Dealership Rating
Employee Rating

Great service - cheerful staff and expertise for my 2012 vette. Great advice from the mechanic and great late model Corvette update from Ed More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Mouton , Paul, the Vette mechanic

Oct 19, 2023

Martin Chevrolet responded

Brian, We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

October 14, 2023

Dealership Rating
Employee Rating

I urchins car here new and have ALWAYS had great service. This dealership and repair has my business for life More

by clreuter61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Canty, Dan Hoyland, Duane Hill, Ralph Stalesky, James Dunn, Alex Krasner , Colin Bennett, Aaron Grassel, Blake Hill

Oct 19, 2023

Martin Chevrolet responded

Thank you so much for your positive comments about Martin Chevrolet! Feel free to reach out to us if you need anything at all. Have a wonderful day! - Martin Chevrolet

October 11, 2023

Dealership Rating
Employee Rating

OC always professional and he keeps me informed of my car’s progress. I appreciate their good work. More

by antaknee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2023

Martin Chevrolet responded

Thank you for your great review and for choosing Martin Chevrolet as your first choice for all your automotive needs! - Martin Chevrolet

October 01, 2023

Dealership Rating
Employee Rating

Great service. Very polite and thorough. I trust Martin and Aaron with my car and money. More

by mdolan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Grassel

Oct 18, 2023

Martin Chevrolet responded

We are grateful for your positive feedback on Aaron. It was great to have you here and we look forward to seeing you again. - Martin Chevrolet

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