Parts Department | Page 6

AMAZING SERVICE!!! From the moment my husband and I entered the "Subaru of Jacksonville" dealership, each step of the purchase process was met with nothing less than one of the best "customer service" entered the "Subaru of Jacksonville" dealership, each step of the purchase process was met with nothing less than one of the best "customer service" experiences we've ever had the privilege of encountering. Our salesman, Steve Barba, was polite, kind, knowledgeable, and did not make us feel rushed or "pushed" in any way to make a hasty decision. He provided the information we needed to make a well-informed choice and gave us the time to think it over without the usual "pressure tactics" you might experience at other dealerships. Thank you, Steve! It was such a pleasure working with you! Manager, Ken Chancey, was gracious in accepting our offer for the "used" GMC Acadia, and the service department worked in a timely manner to make the necessary repairs after the pre-sale inspection showed a few areas that needed tending. Ryan, in the finance department, maneuvered us through the paperwork with ease, and we enjoyed his wit and humor as well. The attentiveness to detail and the overall atmosphere of the experience as a whole was honestly, wonderful! They even bought us lunch when the vehicle was not quite ready for pick up when we arrived, and Steve filled up the gas tank at a local station before we left for home. One more trip to the dealership several days later for an unforeseen issue with the A/C was met with the same quality of service and personal attention as when we signed the papers and handed over the cash!!! Keep up the amazing work! You're doing an AWESOME JOB, Subaru of Jax!!! We'll definitely be recommending you to everyone we know! Thank you for all your hard work!!! P.S. Though we only saw him at the door upon arrival, Josh Strickland made us feel as welcome as if he had been the one to sell us the GMC. Thanks Josh for the warm smile and good ole' Southern hospitality! More

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Excellent service on time . Received my vehicle without having actual appointment. I like the flexibility. Place looks clean and part prices very reasonable compare to others having actual appointment. I like the flexibility. Place looks clean and part prices very reasonable compare to others More

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This is a great dealership. Everyone is friendly and professional. They want happy customers and I am one! My last visit was for service. Danny was terrific and so was Gabriel. I always meet with m professional. They want happy customers and I am one! My last visit was for service. Danny was terrific and so was Gabriel. I always meet with my salesman Juan to stay in touch. SOJAX is my car shop! More

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I went in for an oil change, no one tried to "sell" me any other services, they provided me with information and allowed me to make my own decision. I am reviewing the information and will make an appt i any other services, they provided me with information and allowed me to make my own decision. I am reviewing the information and will make an appt in the near future. I will definitely recommend SOJ! More

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Everyone qas very nice and polite. Also everyone that was there congratulate me on the car purchase. It was a no pressure situation on looking/ purchasing the subaru outback there congratulate me on the car purchase. It was a no pressure situation on looking/ purchasing the subaru outback More

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The Sales Representative , Juan Hernandez, was professional and Honest. Would buy another car from him. A.J with the Finance Department explained, but was not pushy. This was one of the best ca professional and Honest. Would buy another car from him. A.J with the Finance Department explained, but was not pushy. This was one of the best car buying experience. More

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Mike and the guys at Atlantic Blvd. Subaru gave me the best service I’ve ever received with my vehicle and with customer service. Phenomenal! best service I’ve ever received with my vehicle and with customer service. Phenomenal! More

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This is the third Subaru Outback I’ve bought from This is the third Subaru Outback I’ve bought from Sabino, he match priced and gave me a through walkthrough of vehicle functions while in the dealer This is the third Subaru Outback I’ve bought from Sabino, he match priced and gave me a through walkthrough of vehicle functions while in the dealership and as we did the test drive. As for the lower Service Department rating this goes back to my 2016 Outback, I was having low tire pressure on one tire after the third time taking it in and insisting (with pictures of my low pressure tire) the tire be removed and checked the problem was resolved but not before the warranty ran out. If the technician would have explored the problem even after the second return the warranty would have covered my $100.00+ expense. But to their credit all other services have been great. More

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I was very happy to come in so late in the day to be able to buy the part I needed AND service to install it while we waited. It was an unplanned issue that was handled quickly and efficiently. Very happy to buy the part I needed AND service to install it while we waited. It was an unplanned issue that was handled quickly and efficiently. Very happy More

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Subaru of Jacksonville is simply amazing. This was by far the easiest buying experience of the last 35 years - my entire driving lifetime. All of the staff are courteous, professional and the most honest I h the easiest buying experience of the last 35 years - my entire driving lifetime. All of the staff are courteous, professional and the most honest I have ever experienced. Truly FIVE STARS! More

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