Paul Treseler | Page 2

Cadillac of Norwood responded

Thank you for taking the time to share your experience and for the kind words. We’re glad to hear that Paul was able to assist you with your recall and provide a helpful, friendly experience, even though your vehicle was not originally purchased here. That’s exactly the level of support we strive to offer every customer who visits our service department. We’ll also be sure to pass along your appreciation to Paul and our parts team. They’ll be happy to know their efforts made a positive impression. We appreciate your trust and look forward to helping you again in the future!

Cadillac of Norwood responded

Thank you for sharing your feedback! We’re glad to hear such positive things about Paul. His knowledge and professionalism are a big part of what makes our service experience strong, and it’s great to know his guidance and pleasant approach have made an impact on your visits. We truly appreciate your continued trust and look forward to taking care of your vehicle again in the future!

Cadillac of Norwood responded

Thank you for taking the time to share your experience! We’re so glad to hear the entire team made a great impression and that Paul and George took excellent care of you during your visit. It’s great to know the loaner vehicle setup added to your comfort and helped make the experience as smooth as possible. We truly appreciate your support and look forward to taking care of you again in the future!

Cadillac of Norwood responded

Thank you for your kind feedback! We’re very glad to hear that you consistently find our dealership clean, organized, and professional, and that our service and sales teams have delivered a great experience for you. Doing the job right the first time is always our goal, so it’s wonderful to know that’s been your experience. We truly appreciate your continued trust and look forward to seeing you again!

Cadillac of Norwood responded

Thank you for the fantastic review! We’re so glad to hear you had a great experience from start to finish. Al will be happy to know he made the process smooth, efficient, and enjoyable while helping you get into an amazing car. We truly appreciate your feedback and your business. Enjoy your new ride, and we look forward to seeing you again down the road!

Cadillac of Norwood responded

Thank you for your feedback - we really appreciate you bringing this to our attention. We sincerely apologize for the longer than expected wait, especially with an 8:00 AM appointment. We understand how valuable your time is, and this is not the experience we aim to provide. Your comments help us identify where we need to improve, and we’ll be addressing this with our service team to ensure better scheduling and communication moving forward. We appreciate your patience and hope to provide you with a much more efficient visit next time.

Cadillac of Norwood responded

Thank you for your great feedback! We’re glad to hear your service visit was quick and thorough, and that your vehicle was ready even earlier than expected. Paul will appreciate the recognition for clearly explaining everything and taking good care of you. We truly appreciate your business and look forward to helping you again at your next visit!

Cadillac of Norwood responded

Thank you for your feedback. We sincerely apologize for the longer than expected wait for your oil change and tire rotation. A 2.5-hour visit is not the level of efficiency we strive to provide, and we understand how frustrating that can be. We appreciate you bringing this to our attention and will be reviewing this with our service team to improve our timing and scheduling. Thank you for your patience, and we hope to provide you with a much quicker and smoother experience next time.

Cadillac of Norwood responded

Thank you for your kind feedback! We’re glad you enjoyed the clean, comfortable space and had a positive experience with our team. It’s great to hear that working with Al Piacitelli and Lindsey, along with the rest of our staff, made your visit a pleasant one. We truly appreciate your support and look forward to seeing you again in the future!