Paul Tokatlyan

Customer service is great. Staff is very informative, attentive, and flexible. Will definitely go back!!! Staff is very informative, attentive, and flexible. Will definitely go back!!! More

by TERRYSALV Verified Customer Verified Customer

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Service center always helps me with my bmw i purchased from there dealership. The manager Paul is great to me and always takes care of my needs! from there dealership. The manager Paul is great to me and always takes care of my needs! More

by EDDIE.S1410 Verified Customer Verified Customer

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Service center was very helpful! Took care of a recall on our 2015 Outlander and were very friendly and timely. Thanks so much! Took care of a recall on our 2015 Outlander and were very friendly and timely. Thanks so much! More

by MLB88 Verified Customer Verified Customer

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Outstanding! !! Appreciate you, Armen and everyone at Universal Mitsubishi. Armenia always super helpful. Thank you. !! Appreciate you, Armen and everyone at Universal Mitsubishi. Armenia always super helpful. Thank you. More

by SHERRYJUNE2003 Verified Customer Verified Customer

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Exceptional service the service team very accommodating repairs are completed in a timely manner matter repairs are completed in a timely manner matter More

by gabfedan Verified Customer Verified Customer

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n a time when customer service often feels lackluster—rushed appointments, vague explanations, and a sense of being just another number—Paul at Mitsubishi Van Nuys delivers a level of care and lackluster—rushed appointments, vague explanations, and a sense of being just another number—Paul at Mitsubishi Van Nuys delivers a level of care and professionalism that is truly remarkable. I brought my classic 3000 Spyder in for service, and Paul turned what could have been a frustrating experience into a seamless, stress-free process. From start to finish, he excelled at every single step. Paul listened carefully to my concerns about the vehicle, and took the time to thoroughly explain the service process, ensuring I understood what was needed and why. He coordinated with the service team to provide a detailed inspection, kept me updated with clear and timely communication, and even took care of a few additional issues. When the service was complete, Paul personally followed up to confirm everything. If you’re looking for top-tier service at Mitsubishi Van Nuys, Paul is your go-to. He’s not just a service rep; he’s the gold standard for what customer service should be. Thank you, Paul, for restoring my faith in dealership service departments! I wholeheartedly recommend Mitsubishi Van Nuys for anyone seeking expertise and outstanding care. More

by ITGR Verified Customer Verified Customer

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The Service center staff is top notch. Both service center advisors are honest and professional . Both service center advisors are honest and professional . More

by ctroncale Verified Customer Verified Customer

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Always responsive, always mindful of costs and time, and friendly to work with. If you have a Mitsubishi, this is the place to get work done. friendly to work with. If you have a Mitsubishi, this is the place to get work done. More

by JUSTIN THORNE Verified Customer Verified Customer

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I can’t say enough about the service department. I’ve been a customer for many years and Paul and his team have consistently provided outstanding service. Paul always listens to my concerns and offe I’ve been a customer for many years and Paul and his team have consistently provided outstanding service. Paul always listens to my concerns and offers a detailed explanation of what services are necessary to resolve my car’s issues. He is honest, trustworthy and extremely knowledgeable. As always, my car was ready on time and issues were resolved. The whole process was easy, quick and hassle-free. Paul and his team go above and beyond. More

by LINEAT5 Verified Customer Verified Customer

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The vehicle was inspected and work was completed succesfully in good time per schedule agreement. Very professional staff. succesfully in good time per schedule agreement. Very professional staff. More

by MIRSAN23 Verified Customer Verified Customer

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