Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 88

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

April 17, 2020

Dealership Rating
Employee Rating

schedule oil changes services personnel was great, good attitude, and very informative about your vehicle needs to be done if there was a problem, like my with a nail in m More

by TANCHAN168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Armen Yagubyan , Patrick Carroll

May 05, 2020

Universal Mitsubishi responded

It's our service departments goal to take care of you vehicle needs regardless how big or small it may be. Thank you. Stay safe, Carlos De La Luz

April 13, 2020

Dealership Rating
Employee Rating

Very friendly and curtesy! Paul made sure he checked my car completely not for just the reasons that i brought it in for, by doing that he found other issues i was not aware of. I am confident my car is sa More

by BRIE.HOUGHTON
Recommend Dealer
Yes
May 05, 2020

Universal Mitsubishi responded

Safety first, on behalf of Paul and his staff, we appreciate the choice you made too help you with your vehicles needs. Thank you, Stay safe, Carlos De La Luz

April 12, 2020

Dealership Rating
Employee Rating

I went in for recalls and once I arrived everyone was very welcoming. I was helped by David, he is very helpful and friendly. Also, Paul was very helpful as well explaining detail by detail on the proble More

by Leslie Bracamontes
Recommend Dealer
Yes
May 05, 2020

Universal Mitsubishi responded

Hello Leslie, we're glad Paul was able to diagnose other issues that will make you enjoy your vehicle even more. We look forward to your next visit. Thank you, Stay safe, Carlos De La Luz

April 11, 2020

Dealership Rating
Employee Rating

Great work, nice people. Especially Paul, he really was helpful throughout the entire process. Most of all, I feel like he was honest with me. I will be back More

by WILLIAMKEITH57
Recommend Dealer
Yes
May 05, 2020

Universal Mitsubishi responded

Hello William, Paul understands the importance of been informed and involved in keeping you safe in your vehicle. Thank you, Stay safe, Carlos De La Luz

April 08, 2020

Dealership Rating
Employee Rating

Fast, efficient, and friendly service. Paul and the service team at Duarte Mitsubishi always impress me with their professionalism and courtesy. I drive 45 min to them for service for a reason! More

by ERIK.MEZA85
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

May 05, 2020

Universal Mitsubishi responded

Hello Erik, thank you so much for continuing to chose us too service your vehicle. Thank you, Stay safe, Carlos De La Luz

April 08, 2020

Dealership Rating
Employee Rating

Awesome Paul always provides top notch service whenever I take my car in. I'm pretty meticulous with caring for my car, and Paul is accommodating and very he More

by HAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 06, 2020

Universal Mitsubishi responded

Thank you so much to taking the time to "Awesome" Paul. It's always pleasant when efforts are noted. We look forward to your next visit. Stay safe, Carlos De La Luz

April 01, 2020

Dealership Rating
Employee Rating

Great service. Armen was able to walk me through all the steps necessary to fix my vehicle. Will definitely recommend their work. Car runs like new again. More

by EDWIN
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian

Apr 29, 2020

Universal Mitsubishi responded

Hello Edwin, I am so happy to hear about your pleasant experience. On behalf of Armen, Paul and our entire staff, thank you. We look forward to your next visit. Stay safe, Carlos De La Luz

March 29, 2020

Dealership Rating
Employee Rating

Paul was very helpful in helping me get my lancer in good condition. I needed an oil change and he made that happen very fast. I also had a code and it's covered by the warranty. Thanks again Paul More

by MILTXD
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Thank you so much...… it's very important you know how much Paul and Us appreciate your kind words and taking the time to express them. Stay safe, Carlos De La Luz

March 27, 2020

Dealership Rating
Employee Rating

Those guys give best customer services friendly fast clean and the place are very clean The service really nice and good thank you guys for yor service Than you More

by ROHAM_ANARI
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Sergio Navarro, Dennys Vaca, Nick Zohrabi

Apr 29, 2020

Universal Mitsubishi responded

On behalf of our Service Department and the entire staff, You're WELCOME...…… It brings us joy when we have a happy customer. Stay safe, Carlos De La Luz

March 21, 2020

Dealership Rating
Employee Rating

Car was returned late with not all work done. Car was not washed as promised. Will take my money elsewhere from now on. Life long Mitsubishi owner no more Done. More

by SERGIOAVALOS96
Recommend Dealer
No

Other Employees Tagged: The entire service department

May 06, 2020

Universal Mitsubishi responded

Hello Sergio, your feedback is alarming and of great concern. I need you to believe your 1 Star I as important too us a 5 Star. I can't have you give up on the Brand and Universal Mitsubishi. Kindly give me a call so you can tell me more of your last visit. Stay safe, Carlos De La Luz (818)550-1500

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